TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Search bar BROKEN in TurboTax and Broken Process Turbo Tax usually works great for me, but this year I was very unimpressed by how essential features were broken or buggy and did not function. For example, in order to e-file the link to click to go pay the extra e-file fee was BROKEN and the hand-off link back and forth to go and pay and come back to file was BROKEN. I had to pay the delux audit protection fee for no good reason simply to get around this broken functionality. In addition the Search button/bar is also BROKEN and if I click on an empty box appears in which nothing can be typed and it is not actually possible to search. Horrible.
Date published: 2021-03-24
Rated 5 out of 5 by from excellent support team I had gotten stuck on one of my forms and the Turbotax rep called and solved it promptly
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT!! Use them every year! So easy to use. When I don't understand something I can utilize their help section.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is AWESOME! Every year I count on Turbo Tax to walk me through my taxes and it is well worth it!
Date published: 2021-03-24
Rated 5 out of 5 by from very good I use Turbo Tax every year, which makes it easier for me
Date published: 2021-03-24
Rated 4 out of 5 by from TurboTax is so simple for seniors Questions are very easy to understand and additional info is provided to help you out.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT Great service and product to use for filing my taxes!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is a Breeze to use Love everything about Turbo tax. Very easy to use, with step by step instructions
Date published: 2021-03-24
Rated 1 out of 5 by from I always have to pay even when it says it's free I always have to pay even when it says it's free so I don't like TurboTax much but I always use it cuz it's fast
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax my saviour! The live expert Joseph was amazing - great personality and knowledgeable:-)
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5434
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Search bar BROKEN in TurboTax and Broken Process Turbo Tax usually works great for me, but this year I was very unimpressed by how essential features were broken or buggy and did not function. For example, in order to e-file the link to click to go pay the extra e-file fee was BROKEN and the hand-off link back and forth to go and pay and come back to file was BROKEN. I had to pay the delux audit protection fee for no good reason simply to get around this broken functionality. In addition the Search button/bar is also BROKEN and if I click on an empty box appears in which nothing can be typed and it is not actually possible to search. Horrible.
Date published: 2021-03-24
Rated 5 out of 5 by from excellent support team I had gotten stuck on one of my forms and the Turbotax rep called and solved it promptly
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT!! Use them every year! So easy to use. When I don't understand something I can utilize their help section.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is AWESOME! Every year I count on Turbo Tax to walk me through my taxes and it is well worth it!
Date published: 2021-03-24
Rated 5 out of 5 by from very good I use Turbo Tax every year, which makes it easier for me
Date published: 2021-03-24
Rated 4 out of 5 by from TurboTax is so simple for seniors Questions are very easy to understand and additional info is provided to help you out.
Date published: 2021-03-24
Rated 5 out of 5 by from GREAT Great service and product to use for filing my taxes!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is a Breeze to use Love everything about Turbo tax. Very easy to use, with step by step instructions
Date published: 2021-03-24
Rated 1 out of 5 by from I always have to pay even when it says it's free I always have to pay even when it says it's free so I don't like TurboTax much but I always use it cuz it's fast
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax my saviour! The live expert Joseph was amazing - great personality and knowledgeable:-)
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5434