TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Do I really have to do this? It is 3 AM - I am done doing this. There is no other option than to click this.... This is stupid.
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is excellent Excellent, very quick and easy and very happy would use it again
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is awesome Is very easy to use. The system will guide you in every step of the way. And most of all it's free.
Date published: 2021-03-21
Rated 4 out of 5 by from More difficult to use this year Dropping support for Windows 7 was NOT a good idea. Like Windows XP, Windows 7 will be in wide use for a long time after Microsoft expiration, because it works, unlike Windows 10. TurboTax 2020 is agonizingly slow on Windows 10. It took almost a half-hour for the initial update and every time I opened TT, it took at least 1-2 minutes to get to the previously-opened page. About every other session TT again asked for the validation code. Intuit, you slacked off this year. Try to do better next time.
Date published: 2021-03-21
Rated 5 out of 5 by from Very Simple TD is the best. Very simple to understand. Anyone can do their own taxes and feel good its done right
Date published: 2021-03-21
Rated 2 out of 5 by from Fee paid was different from what was stated The fee quoted before I submitted the file was 40.00. When I submitted the payment to my credit card, it was 60.00.
Date published: 2021-03-21
Rated 4 out of 5 by from I was a great experience overall! Only one complaint, state tax was additional $25, which seems to be very high! Not sure if it is TurboTax or my state!
Date published: 2021-03-21
Rated 5 out of 5 by from Made paper filing a breeze TurboTax is generally pricier than everything else out there, but even confident filers may not need all the bells and whistles that most TurboTax online products offer
Date published: 2021-03-21
Rated 5 out of 5 by from Excellent Progam Easy to use, thorough, and accurate. Have been using Turbotax for many years and it keeps improving year after year.
Date published: 2021-03-21
Rated 1 out of 5 by from Updating info When I updated and changed my miles on multiple occasions the software added the miles i hd just modified instead of updating. It was very annoying. This caused me to delete my whole income information for a line of work multiple times. Please fix this problem. Also when importing my UBER information the software did an error with the 1099NEC
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 6382
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Do I really have to do this? It is 3 AM - I am done doing this. There is no other option than to click this.... This is stupid.
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is excellent Excellent, very quick and easy and very happy would use it again
Date published: 2021-03-21
Rated 5 out of 5 by from Turbo tax is awesome Is very easy to use. The system will guide you in every step of the way. And most of all it's free.
Date published: 2021-03-21
Rated 4 out of 5 by from More difficult to use this year Dropping support for Windows 7 was NOT a good idea. Like Windows XP, Windows 7 will be in wide use for a long time after Microsoft expiration, because it works, unlike Windows 10. TurboTax 2020 is agonizingly slow on Windows 10. It took almost a half-hour for the initial update and every time I opened TT, it took at least 1-2 minutes to get to the previously-opened page. About every other session TT again asked for the validation code. Intuit, you slacked off this year. Try to do better next time.
Date published: 2021-03-21
Rated 5 out of 5 by from Very Simple TD is the best. Very simple to understand. Anyone can do their own taxes and feel good its done right
Date published: 2021-03-21
Rated 2 out of 5 by from Fee paid was different from what was stated The fee quoted before I submitted the file was 40.00. When I submitted the payment to my credit card, it was 60.00.
Date published: 2021-03-21
Rated 4 out of 5 by from I was a great experience overall! Only one complaint, state tax was additional $25, which seems to be very high! Not sure if it is TurboTax or my state!
Date published: 2021-03-21
Rated 5 out of 5 by from Made paper filing a breeze TurboTax is generally pricier than everything else out there, but even confident filers may not need all the bells and whistles that most TurboTax online products offer
Date published: 2021-03-21
Rated 5 out of 5 by from Excellent Progam Easy to use, thorough, and accurate. Have been using Turbotax for many years and it keeps improving year after year.
Date published: 2021-03-21
Rated 1 out of 5 by from Updating info When I updated and changed my miles on multiple occasions the software added the miles i hd just modified instead of updating. It was very annoying. This caused me to delete my whole income information for a line of work multiple times. Please fix this problem. Also when importing my UBER information the software did an error with the 1099NEC
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 6382