TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is great Easy to use and good customer service. Everyone should use it
Date published: 2021-03-12
Rated 1 out of 5 by from Getting the state after payment is a pain Very difficult to get state after payment for the state
Date published: 2021-03-12
Rated 5 out of 5 by from FREE! FREE! FREE! Awesome product and service for a simple tax return
Date published: 2021-03-12
Rated 5 out of 5 by from TurboTax is very user friendly! It was really fast and easy to file. It's my first time filing.
Date published: 2021-03-12
Rated 5 out of 5 by from TurboTax is great The tool was very easy to use. While there were some instances where the product indicated everything looked good, additional items popped up a couple of times when the tool re-checked my entries and then prompted me to provide additional data. The live expert (Manesha) was outstanding. She fully answered all my questions.
Date published: 2021-03-12
Rated 2 out of 5 by from I paid for expert help but they were clueless Honestly, the multiple "live experts" I talked to were anything but. They never understood anything and I completely doubt they are really CPAs as I was told. The only advice they gave was to go to the community forum for some random other customer to give me an answer. Unvetted!
Date published: 2021-03-12
Rated 3 out of 5 by from the initial offer was for free but it is not free to finish my taxes I had to upgrade otherwise I would not have been able to do the taxes. Additional US$. 40 for process your payment, it was never disclosed.
Date published: 2021-03-12
Rated 5 out of 5 by from Awesome! Awesome! Love the free option, the large questions, the info on where to find things, and the ease
Date published: 2021-03-12
Rated 1 out of 5 by from TurboTax locked up and would not update Could not get TurboTax 2020 to update. Only way I was able to get update was to do a manual update, using Microsoft Edge. Would not work using Firefox or Chrome. Very disappointed in this year's TurboTax
Date published: 2021-03-12
Rated 5 out of 5 by from That was easy Easy, step-by-step process. I would recommend it for anyone who didn't buy or sell property, stocks, or cryptocurrency.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6840
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is great Easy to use and good customer service. Everyone should use it
Date published: 2021-03-12
Rated 1 out of 5 by from Getting the state after payment is a pain Very difficult to get state after payment for the state
Date published: 2021-03-12
Rated 5 out of 5 by from FREE! FREE! FREE! Awesome product and service for a simple tax return
Date published: 2021-03-12
Rated 5 out of 5 by from TurboTax is very user friendly! It was really fast and easy to file. It's my first time filing.
Date published: 2021-03-12
Rated 5 out of 5 by from TurboTax is great The tool was very easy to use. While there were some instances where the product indicated everything looked good, additional items popped up a couple of times when the tool re-checked my entries and then prompted me to provide additional data. The live expert (Manesha) was outstanding. She fully answered all my questions.
Date published: 2021-03-12
Rated 2 out of 5 by from I paid for expert help but they were clueless Honestly, the multiple "live experts" I talked to were anything but. They never understood anything and I completely doubt they are really CPAs as I was told. The only advice they gave was to go to the community forum for some random other customer to give me an answer. Unvetted!
Date published: 2021-03-12
Rated 3 out of 5 by from the initial offer was for free but it is not free to finish my taxes I had to upgrade otherwise I would not have been able to do the taxes. Additional US$. 40 for process your payment, it was never disclosed.
Date published: 2021-03-12
Rated 5 out of 5 by from Awesome! Awesome! Love the free option, the large questions, the info on where to find things, and the ease
Date published: 2021-03-12
Rated 1 out of 5 by from TurboTax locked up and would not update Could not get TurboTax 2020 to update. Only way I was able to get update was to do a manual update, using Microsoft Edge. Would not work using Firefox or Chrome. Very disappointed in this year's TurboTax
Date published: 2021-03-12
Rated 5 out of 5 by from That was easy Easy, step-by-step process. I would recommend it for anyone who didn't buy or sell property, stocks, or cryptocurrency.
Date published: 2021-03-12
All TurboTax® Offerings Reviews - Page 6840