TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax does not handle minister tax exemptions Turbo tax does not handle tax exempt pensions which are offset by housing expenses. They don't put a box 13 when they generate the 1099-R. Calling Turbo tax help was not useful-they said to use the online version or get Windows 11 even though the download version I bought is supposed to cover everything.
Date published: 2022-03-19
Rated 5 out of 5 by from Only way to go HAVE ALWAYS USEDTURBO TAX BUT WENT WITH JACKSON HEWITT ONE YEAR AND THEY MISFILED AND MISMANAGED OUR TAX RETURN SO BAD IT WAS 2 YEARS STRAIGHTENING OUT
Date published: 2022-03-19
Rated 5 out of 5 by from excellent Talked to reprehensive who help me correct my filing. Very help full
Date published: 2022-03-19
Rated 5 out of 5 by from GOOD STUFF VERY EASY TO USE, PLAIN AND SIMPLE. VERY WELL DONE
Date published: 2022-03-19
Rated 4 out of 5 by from TurboTax is great with one exception I have used TurboTax for many years and am very pleased with it. However, I do have one complaint. I have received a 1099-Q for the last few years, and I have entered the information on it into TurboTax. There is no place in TurboTax for me to indicate that the moneys received on the 1099-Q were for qualified educational expenses, i.e., tuition and housing. I should not pay taxes on those moneys, but there are no TurboTax instructions or boxes to check that would tell me that.
Date published: 2022-03-19
Rated 5 out of 5 by from my Turbo Very easy to use! It was straightforward and I liked the idea of having live help if I had needed it.
Date published: 2022-03-19
Rated 5 out of 5 by from GOOD PROGRAM CARE FREE ENTRIES ERROR FREE WILL UTILIZE NEXT YEAR AGAIN
Date published: 2022-03-19
Rated 5 out of 5 by from Satisfied First timer I had several intersections with your associates either by text or voice and found them to be very knowledgeable in their field. They were able to resolve my issues with a 1099-R and help me navigate through important forms.
Date published: 2022-03-19
Rated 5 out of 5 by from Loved the free TurboTax Full Service! This was my first year ever filing taxes, and TurboTax made it as easy as possible! I sent over my documents, asked Amber questions if I had any, and the process was done in just a few short days. Cannot recommend this service enough!
Date published: 2022-03-19
Rated 5 out of 5 by from I use every year. It's great and simple I'm never disappointed with the program. Very easy and guides you through every step. Filing with TurboTax is the best
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4502
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax does not handle minister tax exemptions Turbo tax does not handle tax exempt pensions which are offset by housing expenses. They don't put a box 13 when they generate the 1099-R. Calling Turbo tax help was not useful-they said to use the online version or get Windows 11 even though the download version I bought is supposed to cover everything.
Date published: 2022-03-19
Rated 5 out of 5 by from Only way to go HAVE ALWAYS USEDTURBO TAX BUT WENT WITH JACKSON HEWITT ONE YEAR AND THEY MISFILED AND MISMANAGED OUR TAX RETURN SO BAD IT WAS 2 YEARS STRAIGHTENING OUT
Date published: 2022-03-19
Rated 5 out of 5 by from excellent Talked to reprehensive who help me correct my filing. Very help full
Date published: 2022-03-19
Rated 5 out of 5 by from GOOD STUFF VERY EASY TO USE, PLAIN AND SIMPLE. VERY WELL DONE
Date published: 2022-03-19
Rated 4 out of 5 by from TurboTax is great with one exception I have used TurboTax for many years and am very pleased with it. However, I do have one complaint. I have received a 1099-Q for the last few years, and I have entered the information on it into TurboTax. There is no place in TurboTax for me to indicate that the moneys received on the 1099-Q were for qualified educational expenses, i.e., tuition and housing. I should not pay taxes on those moneys, but there are no TurboTax instructions or boxes to check that would tell me that.
Date published: 2022-03-19
Rated 5 out of 5 by from my Turbo Very easy to use! It was straightforward and I liked the idea of having live help if I had needed it.
Date published: 2022-03-19
Rated 5 out of 5 by from GOOD PROGRAM CARE FREE ENTRIES ERROR FREE WILL UTILIZE NEXT YEAR AGAIN
Date published: 2022-03-19
Rated 5 out of 5 by from Satisfied First timer I had several intersections with your associates either by text or voice and found them to be very knowledgeable in their field. They were able to resolve my issues with a 1099-R and help me navigate through important forms.
Date published: 2022-03-19
Rated 5 out of 5 by from Loved the free TurboTax Full Service! This was my first year ever filing taxes, and TurboTax made it as easy as possible! I sent over my documents, asked Amber questions if I had any, and the process was done in just a few short days. Cannot recommend this service enough!
Date published: 2022-03-19
Rated 5 out of 5 by from I use every year. It's great and simple I'm never disappointed with the program. Very easy and guides you through every step. Filing with TurboTax is the best
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4502