TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Works Great! Easy to navigate and understand! I recommend Turbo Tax to anyone!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome. Easy to use application. Very friendly, Knowledgeable, and Professional Tax Experts.
Date published: 2021-05-13
Rated 5 out of 5 by from Easy and Intuitive I've been using TurboTax for several years now and I truly believe I am receiving the maximum tax refund for my money. I also really like that it asks you questions in layman's terms and explains why your refund value rises or falls as you enter more information.
Date published: 2021-05-13
Rated 2 out of 5 by from Turbo Tax was a pain year!! I was unfortunately stuck in the Turbo Tax Updater Loop and couldn't find a solution on the website. I consider myself pretty tech savvy and this issues was so frustrating!! I spent hours and hours trying different solutions, lost all my work on my federal return and had to start over. I spent an hour on the phone with Turbo Tax Tech Expert (ha!) who did not know how to fix the issue...seemed to have never heard of it before...and saying, I wonder why it doesn't give you a choice not to update. Wow!! Today, after again spending hours trying to get the state return to open, I stumbled across the 'fix'. It worked...but not sure why it was so hard to find and why the tech staff did not know. I've used TT for over 10 years seriously considering a change in 2021.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is the best! Turbo Tax is very easy to use. It walks you right through your taxes and files them for you.
Date published: 2021-05-13
Rated 5 out of 5 by from THIS WAS GREAT! It was super easy! they do it all for you! I wouldn't use anyone else!
Date published: 2021-05-13
Rated 5 out of 5 by from the best!!! Fast Easy Accurate!!!, It took me step by step at an easy speed and double checked all my information for accuracy.,
Date published: 2021-05-13
Rated 2 out of 5 by from State return nightmares I have been a happy TurboTax user for year - even when submitting multiple state tax returns (due to residency moves or earnings in multiple states). However, this year I ran into a multitude of problems that were inherently software feature misses (moving 2x in year), outright bugs (NH part-year resident return), or questionable outcomes (PA state treatment of Fed K-1) in TurboTaxes treatment of state taxes. Customer service, though available and attempted to help was inefffective. Horrible experience this year - will make me reconsider paying to have my taxes done next year.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax ihelps with business! The software utilities and "Help" assistance makes Tax preparation easier!
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax has been error-free since 1995 I've been disabled since 2007. This year I shouldn't have been able to file my own return. I just prepared and filed in two days! TurboTax transferred everything from last year's federal and state returns.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1311
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Works Great! Easy to navigate and understand! I recommend Turbo Tax to anyone!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome. Easy to use application. Very friendly, Knowledgeable, and Professional Tax Experts.
Date published: 2021-05-13
Rated 5 out of 5 by from Easy and Intuitive I've been using TurboTax for several years now and I truly believe I am receiving the maximum tax refund for my money. I also really like that it asks you questions in layman's terms and explains why your refund value rises or falls as you enter more information.
Date published: 2021-05-13
Rated 2 out of 5 by from Turbo Tax was a pain year!! I was unfortunately stuck in the Turbo Tax Updater Loop and couldn't find a solution on the website. I consider myself pretty tech savvy and this issues was so frustrating!! I spent hours and hours trying different solutions, lost all my work on my federal return and had to start over. I spent an hour on the phone with Turbo Tax Tech Expert (ha!) who did not know how to fix the issue...seemed to have never heard of it before...and saying, I wonder why it doesn't give you a choice not to update. Wow!! Today, after again spending hours trying to get the state return to open, I stumbled across the 'fix'. It worked...but not sure why it was so hard to find and why the tech staff did not know. I've used TT for over 10 years seriously considering a change in 2021.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is the best! Turbo Tax is very easy to use. It walks you right through your taxes and files them for you.
Date published: 2021-05-13
Rated 5 out of 5 by from THIS WAS GREAT! It was super easy! they do it all for you! I wouldn't use anyone else!
Date published: 2021-05-13
Rated 5 out of 5 by from the best!!! Fast Easy Accurate!!!, It took me step by step at an easy speed and double checked all my information for accuracy.,
Date published: 2021-05-13
Rated 2 out of 5 by from State return nightmares I have been a happy TurboTax user for year - even when submitting multiple state tax returns (due to residency moves or earnings in multiple states). However, this year I ran into a multitude of problems that were inherently software feature misses (moving 2x in year), outright bugs (NH part-year resident return), or questionable outcomes (PA state treatment of Fed K-1) in TurboTaxes treatment of state taxes. Customer service, though available and attempted to help was inefffective. Horrible experience this year - will make me reconsider paying to have my taxes done next year.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax ihelps with business! The software utilities and "Help" assistance makes Tax preparation easier!
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax has been error-free since 1995 I've been disabled since 2007. This year I shouldn't have been able to file my own return. I just prepared and filed in two days! TurboTax transferred everything from last year's federal and state returns.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1311