TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
MARZea from
Turbotax helped me so much this year!
Turbo Tax was simply a miracle for me this year. I was so confused.
Date published: 2022-06-08
Rated 4 out of 5 by
JayDix from
Great service
Worked with Patrick, who provided excellent service. Very detailed, great expertise, awesome communication.
Date published: 2022-06-08
Rated 2 out of 5 by
1Jon1 from
Difficult to use, buggy UI
I had a lot of challenges using Turbotax Live Full Service. My first call was unclear whether I was being transferred to a tax expert and instead just hung up on me. Then when I was placed with a tax expert they gave me a timeline that it could be done by March 31st and later came back and said I'd need to file an extension because it couldn't be done by April 18. That person left turbotax so I got transferred to another person. She found some errors that the last person entered and instead of getting a few thousand dollars back I now owed thousands of dollars. Additionally the QA team flagged my backdoor roth conversions and my tax expert had to fight them to let her treat it correctly. This is a common tax strategy, why does the turbotax QA team not understand it? Turbotax is selling confidence and ease but I have low confidence that my taxes are correct and it's been a nightmare. I will be looking elsewhere next year. Also, the login button changes size when it switches to the loading spinner and it looks janky. If the basics of a first impression are janky, that's setting my expectations for the rest of the experience.
Date published: 2022-06-08
Rated 5 out of 5 by
null from
TurboTax Review
Chris was great to work with. He was very professional but easy to understand and work with.
Date published: 2022-06-08
Rated 5 out of 5 by
ArsiK7 from
Simple Swift and Easy
Turbo Tax was very simple to use and takes the headache and heavylifting out of filing taxes. Best if you dont know much about the process, it takes care of it all and gives you the best consultancy
Date published: 2022-06-08
Rated 4 out of 5 by
DJLondo from
Finally complete
Overall good. It took too long and the expert service was choppy interactive. Would have preferred 30 minutes live up front.
Date published: 2022-06-08
Rated 5 out of 5 by
Seth48 from
Turbo Tax rules
So helpful and captured tax credits we didn't capture in previous years.
Date published: 2022-06-08
Rated 5 out of 5 by
Snooch from
Amazing service
Everything was smoothly executed, quick and super easy.
Date published: 2022-06-08
Rated 5 out of 5 by
Tabitha62845 from
Johnny is awesome
Hello, I travel for work, and for fun and I was in Hawaii and then California and Johnny was very patient. He took the time to schedule something with me and was very knowledgeable. I really appreciate his customer service
Date published: 2022-06-08
Rated 5 out of 5 by
FishFam from
Convenient and easy
We've used them for years now and have never had any problems. The walkthrough could not be easioer!
All TurboTax® Offerings Reviews - Page 7041
Date published: 2022-06-08
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
MARZea from
Turbotax helped me so much this year!
Turbo Tax was simply a miracle for me this year. I was so confused.
Date published: 2022-06-08
Rated 4 out of 5 by
JayDix from
Great service
Worked with Patrick, who provided excellent service. Very detailed, great expertise, awesome communication.
Date published: 2022-06-08
Rated 2 out of 5 by
1Jon1 from
Difficult to use, buggy UI
I had a lot of challenges using Turbotax Live Full Service. My first call was unclear whether I was being transferred to a tax expert and instead just hung up on me. Then when I was placed with a tax expert they gave me a timeline that it could be done by March 31st and later came back and said I'd need to file an extension because it couldn't be done by April 18. That person left turbotax so I got transferred to another person. She found some errors that the last person entered and instead of getting a few thousand dollars back I now owed thousands of dollars. Additionally the QA team flagged my backdoor roth conversions and my tax expert had to fight them to let her treat it correctly. This is a common tax strategy, why does the turbotax QA team not understand it? Turbotax is selling confidence and ease but I have low confidence that my taxes are correct and it's been a nightmare. I will be looking elsewhere next year. Also, the login button changes size when it switches to the loading spinner and it looks janky. If the basics of a first impression are janky, that's setting my expectations for the rest of the experience.
Date published: 2022-06-08
Rated 5 out of 5 by
null from
TurboTax Review
Chris was great to work with. He was very professional but easy to understand and work with.
Date published: 2022-06-08
Rated 5 out of 5 by
ArsiK7 from
Simple Swift and Easy
Turbo Tax was very simple to use and takes the headache and heavylifting out of filing taxes. Best if you dont know much about the process, it takes care of it all and gives you the best consultancy
Date published: 2022-06-08
Rated 4 out of 5 by
DJLondo from
Finally complete
Overall good. It took too long and the expert service was choppy interactive. Would have preferred 30 minutes live up front.
Date published: 2022-06-08
Rated 5 out of 5 by
Seth48 from
Turbo Tax rules
So helpful and captured tax credits we didn't capture in previous years.
Date published: 2022-06-08
Rated 5 out of 5 by
Snooch from
Amazing service
Everything was smoothly executed, quick and super easy.
Date published: 2022-06-08
Rated 5 out of 5 by
Tabitha62845 from
Johnny is awesome
Hello, I travel for work, and for fun and I was in Hawaii and then California and Johnny was very patient. He took the time to schedule something with me and was very knowledgeable. I really appreciate his customer service
Date published: 2022-06-08
Rated 5 out of 5 by
FishFam from
Convenient and easy
We've used them for years now and have never had any problems. The walkthrough could not be easioer!
All TurboTax® Offerings Reviews - Page 7041
Date published: 2022-06-08