TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
armoccr from
Gets worse every year
I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by
Lady Gwen from
Excellent phone help, software problems
Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
Date published: 2022-04-03
Rated 3 out of 5 by
Aggie 19 57 from
Not user friendly this year.
Not easy to get help through customer service. could not find a way to enter 1099-misc
Date published: 2022-04-03
Rated 5 out of 5 by
skwrl3 from
Turbo Tax is Great!
Very easy to use and makes me confident that I am getting all tax breaks I am entitled to. Filing is really simple and fast. Makes a fairly unpleasant task a lot more bearable!
Date published: 2022-04-03
Rated 5 out of 5 by
Jesse666 from
turbotax works great
simple easy complete I figured this out fairly quickly.
Date published: 2022-04-03
Rated 1 out of 5 by
snvsbgnwb from
Will not use again
I had high hopes in using TurboTax for the first time. I did enjoy the free service they provide for first time customers. I chose to get the full service and have a tax expert file my taxes. The tax expert deleted my information after not replying to his message due to being sick and I had to restart the full process. The first tax expert had a high state tax owed amount and with the second expert it was less than half than the first one! I really think the first expert did my taxes incorrectly and deleted my information on purpose.
Date published: 2022-04-03
Rated 5 out of 5 by
Joe Deer from
Love this product!!!!
We have been using Turbo Tax products for years and have had a lot of success with them. Very easy to use ~
Date published: 2022-04-03
Rated 2 out of 5 by
CoachU17 from
major problem with trying to pay for state efile
when you elect to pay for the state efile using credit card rather than incurring an extra $40 refund process fee, the billing info window is oversized, will not resize, and just does not work. using windows 11 home on a gateway purchased three weeks ago. have used turbotax for 10+ years without any problems.
Date published: 2022-04-03
Rated 5 out of 5 by
null from
Turbo Tax excellent and the People
Everything is fantastic and the support excellent I recommended.
Date published: 2022-04-03
Rated 5 out of 5 by
MJCDVanB from
TurboTax was great!
We have used H&R Block for a number of years, out bank suggested to use TurboTax and we decided to give it a try and were very happy with the outcome and ease of using the program online to file.
All TurboTax® Offerings Reviews - Page 7089
Date published: 2022-04-03
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
armoccr from
Gets worse every year
I have been using TT for years, and this year is by far the worst of the bunch. They have taken away so many helpful features (jumping to a specific form, f.e.), that it is really not nearly as user friendly as it used to be. Same old story: new-and-improved is not!
Date published: 2022-04-03
Rated 4 out of 5 by
Lady Gwen from
Excellent phone help, software problems
Hi, I got excellent phone help, but I had some software problems. I did not know that I did not need to input my stimulus payment, which caused an unnecessary phone call and delay. Also the software incorrectly calculated my estimated tax payments due, which caused another delay.
Date published: 2022-04-03
Rated 3 out of 5 by
Aggie 19 57 from
Not user friendly this year.
Not easy to get help through customer service. could not find a way to enter 1099-misc
Date published: 2022-04-03
Rated 5 out of 5 by
skwrl3 from
Turbo Tax is Great!
Very easy to use and makes me confident that I am getting all tax breaks I am entitled to. Filing is really simple and fast. Makes a fairly unpleasant task a lot more bearable!
Date published: 2022-04-03
Rated 5 out of 5 by
Jesse666 from
turbotax works great
simple easy complete I figured this out fairly quickly.
Date published: 2022-04-03
Rated 1 out of 5 by
snvsbgnwb from
Will not use again
I had high hopes in using TurboTax for the first time. I did enjoy the free service they provide for first time customers. I chose to get the full service and have a tax expert file my taxes. The tax expert deleted my information after not replying to his message due to being sick and I had to restart the full process. The first tax expert had a high state tax owed amount and with the second expert it was less than half than the first one! I really think the first expert did my taxes incorrectly and deleted my information on purpose.
Date published: 2022-04-03
Rated 5 out of 5 by
Joe Deer from
Love this product!!!!
We have been using Turbo Tax products for years and have had a lot of success with them. Very easy to use ~
Date published: 2022-04-03
Rated 2 out of 5 by
CoachU17 from
major problem with trying to pay for state efile
when you elect to pay for the state efile using credit card rather than incurring an extra $40 refund process fee, the billing info window is oversized, will not resize, and just does not work. using windows 11 home on a gateway purchased three weeks ago. have used turbotax for 10+ years without any problems.
Date published: 2022-04-03
Rated 5 out of 5 by
null from
Turbo Tax excellent and the People
Everything is fantastic and the support excellent I recommended.
Date published: 2022-04-03
Rated 5 out of 5 by
MJCDVanB from
TurboTax was great!
We have used H&R Block for a number of years, out bank suggested to use TurboTax and we decided to give it a try and were very happy with the outcome and ease of using the program online to file.
All TurboTax® Offerings Reviews - Page 7089
Date published: 2022-04-03