TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Is AWESOMELY SUPER So easy to follow and fill out. It was also fun and educational.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to do This is my first time with Turbo Tax. It was easy to use and helped me along the way.
Date published: 2021-02-23
Rated 3 out of 5 by from DO NOT BOTHER WITH CHAT SESSIONS, ALL BOILER PLATE I finally got to talk with a real person a lady named Terri in Virginia. She was wonderful, guided me through the majority of the process, said my Fee for filing was $0.00. Then as I wrapped up the process, I had to pay $90.00 to complete !!
Date published: 2021-02-23
Rated 5 out of 5 by from Ease of Use As usual, please with ease of using TurboTax. I have used it for many years now!
Date published: 2021-02-23
Rated 3 out of 5 by from I had a terrible time this year I had a terrible time this year as the bottom of some pages were below the bottom of the screen and I could not scroll up or down to get at the "continue button". I had to exit the program, reenter and redo some parts.Very Annoying
Date published: 2021-02-23
Rated 3 out of 5 by from PROGAMMING ISSUES RMD AND CHARITABLE CONTRIBUTIONS (WITH STANDARD DEDUCTION) CAUSED INFINITE LOOPS THAT TOOK YOUR EXPERTS AND AGENTS 1 HR 40 MIN TO FIX.
Date published: 2021-02-23
Rated 1 out of 5 by from Absolutely a rip off, not free This site is not free. 116 dollars just to file and if i wanted to just pay it with some of my refund they take another 40 for processing. Wow. Most definently probally not going to be doing my taxes witb turbo tax next year. Never had a problem in the past but herd of other people with this kind of issue. So time to change.
Date published: 2021-02-23
Rated 2 out of 5 by from not supper happy with the live feature when using the live feature that i paid for it took a long time for people to respond when the chat had started.
Date published: 2021-02-23
Rated 1 out of 5 by from Beware the fees I am disappointed in how confusing they make the payment options. I was signing up with a $30 promotion that was not applied at checkout. Once the payment has been authorized there is no going back. They do not tell you how much you are paying until the payment has been authorized. Very disappointing.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax has been my "GO-TO" for 10 years It's easy. TurboTax keeps the past on record, I simply input the present, and I am done!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 4225
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Is AWESOMELY SUPER So easy to follow and fill out. It was also fun and educational.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to do This is my first time with Turbo Tax. It was easy to use and helped me along the way.
Date published: 2021-02-23
Rated 3 out of 5 by from DO NOT BOTHER WITH CHAT SESSIONS, ALL BOILER PLATE I finally got to talk with a real person a lady named Terri in Virginia. She was wonderful, guided me through the majority of the process, said my Fee for filing was $0.00. Then as I wrapped up the process, I had to pay $90.00 to complete !!
Date published: 2021-02-23
Rated 5 out of 5 by from Ease of Use As usual, please with ease of using TurboTax. I have used it for many years now!
Date published: 2021-02-23
Rated 3 out of 5 by from I had a terrible time this year I had a terrible time this year as the bottom of some pages were below the bottom of the screen and I could not scroll up or down to get at the "continue button". I had to exit the program, reenter and redo some parts.Very Annoying
Date published: 2021-02-23
Rated 3 out of 5 by from PROGAMMING ISSUES RMD AND CHARITABLE CONTRIBUTIONS (WITH STANDARD DEDUCTION) CAUSED INFINITE LOOPS THAT TOOK YOUR EXPERTS AND AGENTS 1 HR 40 MIN TO FIX.
Date published: 2021-02-23
Rated 1 out of 5 by from Absolutely a rip off, not free This site is not free. 116 dollars just to file and if i wanted to just pay it with some of my refund they take another 40 for processing. Wow. Most definently probally not going to be doing my taxes witb turbo tax next year. Never had a problem in the past but herd of other people with this kind of issue. So time to change.
Date published: 2021-02-23
Rated 2 out of 5 by from not supper happy with the live feature when using the live feature that i paid for it took a long time for people to respond when the chat had started.
Date published: 2021-02-23
Rated 1 out of 5 by from Beware the fees I am disappointed in how confusing they make the payment options. I was signing up with a $30 promotion that was not applied at checkout. Once the payment has been authorized there is no going back. They do not tell you how much you are paying until the payment has been authorized. Very disappointing.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax has been my "GO-TO" for 10 years It's easy. TurboTax keeps the past on record, I simply input the present, and I am done!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 4225