TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from The Experts are the Helpful Part, Not the Software I used TurboTax Live Free Edition for Simple Returns. The process to get started was very straightforward and simple. I had only one hiccup along the way before I spoke with the experts. My main concern was the documentation uploads. My profile kept saying that my preparer needed more information from me, but all of my paperwork was in review, and wasn't complete until the day I checked out. Two documents were still in review although they were complete. I was satisfied however because it did not stop me from checking out. Another issue occured when I was checking out. My address was incorrect, and the instructions were to go to my account and edit it, then come back to file. Once I did this, my address was still incorrect although it said that my state return would be mailed to my address on my return (updated address). For these reasons I give it an average rating.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax made filing taxes easy This was the first year I had Turbo Tax prepare and file my Federal and NY State taxes. It was definitely worth. No one hates paying taxes more than me, but Turbo Tax took the pain out of the paperwork.
Date published: 2022-03-14
Rated 2 out of 5 by from Forced to upgrade I used to LOVE TurboTax because I could file for free. This year I was forced to upgrade to Deluxe because I qualified for the child tax credit. I don't think ONE credit should force me to have to pay over $100 to file my taxes.
Date published: 2022-03-14
Rated 5 out of 5 by from Couldn’t be happier My expert was extremely friendly and knowledgeable. She made me feel comfortable. I have the upmost confidence that my taxes were done properly.
Date published: 2022-03-14
Rated 1 out of 5 by from They lobby congress to keep taxes complicated TurboTax lobbies the government to keep our tax system complicated so that we need their product.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo tax makes it easy Turbo helps every step of the way and makes filing your own taxes so easy if there is any problems the walk you threw fixing it
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is so easy! I love that it tells me exactly what to do and how to do it. I don't love that they charged me almost $150 for the most simple of taxes.
Date published: 2022-03-14
Rated 5 out of 5 by from Awsome Easy to use. Friendly step by step. Recommended for everyone
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax is lit Thanks to Sam I got all my questions answered quickly with manners
Date published: 2022-03-14
Rated 5 out of 5 by from Great product Simple to use and very helpful. Had no issues with finding all the information I needed.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4888
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from The Experts are the Helpful Part, Not the Software I used TurboTax Live Free Edition for Simple Returns. The process to get started was very straightforward and simple. I had only one hiccup along the way before I spoke with the experts. My main concern was the documentation uploads. My profile kept saying that my preparer needed more information from me, but all of my paperwork was in review, and wasn't complete until the day I checked out. Two documents were still in review although they were complete. I was satisfied however because it did not stop me from checking out. Another issue occured when I was checking out. My address was incorrect, and the instructions were to go to my account and edit it, then come back to file. Once I did this, my address was still incorrect although it said that my state return would be mailed to my address on my return (updated address). For these reasons I give it an average rating.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax made filing taxes easy This was the first year I had Turbo Tax prepare and file my Federal and NY State taxes. It was definitely worth. No one hates paying taxes more than me, but Turbo Tax took the pain out of the paperwork.
Date published: 2022-03-14
Rated 2 out of 5 by from Forced to upgrade I used to LOVE TurboTax because I could file for free. This year I was forced to upgrade to Deluxe because I qualified for the child tax credit. I don't think ONE credit should force me to have to pay over $100 to file my taxes.
Date published: 2022-03-14
Rated 5 out of 5 by from Couldn’t be happier My expert was extremely friendly and knowledgeable. She made me feel comfortable. I have the upmost confidence that my taxes were done properly.
Date published: 2022-03-14
Rated 1 out of 5 by from They lobby congress to keep taxes complicated TurboTax lobbies the government to keep our tax system complicated so that we need their product.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo tax makes it easy Turbo helps every step of the way and makes filing your own taxes so easy if there is any problems the walk you threw fixing it
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is so easy! I love that it tells me exactly what to do and how to do it. I don't love that they charged me almost $150 for the most simple of taxes.
Date published: 2022-03-14
Rated 5 out of 5 by from Awsome Easy to use. Friendly step by step. Recommended for everyone
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax is lit Thanks to Sam I got all my questions answered quickly with manners
Date published: 2022-03-14
Rated 5 out of 5 by from Great product Simple to use and very helpful. Had no issues with finding all the information I needed.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4888