TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great! It was a really helpful tool to use for my taxes! Thanks!
Date published: 2021-03-17
Rated 5 out of 5 by from I Use turboTax every year I use TurboTax every time I file and I never regret.
Date published: 2021-03-17
Rated 2 out of 5 by from Very Mixed Feelings The product of Turbo Tax is pretty good. Easy enough to fill out and to file. Although some aspects were confusing. The customer service on the other hand, is by far one of the worst experiences I've had with my taxes. I was on hold for multiple hours without any connection to a specialist. It took me over 6 hours of calling to get connected with a customer support agent. Once I finally did talk to real people, two out of the three were unprofessional and unhelpful.
Date published: 2021-03-17
Rated 5 out of 5 by from Quick, easy and accurate! Quick, easy and accurate! This is my 7th year using Turbo Tax and I highly recommend it!
Date published: 2021-03-17
Rated 4 out of 5 by from Good Service Pretty straightforward that's all I can say. Straightforward.
Date published: 2021-03-17
Rated 3 out of 5 by from Too Pricey Considering the pandemic and lose of income prices should have been reduced. You file federal for free only, and then get hit with charges to e-file. Too much costs in my opinion.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo is the Best!! Turbo Tax is easy to use. The directions are complete and self explanatory. They take you through the process of filling out taxes step by step with answers to questions as you go. I definitely recommend Turbo Tax. Why pay someone to do what you can do yourself.
Date published: 2021-03-17
Rated 4 out of 5 by from It seems to do what it's support to do Solid system for filing taxes itself. Some of the terminology is difficult to understand, even for someone who has filed taxes for years. TurboTax is difficult to use for odd cases, such as limited partnerships or carryovers from previous years. These mean that consultations with TurboTax experts are needed and these aren't always managed seamlessly. While they know tax law and situations, the software and systems appear difficult for them to navigate as well.
Date published: 2021-03-17
Rated 4 out of 5 by from Turbo tax is user friendly I love that the previous year taxes is transferred to the new year
Date published: 2021-03-17
Rated 4 out of 5 by from easy to use and understand IF THIS IS WHAT IS REQUIRED TO FINISH FILING. ITS NOT OKAY
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6105
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great! It was a really helpful tool to use for my taxes! Thanks!
Date published: 2021-03-17
Rated 5 out of 5 by from I Use turboTax every year I use TurboTax every time I file and I never regret.
Date published: 2021-03-17
Rated 2 out of 5 by from Very Mixed Feelings The product of Turbo Tax is pretty good. Easy enough to fill out and to file. Although some aspects were confusing. The customer service on the other hand, is by far one of the worst experiences I've had with my taxes. I was on hold for multiple hours without any connection to a specialist. It took me over 6 hours of calling to get connected with a customer support agent. Once I finally did talk to real people, two out of the three were unprofessional and unhelpful.
Date published: 2021-03-17
Rated 5 out of 5 by from Quick, easy and accurate! Quick, easy and accurate! This is my 7th year using Turbo Tax and I highly recommend it!
Date published: 2021-03-17
Rated 4 out of 5 by from Good Service Pretty straightforward that's all I can say. Straightforward.
Date published: 2021-03-17
Rated 3 out of 5 by from Too Pricey Considering the pandemic and lose of income prices should have been reduced. You file federal for free only, and then get hit with charges to e-file. Too much costs in my opinion.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo is the Best!! Turbo Tax is easy to use. The directions are complete and self explanatory. They take you through the process of filling out taxes step by step with answers to questions as you go. I definitely recommend Turbo Tax. Why pay someone to do what you can do yourself.
Date published: 2021-03-17
Rated 4 out of 5 by from It seems to do what it's support to do Solid system for filing taxes itself. Some of the terminology is difficult to understand, even for someone who has filed taxes for years. TurboTax is difficult to use for odd cases, such as limited partnerships or carryovers from previous years. These mean that consultations with TurboTax experts are needed and these aren't always managed seamlessly. While they know tax law and situations, the software and systems appear difficult for them to navigate as well.
Date published: 2021-03-17
Rated 4 out of 5 by from Turbo tax is user friendly I love that the previous year taxes is transferred to the new year
Date published: 2021-03-17
Rated 4 out of 5 by from easy to use and understand IF THIS IS WHAT IS REQUIRED TO FINISH FILING. ITS NOT OKAY
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6105