TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Overcharged! Once again, I'm being audited even though there is no reason for it. The TurboTax expert didn't follow my directions and caused the IRS to do another follow up. Being charged $440 for a service that is causing more headache is useless. I will not be using this service again.
Date published: 2021-03-24
Rated 5 out of 5 by from Easy as pie the format of this software is easy to use, doesm't leave room for mistakes. i went for the $45 fee because it gives peace of mind. For eveything ele=se it was such an easy process that it doesn't leave room for error. with the question id did have i called in the agent helped me and that was that. She stayed on the phone with me until i was confident that all issues which was only 1 question was resolved. Great agent her name is Susie. I work in customer service and I know how calls are to be addressed and handle and she did excellent!!!!!!!!!!!
Date published: 2021-03-24
Rated 5 out of 5 by from Wow I got a refund Robin my tax guy is a miracle worker. He did awesome
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax My agent was awesome very fast and knowledgeable I would recommend turbo tax to everyone that just wants to get it done from the luxury of their home. Thank you Turbo Ta!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax and Robert were amazing Wonderful and fast experience. Robert was amazing and knowledgeable. Great experience, plan to do it next year again for my small business.
Date published: 2021-03-24
Rated 5 out of 5 by from awesome so easy to use super great format for those that find electronics challenging
Date published: 2021-03-24
Rated 5 out of 5 by from New to Turbo Tax I chose to use a Turbo tax expert to prepare my taxes, and it was the best decision I made. My live expert (Stacey) was very helpful, easy to talk to, and answered my questions very quickly and with professionalism.
Date published: 2021-03-24
Rated 1 out of 5 by from Full service major disappointment Essentially useless and a waste of my money. I am a resident physician so I have very limited time and understanding of some of the nuances of this process. It was easy enough to do on my own taxes on TurboTax the past 2 years just by simple following instructions and clicking, but this year I had some cryptocurrency and stock market spending that I wasn't certain about and didn't have time to look up, so I paid for full service. Ended up that my assigned person took days at a time to respond until I called him out, and also had no idea what to do with my crypto documents or questions about crypto. I ended up having to look it up myself and ended up spending much more time filing the taxes than had I just did it alone in the first place. Not close to worth the 200+ dollars.
Date published: 2021-03-24
Rated 3 out of 5 by from TurboTax Live The agent was nice, knowledgeable and helpful. I've used TurboTax every year for years but I would do the taxes myself. This year was my first time using TurboTax Live, since I started a small business. It took a bit longer than I expected due to the review team being backed up. And the price was way more than I anticipated. So, will I use TurboTax again? Sure, if I file myself. TurboTax Live, probably not, mostly due to the cost. The wait was tolerable, the cost was excessive in my opinion. Other than that, the rest of the experience was great.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is great This is the first time I have used Turbo Tax and I was a little hesitant, but I am glad I used them. They did a wonderful job.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5411
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Overcharged! Once again, I'm being audited even though there is no reason for it. The TurboTax expert didn't follow my directions and caused the IRS to do another follow up. Being charged $440 for a service that is causing more headache is useless. I will not be using this service again.
Date published: 2021-03-24
Rated 5 out of 5 by from Easy as pie the format of this software is easy to use, doesm't leave room for mistakes. i went for the $45 fee because it gives peace of mind. For eveything ele=se it was such an easy process that it doesn't leave room for error. with the question id did have i called in the agent helped me and that was that. She stayed on the phone with me until i was confident that all issues which was only 1 question was resolved. Great agent her name is Susie. I work in customer service and I know how calls are to be addressed and handle and she did excellent!!!!!!!!!!!
Date published: 2021-03-24
Rated 5 out of 5 by from Wow I got a refund Robin my tax guy is a miracle worker. He did awesome
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax My agent was awesome very fast and knowledgeable I would recommend turbo tax to everyone that just wants to get it done from the luxury of their home. Thank you Turbo Ta!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax and Robert were amazing Wonderful and fast experience. Robert was amazing and knowledgeable. Great experience, plan to do it next year again for my small business.
Date published: 2021-03-24
Rated 5 out of 5 by from awesome so easy to use super great format for those that find electronics challenging
Date published: 2021-03-24
Rated 5 out of 5 by from New to Turbo Tax I chose to use a Turbo tax expert to prepare my taxes, and it was the best decision I made. My live expert (Stacey) was very helpful, easy to talk to, and answered my questions very quickly and with professionalism.
Date published: 2021-03-24
Rated 1 out of 5 by from Full service major disappointment Essentially useless and a waste of my money. I am a resident physician so I have very limited time and understanding of some of the nuances of this process. It was easy enough to do on my own taxes on TurboTax the past 2 years just by simple following instructions and clicking, but this year I had some cryptocurrency and stock market spending that I wasn't certain about and didn't have time to look up, so I paid for full service. Ended up that my assigned person took days at a time to respond until I called him out, and also had no idea what to do with my crypto documents or questions about crypto. I ended up having to look it up myself and ended up spending much more time filing the taxes than had I just did it alone in the first place. Not close to worth the 200+ dollars.
Date published: 2021-03-24
Rated 3 out of 5 by from TurboTax Live The agent was nice, knowledgeable and helpful. I've used TurboTax every year for years but I would do the taxes myself. This year was my first time using TurboTax Live, since I started a small business. It took a bit longer than I expected due to the review team being backed up. And the price was way more than I anticipated. So, will I use TurboTax again? Sure, if I file myself. TurboTax Live, probably not, mostly due to the cost. The wait was tolerable, the cost was excessive in my opinion. Other than that, the rest of the experience was great.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is great This is the first time I have used Turbo Tax and I was a little hesitant, but I am glad I used them. They did a wonderful job.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5411