TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great experience Appreciate the product. Biger fonts will help old people. Thank you.
Date published: 2021-03-14
Rated 1 out of 5 by from Much more complicated than necessary I am retired and receive Social Security and 1099-R income. Each 1099-R asks lots of questions in addition to the required numbers. When I go back the next day to review and make sure I entered the numbers correctly I get all the same extra questions. Also, this year where the RMD is not required it still asks all the RMD questions and forces me to answer them. My state return in Massachusetts does not handle tax exempt pensions correctly. I had to manually these numbers and it was told it was no longer eligible to be e-filed. Then when I got to the filing a paper return process it was aimed at e-filing and never gave me the option to actually print for e-filing -- just a preview copy. All this and I had to pay extra for the state and extra to e-file the state. It sould be much more user friendly.
Date published: 2021-03-14
Rated 5 out of 5 by from Great Product Very easy to use. Love the "learn more" links for when you need more detail about a question.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbotax was very good I had a great experience with Turbo Tax. I had to get help from Katherine and she was wonderful.
Date published: 2021-03-14
Rated 5 out of 5 by from Got me my refund Everything I expected from TurboTax, they got me my max refund
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Got The Job Done!! Turbo tax was very simple and easy to use, it has great information on the confusing topics and just makes the whole experience of filing very simple and easy to accomplish
Date published: 2021-03-14
Rated 5 out of 5 by from Excellent customer service!!! I appreciate the help, and quick feedback! I will definitely be using TurboTax next year!
Date published: 2021-03-14
Rated 4 out of 5 by from A Good Experience Questions were clear and direct, but explanations needed more information. Overall, it is a useful tool that I will utilize again.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is fast and easy. Awesome! Turbo Tax is fast and easy. I highly recommend this!
Date published: 2021-03-14
Rated 4 out of 5 by from Been using for years now that I'm retired still I just want stimulus to know my direct deposit I've used
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6388
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great experience Appreciate the product. Biger fonts will help old people. Thank you.
Date published: 2021-03-14
Rated 1 out of 5 by from Much more complicated than necessary I am retired and receive Social Security and 1099-R income. Each 1099-R asks lots of questions in addition to the required numbers. When I go back the next day to review and make sure I entered the numbers correctly I get all the same extra questions. Also, this year where the RMD is not required it still asks all the RMD questions and forces me to answer them. My state return in Massachusetts does not handle tax exempt pensions correctly. I had to manually these numbers and it was told it was no longer eligible to be e-filed. Then when I got to the filing a paper return process it was aimed at e-filing and never gave me the option to actually print for e-filing -- just a preview copy. All this and I had to pay extra for the state and extra to e-file the state. It sould be much more user friendly.
Date published: 2021-03-14
Rated 5 out of 5 by from Great Product Very easy to use. Love the "learn more" links for when you need more detail about a question.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbotax was very good I had a great experience with Turbo Tax. I had to get help from Katherine and she was wonderful.
Date published: 2021-03-14
Rated 5 out of 5 by from Got me my refund Everything I expected from TurboTax, they got me my max refund
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Got The Job Done!! Turbo tax was very simple and easy to use, it has great information on the confusing topics and just makes the whole experience of filing very simple and easy to accomplish
Date published: 2021-03-14
Rated 5 out of 5 by from Excellent customer service!!! I appreciate the help, and quick feedback! I will definitely be using TurboTax next year!
Date published: 2021-03-14
Rated 4 out of 5 by from A Good Experience Questions were clear and direct, but explanations needed more information. Overall, it is a useful tool that I will utilize again.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is fast and easy. Awesome! Turbo Tax is fast and easy. I highly recommend this!
Date published: 2021-03-14
Rated 4 out of 5 by from Been using for years now that I'm retired still I just want stimulus to know my direct deposit I've used
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6388