TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax has a few flaws I was really frustrated on a few items. One when State asked what kind of fund my retirement and tsp was. I had no clue where to find that and took me a few days to find which one to choose by spending much time on internet. Second, I was a little ticked when I found out I had to pay $25 to file my state tax form by efile. I would have gone back to send by mail, but it didn't allow to do one and not the other. If it did, I couldn't find it. And that was after searching for driver's license information and other banking information. I would have wasted all that time for nothing...so, I ended up paying the $25. I thought this would have been included when I purchased the one with state. For the second year in a row, I said I wasn't going to do it through Turbo Tax, but, I did. Don't think I will do it myself next year. If I do, I may try another program.
Date published: 2021-03-16
Rated 4 out of 5 by from EASY! TurboTax walks you through every step. The only reason I didn't give 5 stars is because it's a little more expensive than I was expecting
Date published: 2021-03-16
Rated 3 out of 5 by from First time filing myself and it’s pretty okay Its okay. This is my first time filing so it wasn’t bad.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Easy to read & plenty examples for assistance while filing
Date published: 2021-03-16
Rated 1 out of 5 by from Worst experience ever The computer program has a glitch in that it would not allow me to claim my charitable donations according to the Cares Act and make a donation with mu Arizona refund. The representative was clueless her suggestion was to delete the charitable donations worksheet and submit. The Delux product is an absolute waste I spent 1 hour and 45 minutes with the representative attempting to delete the worksheet. Then the system charged me twice for one taxreturn.
Date published: 2021-03-16
Rated 5 out of 5 by from great to use easy to follow instructions. Questions were well explained for clarification.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo tax was easy to do. I did not engage with a tax expert. Doing this was so easy. thx so much.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is so Convienient. It is easy to use. The interview guides you to put in the values in the right place.
Date published: 2021-03-16
Rated 3 out of 5 by from not as good as it was once was filled out turbo tax, answered all questions, passed audit, ended up filing electronically 3 times. Each time was rejected for the same reason. Repaired & transmitted three more times & was rejected three times. Deleted return & re did from scratch. filed 3 times & each time was rejected again!! Am seriously considering whether or not Turbo Tax will be my choice in the future.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy Peasy The instructions were very simple and directions and explanations were clear.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax has a few flaws I was really frustrated on a few items. One when State asked what kind of fund my retirement and tsp was. I had no clue where to find that and took me a few days to find which one to choose by spending much time on internet. Second, I was a little ticked when I found out I had to pay $25 to file my state tax form by efile. I would have gone back to send by mail, but it didn't allow to do one and not the other. If it did, I couldn't find it. And that was after searching for driver's license information and other banking information. I would have wasted all that time for nothing...so, I ended up paying the $25. I thought this would have been included when I purchased the one with state. For the second year in a row, I said I wasn't going to do it through Turbo Tax, but, I did. Don't think I will do it myself next year. If I do, I may try another program.
Date published: 2021-03-16
Rated 4 out of 5 by from EASY! TurboTax walks you through every step. The only reason I didn't give 5 stars is because it's a little more expensive than I was expecting
Date published: 2021-03-16
Rated 3 out of 5 by from First time filing myself and it’s pretty okay Its okay. This is my first time filing so it wasn’t bad.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Easy to read & plenty examples for assistance while filing
Date published: 2021-03-16
Rated 1 out of 5 by from Worst experience ever The computer program has a glitch in that it would not allow me to claim my charitable donations according to the Cares Act and make a donation with mu Arizona refund. The representative was clueless her suggestion was to delete the charitable donations worksheet and submit. The Delux product is an absolute waste I spent 1 hour and 45 minutes with the representative attempting to delete the worksheet. Then the system charged me twice for one taxreturn.
Date published: 2021-03-16
Rated 5 out of 5 by from great to use easy to follow instructions. Questions were well explained for clarification.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo tax was easy to do. I did not engage with a tax expert. Doing this was so easy. thx so much.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is so Convienient. It is easy to use. The interview guides you to put in the values in the right place.
Date published: 2021-03-16
Rated 3 out of 5 by from not as good as it was once was filled out turbo tax, answered all questions, passed audit, ended up filing electronically 3 times. Each time was rejected for the same reason. Repaired & transmitted three more times & was rejected three times. Deleted return & re did from scratch. filed 3 times & each time was rejected again!! Am seriously considering whether or not Turbo Tax will be my choice in the future.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy Peasy The instructions were very simple and directions and explanations were clear.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6157