TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Incredibly Easy We've used TurboTax for 6 years now. It's incredibly easy to use and takes us through all of the necessary steps to get our maximum return.
Date published: 2021-03-24
Rated 4 out of 5 by from Very satisfied with Turbotax. Has done the job for many years. No complaints. Recommend it.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT WELL EXPLAINED and was very easy to navigate!! GREAT experience
Date published: 2021-03-24
Rated 5 out of 5 by from Very Helpful and Explanatory! It was very helpful, useful, and explains each page step by step
Date published: 2021-03-24
Rated 5 out of 5 by from Easy instructions to follow Have used Turbo Tax for several years and love how easy it is to use.
Date published: 2021-03-24
Rated 5 out of 5 by from nice this is a very friendly app its a user friendly app i enjoyed to use this app
Date published: 2021-03-24
Rated 5 out of 5 by from Thorough & Complete I'm new to filing taxes and TurboTax is definitely thorough in assisting a newcomer like me. The 'help' sections do extremely well at clarifying whenever I have a question about whether something applies to me, and additionally helps me to understand the breakdown of my numbers. I couldn't recommend anything better for newcomers to filing tax returns.
Date published: 2021-03-24
Rated 5 out of 5 by from Always Reliable Always a reliable format and filing for fed and state. Mine are very simple and I should be able to do myself, but this gives me the peace of mind I want and its cost effective.
Date published: 2021-03-24
Rated 4 out of 5 by from Convenience, but you pay for it. The experience was great, the specialist even greater! I was confident that my taxes were accurate and my biggest refund was obtained. However I was disappointed in the price. I was already on the fence about paying $170 for the service, but then after I was done, I received the cost at over $300. I would not have purchased the service had I known the cost (which is why intuit didn't give the cost up front). I will likely still use Tutbo tax, but will kit be purchasing the full service next year.
Date published: 2021-03-24
Rated 4 out of 5 by from Often User Basic and reliable with great support features. Highly Recommend.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6101
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Incredibly Easy We've used TurboTax for 6 years now. It's incredibly easy to use and takes us through all of the necessary steps to get our maximum return.
Date published: 2021-03-24
Rated 4 out of 5 by from Very satisfied with Turbotax. Has done the job for many years. No complaints. Recommend it.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT WELL EXPLAINED and was very easy to navigate!! GREAT experience
Date published: 2021-03-24
Rated 5 out of 5 by from Very Helpful and Explanatory! It was very helpful, useful, and explains each page step by step
Date published: 2021-03-24
Rated 5 out of 5 by from Easy instructions to follow Have used Turbo Tax for several years and love how easy it is to use.
Date published: 2021-03-24
Rated 5 out of 5 by from nice this is a very friendly app its a user friendly app i enjoyed to use this app
Date published: 2021-03-24
Rated 5 out of 5 by from Thorough & Complete I'm new to filing taxes and TurboTax is definitely thorough in assisting a newcomer like me. The 'help' sections do extremely well at clarifying whenever I have a question about whether something applies to me, and additionally helps me to understand the breakdown of my numbers. I couldn't recommend anything better for newcomers to filing tax returns.
Date published: 2021-03-24
Rated 5 out of 5 by from Always Reliable Always a reliable format and filing for fed and state. Mine are very simple and I should be able to do myself, but this gives me the peace of mind I want and its cost effective.
Date published: 2021-03-24
Rated 4 out of 5 by from Convenience, but you pay for it. The experience was great, the specialist even greater! I was confident that my taxes were accurate and my biggest refund was obtained. However I was disappointed in the price. I was already on the fence about paying $170 for the service, but then after I was done, I received the cost at over $300. I would not have purchased the service had I known the cost (which is why intuit didn't give the cost up front). I will likely still use Tutbo tax, but will kit be purchasing the full service next year.
Date published: 2021-03-24
Rated 4 out of 5 by from Often User Basic and reliable with great support features. Highly Recommend.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6101