TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from 2022 - unimpressed and disappointed This year's version of Turbotax seemed to bog down and quirky in spite of installing it on 2 machines trying to alleviate the problem. There were significant lags in moving from box to box to enter information, prompts in review to enter information which I had no reason to enter or had said NO to. After saying I didn't contribute to an IRA, there was an endless loop during review prompting me for how much I contributed to the IRA I had said I never contributed to. All TT updates were applied when prompted. I was sorely disappointed this year.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax makes the whole process easy to complete. I have been using it for years and it has taken the pain of doing taxes away.
Date published: 2022-04-16
Rated 5 out of 5 by from I've used Turbo Tax for years. I've used Turbo Tax for years and have always had great results.
Date published: 2022-04-16
Rated 1 out of 5 by from Unhappy that I was forced to pay It wasn't until I finished my taxes that I was forced to pay more for the services than I owe on my taxes. I think this an unfair practice! I won't use Turbo Tax going forward.
Date published: 2022-04-16
Rated 4 out of 5 by from TurboTax is Great! I love using this product. The keyboard shortcuts have been removed. I find that I have to click in every entry box instead of using the tab and enter keys. I'm in the minority of users that prefer keyboarding over mouse clicks to get through entry boxes. I have investments and own rental property. The entry of rental property info is not as friendly as for investments. My investments include real estate investment trust (REITs) but they are separate from my rental property buildings. Is there a Turbo Tax product that works better for this situation than Turbo Tax Premier?
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax Is Easy to Use Was able to successfully navigate through the program without the need to request outside support.
Date published: 2022-04-16
Rated 3 out of 5 by from Does the job.Stop selling me throughout process Makes the process relatively easy as it goes step by step. Do not like that TT upcharges and tries to sell more product throughout the process. Ask everything at the beginning or dont ask at all. Once I start the taxes, I just want to get it done.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Great I have been using Turbo Tax for at least 9 years!! It has always been simple to complete my taxes. You just answer the questions and fill in what it says and Bingo! Its done
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome product Easy to use. Walked me through last year's also and verified and reviewed.
Date published: 2022-04-16
Rated 5 out of 5 by from I love Turbo Tax Every year I stress about getting the taxes done and feel so overwhelmed jsut thinking about it. Then I sit down to do it and it is so smooth and easy. Turbo Tax makes it very easy to do.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1350
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from 2022 - unimpressed and disappointed This year's version of Turbotax seemed to bog down and quirky in spite of installing it on 2 machines trying to alleviate the problem. There were significant lags in moving from box to box to enter information, prompts in review to enter information which I had no reason to enter or had said NO to. After saying I didn't contribute to an IRA, there was an endless loop during review prompting me for how much I contributed to the IRA I had said I never contributed to. All TT updates were applied when prompted. I was sorely disappointed this year.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax makes the whole process easy to complete. I have been using it for years and it has taken the pain of doing taxes away.
Date published: 2022-04-16
Rated 5 out of 5 by from I've used Turbo Tax for years. I've used Turbo Tax for years and have always had great results.
Date published: 2022-04-16
Rated 1 out of 5 by from Unhappy that I was forced to pay It wasn't until I finished my taxes that I was forced to pay more for the services than I owe on my taxes. I think this an unfair practice! I won't use Turbo Tax going forward.
Date published: 2022-04-16
Rated 4 out of 5 by from TurboTax is Great! I love using this product. The keyboard shortcuts have been removed. I find that I have to click in every entry box instead of using the tab and enter keys. I'm in the minority of users that prefer keyboarding over mouse clicks to get through entry boxes. I have investments and own rental property. The entry of rental property info is not as friendly as for investments. My investments include real estate investment trust (REITs) but they are separate from my rental property buildings. Is there a Turbo Tax product that works better for this situation than Turbo Tax Premier?
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax Is Easy to Use Was able to successfully navigate through the program without the need to request outside support.
Date published: 2022-04-16
Rated 3 out of 5 by from Does the job.Stop selling me throughout process Makes the process relatively easy as it goes step by step. Do not like that TT upcharges and tries to sell more product throughout the process. Ask everything at the beginning or dont ask at all. Once I start the taxes, I just want to get it done.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Great I have been using Turbo Tax for at least 9 years!! It has always been simple to complete my taxes. You just answer the questions and fill in what it says and Bingo! Its done
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome product Easy to use. Walked me through last year's also and verified and reviewed.
Date published: 2022-04-16
Rated 5 out of 5 by from I love Turbo Tax Every year I stress about getting the taxes done and feel so overwhelmed jsut thinking about it. Then I sit down to do it and it is so smooth and easy. Turbo Tax makes it very easy to do.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1350