TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Mr. Sean Savage Quick and Precise. Easy to understand. Very happy with the software.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is great It was easy to understand its was simple to understand
Date published: 2021-05-01
Rated 3 out of 5 by from Great Great experience thank you. I will use them again next year and the year after they were fantastic thank you.
Date published: 2021-05-01
Rated 4 out of 5 by from TurboTax still best but with challenges Does a good job once one figures out how to do anything complicated because when the basics aren't clear, the help is almost useless because it didn't fit what was on my screen. The 10,000 monkeys approach eventually usually worked, but I could never figure out why the returns would not print out on one of my printers.
Date published: 2021-05-01
Rated 5 out of 5 by from Easy Yes I was scared to do it by myself. It was easy and relatively straightforward. I wish I still didn't have doubts, but I had doubts when I had it done professionally, too.
Date published: 2021-05-01
Rated 5 out of 5 by from Live chat fee removal Luella helped me and she was great. Very helpful and patient
Date published: 2021-05-01
Rated 5 out of 5 by from Miria Is Excellent ! I run a new LLC that is pass-through tax wise. This is the first year in operation, so a lot of this was new to me. Miria helped explain all my deep-dive questions and simple questions with sound advice, regardless of how silly my question may have been. She greatly impressed me.
Date published: 2021-05-01
Rated 2 out of 5 by from This year more difficult to use. Very unforgiving. Poor explanations and prevented me from making correcting the real problems.
Date published: 2021-05-01
Rated 4 out of 5 by from Good Good experience with the online expert. Kenneth was very helpful.
Date published: 2021-05-01
Rated 3 out of 5 by from Good Tax prep, with problems Helped me work through my taxes, but gave me fits in two areas. Because of a down turn in private business I had very little expenses, but the software carried over miscellaneous expenses from the previous year and wanted me to enter new amounts for the previous entries during the error fix phase. Also, although on Medicare, it wanted form 1095-A for health care coverage for the year. It took me forever to find that I didn't need it and had me looking all over for the darned form. Neither of these problems were helpful and added significant stress to the process.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 5286
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Mr. Sean Savage Quick and Precise. Easy to understand. Very happy with the software.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is great It was easy to understand its was simple to understand
Date published: 2021-05-01
Rated 3 out of 5 by from Great Great experience thank you. I will use them again next year and the year after they were fantastic thank you.
Date published: 2021-05-01
Rated 4 out of 5 by from TurboTax still best but with challenges Does a good job once one figures out how to do anything complicated because when the basics aren't clear, the help is almost useless because it didn't fit what was on my screen. The 10,000 monkeys approach eventually usually worked, but I could never figure out why the returns would not print out on one of my printers.
Date published: 2021-05-01
Rated 5 out of 5 by from Easy Yes I was scared to do it by myself. It was easy and relatively straightforward. I wish I still didn't have doubts, but I had doubts when I had it done professionally, too.
Date published: 2021-05-01
Rated 5 out of 5 by from Live chat fee removal Luella helped me and she was great. Very helpful and patient
Date published: 2021-05-01
Rated 5 out of 5 by from Miria Is Excellent ! I run a new LLC that is pass-through tax wise. This is the first year in operation, so a lot of this was new to me. Miria helped explain all my deep-dive questions and simple questions with sound advice, regardless of how silly my question may have been. She greatly impressed me.
Date published: 2021-05-01
Rated 2 out of 5 by from This year more difficult to use. Very unforgiving. Poor explanations and prevented me from making correcting the real problems.
Date published: 2021-05-01
Rated 4 out of 5 by from Good Good experience with the online expert. Kenneth was very helpful.
Date published: 2021-05-01
Rated 3 out of 5 by from Good Tax prep, with problems Helped me work through my taxes, but gave me fits in two areas. Because of a down turn in private business I had very little expenses, but the software carried over miscellaneous expenses from the previous year and wanted me to enter new amounts for the previous entries during the error fix phase. Also, although on Medicare, it wanted form 1095-A for health care coverage for the year. It took me forever to find that I didn't need it and had me looking all over for the darned form. Neither of these problems were helpful and added significant stress to the process.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 5286