TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to use As a college student who has never done this by myself, this was very easy to use and made the process a whole lot less stressful.
Date published: 2021-03-27
Rated 5 out of 5 by from Great Job to all people who helped, like Valencia! Great on line help! Quick phone calls back. Easy to use. Fast.
Date published: 2021-03-27
Rated 3 out of 5 by from Turbo Tax Business is an Average Program The return instructions, link, both form and Step By Step method are confusing and very lacking at the point of Balancing Income, Balance Sheet and Especially Retained Earnings. You can get the necessary adjustments made, but it requires many trial and error changes and going back and forth between form and step by step method to get balanced. The program has errors in it at the point of purchasing and starting state returns. Corrections took two contacts with Turbo Tax Customer Service and about 2 hours of trial and error to get the program to work correctly. Quality control is this program as well as most intuit programs before release is not very good. Need more accountants and lay people and less programmer involvement here.
Date published: 2021-03-27
Rated 5 out of 5 by from great job guys It was easy, helping my mother this year was exciting because turbo tax made this experience so fast and easy!
Date published: 2021-03-27
Rated 2 out of 5 by from Overpay for service with TurboTax I have used Turbo Tax for years. I find it ridiculous to have to buy the product and pay again for service. I am not talking about filing fee
Date published: 2021-03-27
Rated 5 out of 5 by from So Easy It made selling my home and having my first child much easier to figure out the deductions I could take.
Date published: 2021-03-27
Rated 5 out of 5 by from First time filer! Using Turbo Tax for my first time filing was a very smooth transaction. They were able to pull all of my stock info straight from my stock accounts an plug everything into the form. I highly recommend using this service for all of your tax needs.
Date published: 2021-03-27
Rated 4 out of 5 by from good experience third year using it, been filing here since i was 18 on my own. recommend it for people my age who dont have another way of filing, its simple and easy.
Date published: 2021-03-27
Rated 5 out of 5 by from So easy to use I just used the free version and it was so simple. It walked me through every step so I was able to file correctly and easily.
Date published: 2021-03-27
Rated 5 out of 5 by from Teresa is awesome Teresa was patient, informative, knowledgeable, and friendly.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 6513
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use As a college student who has never done this by myself, this was very easy to use and made the process a whole lot less stressful.
Date published: 2021-03-27
Rated 5 out of 5 by from Great Job to all people who helped, like Valencia! Great on line help! Quick phone calls back. Easy to use. Fast.
Date published: 2021-03-27
Rated 3 out of 5 by from Turbo Tax Business is an Average Program The return instructions, link, both form and Step By Step method are confusing and very lacking at the point of Balancing Income, Balance Sheet and Especially Retained Earnings. You can get the necessary adjustments made, but it requires many trial and error changes and going back and forth between form and step by step method to get balanced. The program has errors in it at the point of purchasing and starting state returns. Corrections took two contacts with Turbo Tax Customer Service and about 2 hours of trial and error to get the program to work correctly. Quality control is this program as well as most intuit programs before release is not very good. Need more accountants and lay people and less programmer involvement here.
Date published: 2021-03-27
Rated 5 out of 5 by from great job guys It was easy, helping my mother this year was exciting because turbo tax made this experience so fast and easy!
Date published: 2021-03-27
Rated 2 out of 5 by from Overpay for service with TurboTax I have used Turbo Tax for years. I find it ridiculous to have to buy the product and pay again for service. I am not talking about filing fee
Date published: 2021-03-27
Rated 5 out of 5 by from So Easy It made selling my home and having my first child much easier to figure out the deductions I could take.
Date published: 2021-03-27
Rated 5 out of 5 by from First time filer! Using Turbo Tax for my first time filing was a very smooth transaction. They were able to pull all of my stock info straight from my stock accounts an plug everything into the form. I highly recommend using this service for all of your tax needs.
Date published: 2021-03-27
Rated 4 out of 5 by from good experience third year using it, been filing here since i was 18 on my own. recommend it for people my age who dont have another way of filing, its simple and easy.
Date published: 2021-03-27
Rated 5 out of 5 by from So easy to use I just used the free version and it was so simple. It walked me through every step so I was able to file correctly and easily.
Date published: 2021-03-27
Rated 5 out of 5 by from Teresa is awesome Teresa was patient, informative, knowledgeable, and friendly.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 6513