TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Good Product But Needs Improvemnts Turbo Tax is a very good product but there is room for improvements. First, the best thing that Turbo Tax has to offer is accurate filing of tax returns. This year there appears to an improved data check on Cusip numbers prior to attempting to file and receiving an error message (Great Job). Now for the areas that need improvement: 1 - The user interface is stuck in the 1990's. The program will not run on older versions of Windows so the user interface should act like it understands Windows 10. 2 - The program should have a soft switch to turn off updates after filing. That way the software is in sync with the tax filing. 3 - Down loaded 1099-INT should have the security name and/or the Cusip number in the Received From field to help with human verification of data as well as updating information.
Date published: 2021-03-18
Rated 5 out of 5 by from Makes doing taxes so easy I'm grateful every year to have this support to make filing taxes so easy and fast
Date published: 2021-03-18
Rated 4 out of 5 by from user friendly I didn't engage with any representative for any reason
Date published: 2021-03-18
Rated 5 out of 5 by from easy to use Seventh year using TurboTax and it couldn't be easier. there is help all along the way
Date published: 2021-03-18
Rated 5 out of 5 by from Fast & User Friendly! Easy to follow directions, fast response from live CPA (thank you, Declan!), and a great experience overall!
Date published: 2021-03-18
Rated 1 out of 5 by from Turbotax adding too many hidden fees It is easy to use but they force you to get the retirement saving credit and then you are forced to buy the deluxe. They advertise like it is 60 dollars but they charge an extra 50. On top of that, they say you can use your refund to pay this fee but they charge you 40 dollars to do that. I've been using this service for 5 or 6 years and they keep adding fees to make money from people. Either be true to your word that it is a free service or charge a flat fee for the total use.
Date published: 2021-03-18
Rated 5 out of 5 by from It was easy to follow The process was very easy.the walk through was easy to follow.
Date published: 2021-03-18
Rated 5 out of 5 by from Outstanding tax tool! As a user of TurboTax for many years, I continue to be pleased with the easy to read/understand instructions and the straightforward ease of use.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo tax is awesome Very easy to use explains everything would recommend it to friends
Date published: 2021-03-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME GREAT SERVICE & EASY TO USE. TURBO TAS HAS ALWAYS BEEN THE EASIEST & QUICKEST OPTION FOR MY TAXES
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 6749
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Product But Needs Improvemnts Turbo Tax is a very good product but there is room for improvements. First, the best thing that Turbo Tax has to offer is accurate filing of tax returns. This year there appears to an improved data check on Cusip numbers prior to attempting to file and receiving an error message (Great Job). Now for the areas that need improvement: 1 - The user interface is stuck in the 1990's. The program will not run on older versions of Windows so the user interface should act like it understands Windows 10. 2 - The program should have a soft switch to turn off updates after filing. That way the software is in sync with the tax filing. 3 - Down loaded 1099-INT should have the security name and/or the Cusip number in the Received From field to help with human verification of data as well as updating information.
Date published: 2021-03-18
Rated 5 out of 5 by from Makes doing taxes so easy I'm grateful every year to have this support to make filing taxes so easy and fast
Date published: 2021-03-18
Rated 4 out of 5 by from user friendly I didn't engage with any representative for any reason
Date published: 2021-03-18
Rated 5 out of 5 by from easy to use Seventh year using TurboTax and it couldn't be easier. there is help all along the way
Date published: 2021-03-18
Rated 5 out of 5 by from Fast & User Friendly! Easy to follow directions, fast response from live CPA (thank you, Declan!), and a great experience overall!
Date published: 2021-03-18
Rated 1 out of 5 by from Turbotax adding too many hidden fees It is easy to use but they force you to get the retirement saving credit and then you are forced to buy the deluxe. They advertise like it is 60 dollars but they charge an extra 50. On top of that, they say you can use your refund to pay this fee but they charge you 40 dollars to do that. I've been using this service for 5 or 6 years and they keep adding fees to make money from people. Either be true to your word that it is a free service or charge a flat fee for the total use.
Date published: 2021-03-18
Rated 5 out of 5 by from It was easy to follow The process was very easy.the walk through was easy to follow.
Date published: 2021-03-18
Rated 5 out of 5 by from Outstanding tax tool! As a user of TurboTax for many years, I continue to be pleased with the easy to read/understand instructions and the straightforward ease of use.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo tax is awesome Very easy to use explains everything would recommend it to friends
Date published: 2021-03-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME GREAT SERVICE & EASY TO USE. TURBO TAS HAS ALWAYS BEEN THE EASIEST & QUICKEST OPTION FOR MY TAXES
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 6749