TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbo tax is great she was very helpful cleared up all issues very good
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Terrific! I am extremely happy with TT and have used it almost since it came out in the 90's. It's improving every year since. Best thing for middle class taxpayers, the heart of this country's taxpayers.
Date published: 2021-03-15
Rated 5 out of 5 by from superb/excellent! need closed captioned for deaf people, they can not hear what customer says on video.
Date published: 2021-03-15
Rated 5 out of 5 by from Have used since Turbo Tax came on the scene! Easy, fast, saves info from preceding year and guides you through any new tax laws!
Date published: 2021-03-15
Rated 5 out of 5 by from i like it easy simple and saves alot of time and gets you the best refund
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is great Simple and easy to use sorry twenty two twenty two twenty two
Date published: 2021-03-15
Rated 1 out of 5 by from Too many problems with physical display this year I have used turbotax, and will probably continue to use turbotax, for year. However, this year there were several bugs related to the display settings that almost prevented me from using the product at all. 1. The first one was the activation screen wouldn't come up and let me activate the product I had just paid for. 2.Then to make matters worse, 2 hours of waiting for a support call back for help, the first support person "put me on hold", only to push me back into queue to wait another 45-50 minutes. 3. Luckily the next person who picked up is as committed to getting something fixed as I was. Barbara and I literally debugged the issue for another 45 minutes- 1hr. only to find out that there is a bug in the current business version that requires me to set my display to 800X600 before it would let me see the activation screen and more importantly also enter in my information. Worse off, that little tidbit of information was buried multiple layers down in a previous help ticket (or which apparently there were many)... talk about poor support for your own support people. 4. Once finally installed, I ran into similar display issues with the "help" functions and with trying to purchase the AuditDefense products. Luckily I could figure out workarounds but honestly I SHOULDN'T HAVE TO!!! Clearly TurboTax needed to do better testing on the 2020 Business Version - hoping I don't see the same issue in the personal versions or really, ever again!
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax is Awesome The only problem I have is that it seems I can't transport my W2 from my employee NFC page. So, I have to manually enter it in.
Date published: 2021-03-15
Rated 5 out of 5 by from Great experience! TurboTax is awesome! I will use it again in the forseeing future
Date published: 2021-03-15
Rated 5 out of 5 by from Ease of Use Convenient easy end-user formatting and steps to complete quickly
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6364
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is great she was very helpful cleared up all issues very good
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Terrific! I am extremely happy with TT and have used it almost since it came out in the 90's. It's improving every year since. Best thing for middle class taxpayers, the heart of this country's taxpayers.
Date published: 2021-03-15
Rated 5 out of 5 by from superb/excellent! need closed captioned for deaf people, they can not hear what customer says on video.
Date published: 2021-03-15
Rated 5 out of 5 by from Have used since Turbo Tax came on the scene! Easy, fast, saves info from preceding year and guides you through any new tax laws!
Date published: 2021-03-15
Rated 5 out of 5 by from i like it easy simple and saves alot of time and gets you the best refund
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is great Simple and easy to use sorry twenty two twenty two twenty two
Date published: 2021-03-15
Rated 1 out of 5 by from Too many problems with physical display this year I have used turbotax, and will probably continue to use turbotax, for year. However, this year there were several bugs related to the display settings that almost prevented me from using the product at all. 1. The first one was the activation screen wouldn't come up and let me activate the product I had just paid for. 2.Then to make matters worse, 2 hours of waiting for a support call back for help, the first support person "put me on hold", only to push me back into queue to wait another 45-50 minutes. 3. Luckily the next person who picked up is as committed to getting something fixed as I was. Barbara and I literally debugged the issue for another 45 minutes- 1hr. only to find out that there is a bug in the current business version that requires me to set my display to 800X600 before it would let me see the activation screen and more importantly also enter in my information. Worse off, that little tidbit of information was buried multiple layers down in a previous help ticket (or which apparently there were many)... talk about poor support for your own support people. 4. Once finally installed, I ran into similar display issues with the "help" functions and with trying to purchase the AuditDefense products. Luckily I could figure out workarounds but honestly I SHOULDN'T HAVE TO!!! Clearly TurboTax needed to do better testing on the 2020 Business Version - hoping I don't see the same issue in the personal versions or really, ever again!
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax is Awesome The only problem I have is that it seems I can't transport my W2 from my employee NFC page. So, I have to manually enter it in.
Date published: 2021-03-15
Rated 5 out of 5 by from Great experience! TurboTax is awesome! I will use it again in the forseeing future
Date published: 2021-03-15
Rated 5 out of 5 by from Ease of Use Convenient easy end-user formatting and steps to complete quickly
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6364