TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Great I would like to say this is the easiest way for me to do my taxes especially at my young age. I do appreciate the simplicity of it all
Date published: 2021-04-03
Rated 5 out of 5 by from ALWAYS SIMPLE I'VE BEEN USING TURBOTAX FOR YEARS FOR FRIENDS AND FAMILY. I WAS A TAX PROFESSIONAL FOR YEARS AND CURRENTLY VOLUNTEER WITH AARP AND HAVE NEVER HAD ANY PROBLEMS WITH THIS SOFTWARE. EXCELLENT CUSTOMER SERVICE, MY PHONE CALL WAS ANSWERED IN ONLY A MINUTE AND KOBE HAD THE ANSWER TO MY QUESTION IMMEDIATELY. A GOOD EXPERIENCE ALL AROUND!
Date published: 2021-04-03
Rated 5 out of 5 by from COMPLETED WAS ABLE TO UPLOAD FORMS FROM THIRD PARTY INVESTMENT GAINS TABULATIONS
Date published: 2021-04-03
Rated 2 out of 5 by from TurboTax need improvement for Vermont users 1. TT doesn't save answers in the step-by-step. Every time I back up, I have to answer all the questions again. 2. TT doesn't allow one to hide the "Smart Worksheets". It should. 3. The help support and assistance, within the for the Vermont state return program is abysmal, if not non-existent. I assume that since Vermont is a small state, containing fewer people preparing taxes, TT's programmers are told not to spend time on it. We spend the same money for it. There should be more extensive Help within it. 4. And please get rid of the "We know it's taking more than a moment ..." line on the start-up screen. It was cute when first used years ago, but now it's old. Like my old girlfriends told me: "You need a new line."
Date published: 2021-04-03
Rated 5 out of 5 by from THE TURBO TAX WAS GREAT Ienjoy working with the program and will continue using it. would love to work for the company on a parttime bases
Date published: 2021-04-03
Rated 5 out of 5 by from Digital tax efficiency Very thorough, quick and easy to follow. smooth transition to state taxes. great prompts.
Date published: 2021-04-03
Rated 5 out of 5 by from Professional Coach My experience was fantastic: User friendly, easy and thorough with just in time answers and explanations.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is thorough. I did my TurboTax return without additional expense or assistance.
Date published: 2021-04-03
Rated 4 out of 5 by from Turbo tax is great - need more help options Turbo Tax is pretty user friendly but I find the help options not so great. I received a couple tax forms that no where in Turbo Tax did it ask for them, or explain what to do with them. I had to google the form to find out what to do with them.
Date published: 2021-04-03
Rated 1 out of 5 by from Turbo Tax SUCKS Forced me to pay 110$ even when I picked the file for free, and I did not even get money back, I owed the state and federal too, Turbo tax was NOT helpful at all.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Great I would like to say this is the easiest way for me to do my taxes especially at my young age. I do appreciate the simplicity of it all
Date published: 2021-04-03
Rated 5 out of 5 by from ALWAYS SIMPLE I'VE BEEN USING TURBOTAX FOR YEARS FOR FRIENDS AND FAMILY. I WAS A TAX PROFESSIONAL FOR YEARS AND CURRENTLY VOLUNTEER WITH AARP AND HAVE NEVER HAD ANY PROBLEMS WITH THIS SOFTWARE. EXCELLENT CUSTOMER SERVICE, MY PHONE CALL WAS ANSWERED IN ONLY A MINUTE AND KOBE HAD THE ANSWER TO MY QUESTION IMMEDIATELY. A GOOD EXPERIENCE ALL AROUND!
Date published: 2021-04-03
Rated 5 out of 5 by from COMPLETED WAS ABLE TO UPLOAD FORMS FROM THIRD PARTY INVESTMENT GAINS TABULATIONS
Date published: 2021-04-03
Rated 2 out of 5 by from TurboTax need improvement for Vermont users 1. TT doesn't save answers in the step-by-step. Every time I back up, I have to answer all the questions again. 2. TT doesn't allow one to hide the "Smart Worksheets". It should. 3. The help support and assistance, within the for the Vermont state return program is abysmal, if not non-existent. I assume that since Vermont is a small state, containing fewer people preparing taxes, TT's programmers are told not to spend time on it. We spend the same money for it. There should be more extensive Help within it. 4. And please get rid of the "We know it's taking more than a moment ..." line on the start-up screen. It was cute when first used years ago, but now it's old. Like my old girlfriends told me: "You need a new line."
Date published: 2021-04-03
Rated 5 out of 5 by from THE TURBO TAX WAS GREAT Ienjoy working with the program and will continue using it. would love to work for the company on a parttime bases
Date published: 2021-04-03
Rated 5 out of 5 by from Digital tax efficiency Very thorough, quick and easy to follow. smooth transition to state taxes. great prompts.
Date published: 2021-04-03
Rated 5 out of 5 by from Professional Coach My experience was fantastic: User friendly, easy and thorough with just in time answers and explanations.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is thorough. I did my TurboTax return without additional expense or assistance.
Date published: 2021-04-03
Rated 4 out of 5 by from Turbo tax is great - need more help options Turbo Tax is pretty user friendly but I find the help options not so great. I received a couple tax forms that no where in Turbo Tax did it ask for them, or explain what to do with them. I had to google the form to find out what to do with them.
Date published: 2021-04-03
Rated 1 out of 5 by from Turbo Tax SUCKS Forced me to pay 110$ even when I picked the file for free, and I did not even get money back, I owed the state and federal too, Turbo tax was NOT helpful at all.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6684