TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Easy Very simple to use and informative on options with links to helpful sites.
Date published: 2022-04-15
Rated 4 out of 5 by from Great but complicated The filling is a little bit complicated; I used this form to do my taxes like 5 or so ago, I did not use it again but now. Now I remember why I stop using it because it is asking too much question and more complicated, please make it a little simpler.
Date published: 2022-04-15
Rated 1 out of 5 by from never had more problems then 2021 taxes I am Done with Turbo Tax... the tabs did not let you jump between different areas of the tax forms... you could only start from "Income & Expenses" and had to go thru the turbo tax flow to get to the areas you wanted to edit. Also when the "review" feature stated it did not clarify anything and just gave tax jargon as the error response... this probably took about 2 hrs to fix! I tried working with the live chat but that chat was "ended" for no reason and I was stuck not able to contact anyone or get back into the live chat... this was absolutely my worst experience with turbo tax and I will be looking for some alternatives next year due to this frustration... It took close to 6 hours to complete my taxes this year! Turbo tax has moved soooo far to automation that the services are now garbage and i would expenct a competitor to take advantage of client dissatificaiton. The companies competitive advantage is getting smaller and smaller with more do-it-yourself tax services available I will likly be switching next year. Best of luck
Date published: 2022-04-15
Rated 1 out of 5 by from Last year with TurboTax... Horrible experience!!!! I was done with everything but the filing of my taxes. My wife and I had a few items to verify before filing. When I returned to complete a few days later, the program went through some sort of update that erased my complete return. I had to start over after investing several hours. There is no excuse for this! I am done with TT.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo tax I used the help section several time. Could use some updating on the navigation to get threw sections.
Date published: 2022-04-15
Rated 5 out of 5 by from very easy! i will always use turbo tax every year for filing taxes.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to file! I have been using Turbotax last decade and it's easy to file federal and state tax return. Turbotax will guide you through to the end and explain when you have any questions, they will take care of you! I love it.
Date published: 2022-04-15
Rated 1 out of 5 by from You Don't Offer a Valuable Service The services that you charge for, don't typically offer the consumer anything. You guys just inconvenience people until they are willing to pay money to get their time back. Your entire industry shouldn't exist, and you are profiteers.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Great Easy, fast, organized, and convenient. Anyone can do it.
Date published: 2022-04-15
Rated 2 out of 5 by from it was a headache if you hit the wrong payment type have to clear and start over cant fix it any other way
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 6654
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy Very simple to use and informative on options with links to helpful sites.
Date published: 2022-04-15
Rated 4 out of 5 by from Great but complicated The filling is a little bit complicated; I used this form to do my taxes like 5 or so ago, I did not use it again but now. Now I remember why I stop using it because it is asking too much question and more complicated, please make it a little simpler.
Date published: 2022-04-15
Rated 1 out of 5 by from never had more problems then 2021 taxes I am Done with Turbo Tax... the tabs did not let you jump between different areas of the tax forms... you could only start from "Income & Expenses" and had to go thru the turbo tax flow to get to the areas you wanted to edit. Also when the "review" feature stated it did not clarify anything and just gave tax jargon as the error response... this probably took about 2 hrs to fix! I tried working with the live chat but that chat was "ended" for no reason and I was stuck not able to contact anyone or get back into the live chat... this was absolutely my worst experience with turbo tax and I will be looking for some alternatives next year due to this frustration... It took close to 6 hours to complete my taxes this year! Turbo tax has moved soooo far to automation that the services are now garbage and i would expenct a competitor to take advantage of client dissatificaiton. The companies competitive advantage is getting smaller and smaller with more do-it-yourself tax services available I will likly be switching next year. Best of luck
Date published: 2022-04-15
Rated 1 out of 5 by from Last year with TurboTax... Horrible experience!!!! I was done with everything but the filing of my taxes. My wife and I had a few items to verify before filing. When I returned to complete a few days later, the program went through some sort of update that erased my complete return. I had to start over after investing several hours. There is no excuse for this! I am done with TT.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo tax I used the help section several time. Could use some updating on the navigation to get threw sections.
Date published: 2022-04-15
Rated 5 out of 5 by from very easy! i will always use turbo tax every year for filing taxes.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to file! I have been using Turbotax last decade and it's easy to file federal and state tax return. Turbotax will guide you through to the end and explain when you have any questions, they will take care of you! I love it.
Date published: 2022-04-15
Rated 1 out of 5 by from You Don't Offer a Valuable Service The services that you charge for, don't typically offer the consumer anything. You guys just inconvenience people until they are willing to pay money to get their time back. Your entire industry shouldn't exist, and you are profiteers.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Great Easy, fast, organized, and convenient. Anyone can do it.
Date published: 2022-04-15
Rated 2 out of 5 by from it was a headache if you hit the wrong payment type have to clear and start over cant fix it any other way
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 6654