TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very User Friendly I like how user friendly Turbo Tax is. I also appreciate that there's a live person to speak with if necessary.
Date published: 2023-04-18
Rated 1 out of 5 by from Frustrating Software is not as intuitive or helpful as it was in previous years. I have been using Turbo Tax since 2005 and found this 2022 version to be very frustrating. It was difficult to get clarification and find answers. I have a rental property and children in both HS & college. I found several times where it asked me for information from the previous years taxes. It imported the 2021 tax return and that information should have auto-filled, so I only had to confirm for accuracy, but it didn't and I had to manually enter. I didn't finish my return feeling very reassured that the proper questions were asked and information was correct. Unfortunately I'm not sure I'll purchase again as each year it gets progressively worse. On the bright side...I completed my child's free tax return using FreeTaxUSA and couldn't believe how detailed the questions were. It was very eye opening just how poor the Turbo Tax software has become over the years.
Date published: 2023-04-18
Rated 4 out of 5 by from Gets the job done Gets the job done. Don't understand what I do wrong when it asks me to review
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is User Friendly I've been using Turbo Tax for over 10 years to prepare my returns and this year the program seemed to be a little more easier to navigate and get answers to some of my questions.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy navigation. If it's something I don't understand, I can go to your information box .
Date published: 2023-04-18
Rated 5 out of 5 by from So easy to use Love the prompts and guides and extra information when I didn't understand something.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo review It works as expected and is quite simple. I had good support from the CPA.
Date published: 2023-04-18
Rated 4 out of 5 by from False Price Sure it was ease of use, but in the beginning for prices they only show you the federal prices for filing your taxes and then final through in the additional price for state filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Make filing my taxes easy and love the way it just moves me through the process.
Date published: 2023-04-18
Rated 2 out of 5 by from Quirky I have used Turbotax for years but this year there were too man quirks - information not carrying over, file corruptions, etc.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1291
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very User Friendly I like how user friendly Turbo Tax is. I also appreciate that there's a live person to speak with if necessary.
Date published: 2023-04-18
Rated 1 out of 5 by from Frustrating Software is not as intuitive or helpful as it was in previous years. I have been using Turbo Tax since 2005 and found this 2022 version to be very frustrating. It was difficult to get clarification and find answers. I have a rental property and children in both HS & college. I found several times where it asked me for information from the previous years taxes. It imported the 2021 tax return and that information should have auto-filled, so I only had to confirm for accuracy, but it didn't and I had to manually enter. I didn't finish my return feeling very reassured that the proper questions were asked and information was correct. Unfortunately I'm not sure I'll purchase again as each year it gets progressively worse. On the bright side...I completed my child's free tax return using FreeTaxUSA and couldn't believe how detailed the questions were. It was very eye opening just how poor the Turbo Tax software has become over the years.
Date published: 2023-04-18
Rated 4 out of 5 by from Gets the job done Gets the job done. Don't understand what I do wrong when it asks me to review
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is User Friendly I've been using Turbo Tax for over 10 years to prepare my returns and this year the program seemed to be a little more easier to navigate and get answers to some of my questions.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy navigation. If it's something I don't understand, I can go to your information box .
Date published: 2023-04-18
Rated 5 out of 5 by from So easy to use Love the prompts and guides and extra information when I didn't understand something.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo review It works as expected and is quite simple. I had good support from the CPA.
Date published: 2023-04-18
Rated 4 out of 5 by from False Price Sure it was ease of use, but in the beginning for prices they only show you the federal prices for filing your taxes and then final through in the additional price for state filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome Make filing my taxes easy and love the way it just moves me through the process.
Date published: 2023-04-18
Rated 2 out of 5 by from Quirky I have used Turbotax for years but this year there were too man quirks - information not carrying over, file corruptions, etc.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1291