TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from It’s okay. I don’t understand how it went from getting my taxes done free to paying $340 ? And there’s a fee to pay because I CHOSE to pay with my refund .
Date published: 2022-03-01
Rated 4 out of 5 by from Good and very efficient, but expensive I find this product great, and the CPA that worked on my taxes was very competent, though - The first CPA I was paired with never replied to my emails and I had to ask for a new one - The price of TurboTax has gone up dramatically this year, next year I will shop around a bit before jumping into this right away
Date published: 2022-03-01
Rated 5 out of 5 by from Fast and easy way to file! I am a first time filer so a lot of this is new to me so the entire process was easy to understand.
Date published: 2022-03-01
Rated 4 out of 5 by from Good experience I like the fact that turbo tax asks ll kinds of questions to ensure your getting the tax breaks that's out there.
Date published: 2022-03-01
Rated 5 out of 5 by from Taubo Tax Is Guaranteed I liked several of the features on Turbo Tax. First, the auto populate feature saves me the trouble of manually putting in all the numbers and pevents me from making an error inputting data. Secondly, I like having the advice and guidance of a professional tax advisor which really helped.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax, Seemless and Responsive My tax preparation agent (Megan) was extremely professional, helpful, and courteous. She responded to all my questions in a timely manner. She explained by return in detail and understood the nuances of my employment situation (clergy). I am very pleased and appreciate the pleasant experience with TurboTax full service.
Date published: 2022-03-01
Rated 1 out of 5 by from disapointed I was so disappointed i had to pay for something i didn't want. For the past 2 years i didn't have to pay but i was forced to pay for plus.I wasn't given an option if i wanted to or not it said i had to. I'll not file with turbotax next year.
Date published: 2022-03-01
Rated 2 out of 5 by from They are out for your money They have the option to get an expert an they'll tell you is optional but once you chose that they make it almost imposible to go back to do it yourself.
Date published: 2022-03-01
Rated 4 out of 5 by from Mostly wonderful, but... They didn't let me print out my returns.....Just kept me waiting and waiting and waiting and never did print them out. I got blank pages. Yes, my printer works fine.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax Quick and Easy I love being able to do my taxes online at home. It's quick and easy and they ask all the questions so there's no way you can miss anything. I just wish it was lellslsl expensive. I only had one deduction and it put me into the Premier status, which cost more. Im on a fixed income so it was costly. Other than that, I love it. My refund is direct deposited so I don't have to get out and go to the bank or risk someone stealing my check from my mailbox.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5910
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from It’s okay. I don’t understand how it went from getting my taxes done free to paying $340 ? And there’s a fee to pay because I CHOSE to pay with my refund .
Date published: 2022-03-01
Rated 4 out of 5 by from Good and very efficient, but expensive I find this product great, and the CPA that worked on my taxes was very competent, though - The first CPA I was paired with never replied to my emails and I had to ask for a new one - The price of TurboTax has gone up dramatically this year, next year I will shop around a bit before jumping into this right away
Date published: 2022-03-01
Rated 5 out of 5 by from Fast and easy way to file! I am a first time filer so a lot of this is new to me so the entire process was easy to understand.
Date published: 2022-03-01
Rated 4 out of 5 by from Good experience I like the fact that turbo tax asks ll kinds of questions to ensure your getting the tax breaks that's out there.
Date published: 2022-03-01
Rated 5 out of 5 by from Taubo Tax Is Guaranteed I liked several of the features on Turbo Tax. First, the auto populate feature saves me the trouble of manually putting in all the numbers and pevents me from making an error inputting data. Secondly, I like having the advice and guidance of a professional tax advisor which really helped.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax, Seemless and Responsive My tax preparation agent (Megan) was extremely professional, helpful, and courteous. She responded to all my questions in a timely manner. She explained by return in detail and understood the nuances of my employment situation (clergy). I am very pleased and appreciate the pleasant experience with TurboTax full service.
Date published: 2022-03-01
Rated 1 out of 5 by from disapointed I was so disappointed i had to pay for something i didn't want. For the past 2 years i didn't have to pay but i was forced to pay for plus.I wasn't given an option if i wanted to or not it said i had to. I'll not file with turbotax next year.
Date published: 2022-03-01
Rated 2 out of 5 by from They are out for your money They have the option to get an expert an they'll tell you is optional but once you chose that they make it almost imposible to go back to do it yourself.
Date published: 2022-03-01
Rated 4 out of 5 by from Mostly wonderful, but... They didn't let me print out my returns.....Just kept me waiting and waiting and waiting and never did print them out. I got blank pages. Yes, my printer works fine.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax Quick and Easy I love being able to do my taxes online at home. It's quick and easy and they ask all the questions so there's no way you can miss anything. I just wish it was lellslsl expensive. I only had one deduction and it put me into the Premier status, which cost more. Im on a fixed income so it was costly. Other than that, I love it. My refund is direct deposited so I don't have to get out and go to the bank or risk someone stealing my check from my mailbox.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5910