TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Gets worse every year I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by from Excellent phone help, software problems Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
Date published: 2022-04-03
Rated 3 out of 5 by from Not user friendly this year. Not easy to get help through customer service. could not find a way to enter 1099-misc
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great! Very easy to use and makes me confident that I am getting all tax breaks I am entitled to. Filing is really simple and fast. Makes a fairly unpleasant task a lot more bearable!
Date published: 2022-04-03
Rated 5 out of 5 by from turbotax works great simple easy complete I figured this out fairly quickly.
Date published: 2022-04-03
Rated 1 out of 5 by from Will not use again I had high hopes in using TurboTax for the first time. I did enjoy the free service they provide for first time customers. I chose to get the full service and have a tax expert file my taxes. The tax expert deleted my information after not replying to his message due to being sick and I had to restart the full process. The first tax expert had a high state tax owed amount and with the second expert it was less than half than the first one! I really think the first expert did my taxes incorrectly and deleted my information on purpose.
Date published: 2022-04-03
Rated 5 out of 5 by from Love this product!!!! We have been using Turbo Tax products for years and have had a lot of success with them. Very easy to use ~
Date published: 2022-04-03
Rated 2 out of 5 by from major problem with trying to pay for state efile when you elect to pay for the state efile using credit card rather than incurring an extra $40 refund process fee, the billing info window is oversized, will not resize, and just does not work. using windows 11 home on a gateway purchased three weeks ago. have used turbotax for 10+ years without any problems.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax excellent and the People Everything is fantastic and the support excellent I recommended.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax was great! We have used H&R Block for a number of years, out bank suggested to use TurboTax and we decided to give it a try and were very happy with the outcome and ease of using the program online to file.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 7089
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Gets worse every year I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by from Excellent phone help, software problems Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
Date published: 2022-04-03
Rated 3 out of 5 by from Not user friendly this year. Not easy to get help through customer service. could not find a way to enter 1099-misc
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great! Very easy to use and makes me confident that I am getting all tax breaks I am entitled to. Filing is really simple and fast. Makes a fairly unpleasant task a lot more bearable!
Date published: 2022-04-03
Rated 5 out of 5 by from turbotax works great simple easy complete I figured this out fairly quickly.
Date published: 2022-04-03
Rated 1 out of 5 by from Will not use again I had high hopes in using TurboTax for the first time. I did enjoy the free service they provide for first time customers. I chose to get the full service and have a tax expert file my taxes. The tax expert deleted my information after not replying to his message due to being sick and I had to restart the full process. The first tax expert had a high state tax owed amount and with the second expert it was less than half than the first one! I really think the first expert did my taxes incorrectly and deleted my information on purpose.
Date published: 2022-04-03
Rated 5 out of 5 by from Love this product!!!! We have been using Turbo Tax products for years and have had a lot of success with them. Very easy to use ~
Date published: 2022-04-03
Rated 2 out of 5 by from major problem with trying to pay for state efile when you elect to pay for the state efile using credit card rather than incurring an extra $40 refund process fee, the billing info window is oversized, will not resize, and just does not work. using windows 11 home on a gateway purchased three weeks ago. have used turbotax for 10+ years without any problems.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax excellent and the People Everything is fantastic and the support excellent I recommended.
Date published: 2022-04-03
Rated 5 out of 5 by from TurboTax was great! We have used H&R Block for a number of years, out bank suggested to use TurboTax and we decided to give it a try and were very happy with the outcome and ease of using the program online to file.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 7089