TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from My advisor was wonderful . Very knowledgeable Directions on the site are horrible this year. As you make changes to the site, I would HIGHLY recommend leaving time for a focus group which would include customers of all ages and website experience. This is why I gave the rating I did on the overall product. The expert provided was EXCELLENT.
Date published: 2021-03-17
Rated 5 out of 5 by from 2020 Turbo Tax Review Well structured and concise process. Also, it's easy to save partial work and then recover to complete at another time. I also like the windows at the top of the screen that show estimated refund/owed as you input information.
Date published: 2021-03-17
Rated 4 out of 5 by from Turbo Tax Would be easier if I could just elect the standard deduction instead of going through the whole process. If there is away to do that it is not intuitively obvious.
Date published: 2021-03-17
Rated 4 out of 5 by from Awesome Easy to use. Agent always checks in to see if I needed assistance
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax Deluxe is Excellent Have been a user for TurboTax for a number of years. I Continue to be impressed with the ease of use. Keep in up!
Date published: 2021-03-17
Rated 5 out of 5 by from So Easy Very Easy to navigate the website and download data
Date published: 2021-03-17
Rated 1 out of 5 by from The fees are getting higher and higher A $40 fee to pay my fees with my return money? This is ridiculous. I will not be using Turbo Tax next year based on having to pay $210 this year. This is ridiculous.
Date published: 2021-03-17
Rated 3 out of 5 by from long time user I have been using turbo tax for over 10 years. However, I still find it hard to find certain things. some explanations of why a deduction is not allowed are difficult to understand.
Date published: 2021-03-17
Rated 5 out of 5 by from Great tool to do taxes they made it super easy and fast and got me the best refund available to me.
Date published: 2021-03-17
Rated 5 out of 5 by from Easy and Accurate Accurate and easy. Every year it is very reliable and helps you understand what you qualify for while doing all of the calculations and worksheets you need.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6002
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from My advisor was wonderful . Very knowledgeable Directions on the site are horrible this year. As you make changes to the site, I would HIGHLY recommend leaving time for a focus group which would include customers of all ages and website experience. This is why I gave the rating I did on the overall product. The expert provided was EXCELLENT.
Date published: 2021-03-17
Rated 5 out of 5 by from 2020 Turbo Tax Review Well structured and concise process. Also, it's easy to save partial work and then recover to complete at another time. I also like the windows at the top of the screen that show estimated refund/owed as you input information.
Date published: 2021-03-17
Rated 4 out of 5 by from Turbo Tax Would be easier if I could just elect the standard deduction instead of going through the whole process. If there is away to do that it is not intuitively obvious.
Date published: 2021-03-17
Rated 4 out of 5 by from Awesome Easy to use. Agent always checks in to see if I needed assistance
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax Deluxe is Excellent Have been a user for TurboTax for a number of years. I Continue to be impressed with the ease of use. Keep in up!
Date published: 2021-03-17
Rated 5 out of 5 by from So Easy Very Easy to navigate the website and download data
Date published: 2021-03-17
Rated 1 out of 5 by from The fees are getting higher and higher A $40 fee to pay my fees with my return money? This is ridiculous. I will not be using Turbo Tax next year based on having to pay $210 this year. This is ridiculous.
Date published: 2021-03-17
Rated 3 out of 5 by from long time user I have been using turbo tax for over 10 years. However, I still find it hard to find certain things. some explanations of why a deduction is not allowed are difficult to understand.
Date published: 2021-03-17
Rated 5 out of 5 by from Great tool to do taxes they made it super easy and fast and got me the best refund available to me.
Date published: 2021-03-17
Rated 5 out of 5 by from Easy and Accurate Accurate and easy. Every year it is very reliable and helps you understand what you qualify for while doing all of the calculations and worksheets you need.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6002