TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from good job easy to navigate and understand as a self empoloyed filer
Date published: 2023-04-06
Rated 5 out of 5 by from Awesome Problem with adjusted gross income. Sent correct one but keeps rejecting it.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax Review TurboTax helped my a lot. My tax expert Eric has been a big help in getting my maximum refund.
Date published: 2023-04-06
Rated 4 out of 5 by from Random Software Issues with State Filing Initial attempt to download State Software failed due to UNKNOWN PUBLISHER issue. Contacted Intuit and they advised me to buy another copy of Turbotax and try to return the copy that I had. Left the software for a while and then tried again. Turbotax needed an update. Then no issues with State Tax software download. Tried to eFile the State Tax Return and was directed to the Turbotax external site via browser. Browser had issues collecting my credit card information so I was informed via popup window that I had to try again later. Waited for about half an hour or so and was able to pay for the State eFile. Finally, after a week's worth of struggling with the software, I am done with my taxes.
Date published: 2023-04-06
Rated 1 out of 5 by from IRS to the Rescue You charged me for every little thing you possibly could. I hope the IRS free filing tool runs TurboTax into the ground.
Date published: 2023-04-06
Rated 1 out of 5 by from overpriced and overrated when documents have blank boxes, the company will not allow me to leave blank. i pay $120 to get told I owe more money.
Date published: 2023-04-06
Rated 5 out of 5 by from Simple and fast! Very user friendly, will continue to use in the future!
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax!!! Turbo tax as usual delivered with a bow like a boss!
Date published: 2023-04-06
Rated 4 out of 5 by from Every year, it's ALMOST great My annual experience is always the same. It goes mostly smooth, but I always have trouble finding something I used the previous year. It's there, but it's not intuitive like much of the rest of the experience is. Nothing specific to note, but it's always something. The most maddening, frustrating part is how utterly useless the help window is. I don't think, in the 12+ years I've been using Turbo Tax online, that I have EVER gotten an answer I needed there. You know where I get my answers? From a Google search which invariably takes me to the Turbo Tax community where the users have figured out what things that are poorly explained mean and in particular, what the glitches are and how get over on them. It makes no sense, but it is solid fact of my experience.
Date published: 2023-04-06
Rated 5 out of 5 by from Super Easy for a first timer This was my first time filing my own taxes, and I was hesitant because of my side business and write offs but it was super easy and everything that I didn't understand I was easily able to understand and grasp for the future times of doing my taxes
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4504
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from good job easy to navigate and understand as a self empoloyed filer
Date published: 2023-04-06
Rated 5 out of 5 by from Awesome Problem with adjusted gross income. Sent correct one but keeps rejecting it.
Date published: 2023-04-06
Rated 5 out of 5 by from TurboTax Review TurboTax helped my a lot. My tax expert Eric has been a big help in getting my maximum refund.
Date published: 2023-04-06
Rated 4 out of 5 by from Random Software Issues with State Filing Initial attempt to download State Software failed due to UNKNOWN PUBLISHER issue. Contacted Intuit and they advised me to buy another copy of Turbotax and try to return the copy that I had. Left the software for a while and then tried again. Turbotax needed an update. Then no issues with State Tax software download. Tried to eFile the State Tax Return and was directed to the Turbotax external site via browser. Browser had issues collecting my credit card information so I was informed via popup window that I had to try again later. Waited for about half an hour or so and was able to pay for the State eFile. Finally, after a week's worth of struggling with the software, I am done with my taxes.
Date published: 2023-04-06
Rated 1 out of 5 by from IRS to the Rescue You charged me for every little thing you possibly could. I hope the IRS free filing tool runs TurboTax into the ground.
Date published: 2023-04-06
Rated 1 out of 5 by from overpriced and overrated when documents have blank boxes, the company will not allow me to leave blank. i pay $120 to get told I owe more money.
Date published: 2023-04-06
Rated 5 out of 5 by from Simple and fast! Very user friendly, will continue to use in the future!
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax!!! Turbo tax as usual delivered with a bow like a boss!
Date published: 2023-04-06
Rated 4 out of 5 by from Every year, it's ALMOST great My annual experience is always the same. It goes mostly smooth, but I always have trouble finding something I used the previous year. It's there, but it's not intuitive like much of the rest of the experience is. Nothing specific to note, but it's always something. The most maddening, frustrating part is how utterly useless the help window is. I don't think, in the 12+ years I've been using Turbo Tax online, that I have EVER gotten an answer I needed there. You know where I get my answers? From a Google search which invariably takes me to the Turbo Tax community where the users have figured out what things that are poorly explained mean and in particular, what the glitches are and how get over on them. It makes no sense, but it is solid fact of my experience.
Date published: 2023-04-06
Rated 5 out of 5 by from Super Easy for a first timer This was my first time filing my own taxes, and I was hesitant because of my side business and write offs but it was super easy and everything that I didn't understand I was easily able to understand and grasp for the future times of doing my taxes
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4504