TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Rated 5 out of 5 by
JaneMG from
Ten Years and Still Going Strong
I thought I needed to switch to another online Tax service this year because we didn't get our return from last year as stated. BUT the other tax service was not as easy to use and no help, refund was actually smaller so I went back to Turbo Tax and this year they were a great help, except for the last person I did a live chat with, Shanequa, who was no help at all. She actually disconnected before we were done without answering any of my questions. Everyone else has been great.
Date published: 2022-02-28
Rated 4 out of 5 by
Donnaharr12 from
TurboTax is Awesome and convenient
It was great I was directed on how to file and when it was rejected I was giving the opportunity to file and it was due to the fact that I didn’t get my w-2 form in time
Date published: 2022-02-28
Rated 5 out of 5 by
bbragg from
Great customer service
Had an issue with promotion credit. Aleema was more than helpful and saved me $129. Thank you!
Date published: 2022-02-28
Rated 5 out of 5 by
Happy Customer 1906 from
Easy to use! I love it!
I've been using Turbo Tax for the past 10 years. It's very easy to use and captures all of your eligible deductions.
Date published: 2022-02-28
Rated 4 out of 5 by
HanleyA from
What Happened to Turbotax?
I love filing my taxes with Turbotax! The process is so easy, especially when you file year after year with them and your information from previous years is saved to your account. I really love the little animations and illustrations that you see while filing and the words of encouragement along the way! However, what happened to TurboTax this year? No more free filing alliance and there are unexpected fees while checking out. Had to go back several times and make sure I was paying the correct amount (heads up! if you pay for the TurboTax service with money from your refund, there is an additional $39 fee when you could just pay with your credit card with no fee). Still love TurboTax and it's still the easiest way for me to file, but there was definitely a difference from the last couple years and this year. Maybe there was a change in upper management or something? But whatever happened it needs to be reversed and that's on period. Give the animators and illustrators a raise though!
Date published: 2022-02-28
Rated 5 out of 5 by
Cocoy1 from
Awesome!
It was very easy and helpful to file taxes. Simply awesome!
Date published: 2022-02-28
Rated 1 out of 5 by
null from
Purchased turbotax but was still charged later
I purchased Turbotax Deluxe for $70 after discount - Order # - TAR21A152682048. When I finished my taxes, I was charged again in the amount of $128 after discount - Order #TTWCA157073428. Please let me know if I can get a refund for one of the two purchases.
Date published: 2022-02-28
Rated 5 out of 5 by
Metalman22 from
A+turbotax
Best refund I've had in a while. Thank you turbo tax.
Date published: 2022-02-28
Rated 5 out of 5 by
SpecialK51 from
Turbo Tax is Easy
It was easy and quick. It asks all the questions and makes life simple.
Date published: 2022-02-28
Rated 5 out of 5 by
lsupike from
Turbo tax
a much faster way to file my taxes and saves me time and money
All TurboTax® Offerings Reviews - Page 5963
Date published: 2022-02-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
JaneMG from
Ten Years and Still Going Strong
I thought I needed to switch to another online Tax service this year because we didn't get our return from last year as stated. BUT the other tax service was not as easy to use and no help, refund was actually smaller so I went back to Turbo Tax and this year they were a great help, except for the last person I did a live chat with, Shanequa, who was no help at all. She actually disconnected before we were done without answering any of my questions. Everyone else has been great.
Date published: 2022-02-28
Rated 4 out of 5 by
Donnaharr12 from
TurboTax is Awesome and convenient
It was great I was directed on how to file and when it was rejected I was giving the opportunity to file and it was due to the fact that I didn’t get my w-2 form in time
Date published: 2022-02-28
Rated 5 out of 5 by
bbragg from
Great customer service
Had an issue with promotion credit. Aleema was more than helpful and saved me $129. Thank you!
Date published: 2022-02-28
Rated 5 out of 5 by
Happy Customer 1906 from
Easy to use! I love it!
I've been using Turbo Tax for the past 10 years. It's very easy to use and captures all of your eligible deductions.
Date published: 2022-02-28
Rated 4 out of 5 by
HanleyA from
What Happened to Turbotax?
I love filing my taxes with Turbotax! The process is so easy, especially when you file year after year with them and your information from previous years is saved to your account. I really love the little animations and illustrations that you see while filing and the words of encouragement along the way! However, what happened to TurboTax this year? No more free filing alliance and there are unexpected fees while checking out. Had to go back several times and make sure I was paying the correct amount (heads up! if you pay for the TurboTax service with money from your refund, there is an additional $39 fee when you could just pay with your credit card with no fee). Still love TurboTax and it's still the easiest way for me to file, but there was definitely a difference from the last couple years and this year. Maybe there was a change in upper management or something? But whatever happened it needs to be reversed and that's on period. Give the animators and illustrators a raise though!
Date published: 2022-02-28
Rated 5 out of 5 by
Cocoy1 from
Awesome!
It was very easy and helpful to file taxes. Simply awesome!
Date published: 2022-02-28
Rated 1 out of 5 by
null from
Purchased turbotax but was still charged later
I purchased Turbotax Deluxe for $70 after discount - Order # - TAR21A152682048. When I finished my taxes, I was charged again in the amount of $128 after discount - Order #TTWCA157073428. Please let me know if I can get a refund for one of the two purchases.
Date published: 2022-02-28
Rated 5 out of 5 by
Metalman22 from
A+turbotax
Best refund I've had in a while. Thank you turbo tax.
Date published: 2022-02-28
Rated 5 out of 5 by
SpecialK51 from
Turbo Tax is Easy
It was easy and quick. It asks all the questions and makes life simple.
Date published: 2022-02-28
Rated 5 out of 5 by
lsupike from
Turbo tax
a much faster way to file my taxes and saves me time and money
All TurboTax® Offerings Reviews - Page 5963
Date published: 2022-02-28