TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is easy to use Easy to use and fair pricing. Recommend to everyone
Date published: 2021-03-16
Rated 4 out of 5 by from One unanswered question I agreed to the $45 protection plan; but at the end, I was charged $85. It was posted that if I filed before 3/28 I could file for $0. Why am I paying the $40?
Date published: 2021-03-16
Rated 1 out of 5 by from Online purchases are terrible. I spent 2 hours trying to download the State tax form without success. You can't buy it separately on the website, and the purchase box doesn't work, so I'm out of luck. Note they have a link to purchase and that doesn't work, either. I expected more - these are simple things that should work perfectly.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy and quick It was quick and easy to file my taxes. I went with the free version because I like money in my pocket. Next year, I may consider upgrading.
Date published: 2021-03-16
Rated 5 out of 5 by from easy awesome to follow and very helpful. I used it before about three years ago, and now I am happy to use it again.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Experience I had to contact a tax expert three times. All three times the wait wasn't horrible and the experts were great. TT cover every issue I was concerned about.
Date published: 2021-03-16
Rated 5 out of 5 by from awesome it was great. I like turbo tax it is very affective.
Date published: 2021-03-16
Rated 5 out of 5 by from easy and great every year love the ease of use, proven accuracy and dependable results
Date published: 2021-03-16
Rated 5 out of 5 by from Fast and Easy Even though I used the free method, it was super easy and fast, if I didn't understand something it explaned to me what it was and why it was happening. I filed while at work when it was busy!! I will defently be using Turbo again!!
Date published: 2021-03-16
Rated 3 out of 5 by from Very buggy this year I had lots of difficulty with items transferring from the worksheets to the 1040 form. For example, I filled out the home mortgage worksheet accurately, but it would not update in the Schedule A. The problem that creates is that the software then defaulted to the standard deduction rather than our full itemized deductions, resulting in a much higher amount due. The only workaround was to manually edit the Schedule A to the correct amount. There were similar transfer errors as well, but they were not significant.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 5993
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is easy to use Easy to use and fair pricing. Recommend to everyone
Date published: 2021-03-16
Rated 4 out of 5 by from One unanswered question I agreed to the $45 protection plan; but at the end, I was charged $85. It was posted that if I filed before 3/28 I could file for $0. Why am I paying the $40?
Date published: 2021-03-16
Rated 1 out of 5 by from Online purchases are terrible. I spent 2 hours trying to download the State tax form without success. You can't buy it separately on the website, and the purchase box doesn't work, so I'm out of luck. Note they have a link to purchase and that doesn't work, either. I expected more - these are simple things that should work perfectly.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy and quick It was quick and easy to file my taxes. I went with the free version because I like money in my pocket. Next year, I may consider upgrading.
Date published: 2021-03-16
Rated 5 out of 5 by from easy awesome to follow and very helpful. I used it before about three years ago, and now I am happy to use it again.
Date published: 2021-03-16
Rated 5 out of 5 by from Great Experience I had to contact a tax expert three times. All three times the wait wasn't horrible and the experts were great. TT cover every issue I was concerned about.
Date published: 2021-03-16
Rated 5 out of 5 by from awesome it was great. I like turbo tax it is very affective.
Date published: 2021-03-16
Rated 5 out of 5 by from easy and great every year love the ease of use, proven accuracy and dependable results
Date published: 2021-03-16
Rated 5 out of 5 by from Fast and Easy Even though I used the free method, it was super easy and fast, if I didn't understand something it explaned to me what it was and why it was happening. I filed while at work when it was busy!! I will defently be using Turbo again!!
Date published: 2021-03-16
Rated 3 out of 5 by from Very buggy this year I had lots of difficulty with items transferring from the worksheets to the 1040 form. For example, I filled out the home mortgage worksheet accurately, but it would not update in the Schedule A. The problem that creates is that the software then defaulted to the standard deduction rather than our full itemized deductions, resulting in a much higher amount due. The only workaround was to manually edit the Schedule A to the correct amount. There were similar transfer errors as well, but they were not significant.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 5993