TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Incredibly easy and helpful! We've used Turbo Tax for many years now and have always been pleased. This year had a little extra information to be reported, so we used the live help feature and were once again very pleased!!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Easy and Convenient! TurboTax Online Self-Employed will walk you through your taxes, each step of the way. They find all of your relevant deductions and calculate your risk for an audit.
Date published: 2022-04-11
Rated 3 out of 5 by from "Help" feature needs serious help TurboTax is generally a good product. But when I type a question into the TurboTax Help section, the answers provided are very vague and generally not useful. If I put the same question into Google the answers are much more useful.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbot Tax---Easy To Use I have used Turbo Tax to file my taxes and found they do a great job with thorough explanations and I just follow their instructions. My husband and I are retirees and we appreciate the good service and the option to E-file. Thank you!
Date published: 2022-04-11
Rated 5 out of 5 by from Thank-you Turbo Tax I started doing my taxes at an HR Block location, but didn't finish with them because my tax advisor couldn't clearly communicate answers to any of my questions. I went home and did a quick google search to find the answers to my questions and a Turbo Tax link appeared. I clicked it and ended up trying it out. Turbo tax was very helpful in explaining what can and can't be deducted. There was a helpful video that explained how the advanced child tax credits affected our return. Through the whole process, I felt very confident in my ability to do my taxes. Then the fee to file was way less expensive than HR Block's fee, and I owed $400 less than HR Block said I owed. I will use Turbo Tax to do my taxes from here on out.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is awesome!!! For years Turbo Tax has provided a nearly effortless to way to prepare and pay taxes. It has been a real treat to benefit from this effort to simplify filing taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use and up to date with the latest crypto laws.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is easier than FreeTaxUSA TurboTax was quite smooth in most every way than FreeTaxUSA
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and Confident First time I did my taxes. It was incredibly easy and user friendly. My follow-up call with Robert, a CPA with 40 years experience, was truly helpful and made me feel confident that what I'm submitting is correct. He also offered suggestions on how to avoid not paying enough taxes during the year.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is outstanding I haveused turbo tax for over 20 years and I have four it to be outstanding. including the support staff. They have help anytime I have had an issue or to answer question.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 7056
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Incredibly easy and helpful! We've used Turbo Tax for many years now and have always been pleased. This year had a little extra information to be reported, so we used the live help feature and were once again very pleased!!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Easy and Convenient! TurboTax Online Self-Employed will walk you through your taxes, each step of the way. They find all of your relevant deductions and calculate your risk for an audit.
Date published: 2022-04-11
Rated 3 out of 5 by from "Help" feature needs serious help TurboTax is generally a good product. But when I type a question into the TurboTax Help section, the answers provided are very vague and generally not useful. If I put the same question into Google the answers are much more useful.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbot Tax---Easy To Use I have used Turbo Tax to file my taxes and found they do a great job with thorough explanations and I just follow their instructions. My husband and I are retirees and we appreciate the good service and the option to E-file. Thank you!
Date published: 2022-04-11
Rated 5 out of 5 by from Thank-you Turbo Tax I started doing my taxes at an HR Block location, but didn't finish with them because my tax advisor couldn't clearly communicate answers to any of my questions. I went home and did a quick google search to find the answers to my questions and a Turbo Tax link appeared. I clicked it and ended up trying it out. Turbo tax was very helpful in explaining what can and can't be deducted. There was a helpful video that explained how the advanced child tax credits affected our return. Through the whole process, I felt very confident in my ability to do my taxes. Then the fee to file was way less expensive than HR Block's fee, and I owed $400 less than HR Block said I owed. I will use Turbo Tax to do my taxes from here on out.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is awesome!!! For years Turbo Tax has provided a nearly effortless to way to prepare and pay taxes. It has been a real treat to benefit from this effort to simplify filing taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use and up to date with the latest crypto laws.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is easier than FreeTaxUSA TurboTax was quite smooth in most every way than FreeTaxUSA
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and Confident First time I did my taxes. It was incredibly easy and user friendly. My follow-up call with Robert, a CPA with 40 years experience, was truly helpful and made me feel confident that what I'm submitting is correct. He also offered suggestions on how to avoid not paying enough taxes during the year.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is outstanding I haveused turbo tax for over 20 years and I have four it to be outstanding. including the support staff. They have help anytime I have had an issue or to answer question.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 7056