TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Thank You Turbo Tax! You're the best! Its like having your own personal accountant right there by your side. I have been using Turbo Tax for years.
Date published: 2022-10-17
Rated 1 out of 5 by from Turbotax is awful--very unfriendly We are handicapped senior citizens with major health issues. We completed our taxes this weekend and need to efile--only to be told by Turbotax that we cannot do that--we do not have the means to print and file--it is after 6 p.m. on Monday and we are in dire straits. We are VERY disappointed with your system and lack of information in advance.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax Premier was Awesome The TurboTax Premier Software was very streamlined and made filing the 2021 Taxes a breeze.
Date published: 2022-10-17
Rated 5 out of 5 by from Very easy to use Common language is used to help navigate the correct options.
Date published: 2022-10-17
Rated 4 out of 5 by from Almost perfect I have used Turbo Tax for over 10 years. Love it. However, this year I noticed a problem because of form 7203 the US just added. Had to look for it and then Turbo only printed one of the two that I had.
Date published: 2022-10-17
Rated 5 out of 5 by from How were taxes done before Turbo Tax Taxes are the most nerve racking thing every. Thank goodness for the jTurbo Tax Team. Your people are the best!
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax is great! I have used TurboTax for a long time. I filed an extension and my completed return for 2021 this year. TurboTax does a great job of guiding my through the various questions that need to be answered. If I don't understand, or I need an explanation, it will give me more information. The program is very thorough.
Date published: 2022-10-17
Rated 5 out of 5 by from Great Experience! Great experience. Very knowledgeable staff - also very pleasant to speak with.
Date published: 2022-10-17
Rated 1 out of 5 by from Turbo Tax charging for State e-Filing I have already paid an arm and a leg for Turbo Tax CD, which says free e-Filing for Federal and one state. At the end it charged me $25 for the state eFile. My 1040 is very simple. What a rifp-off for not being up front about the state eFile charges.
Date published: 2022-10-17
Rated 4 out of 5 by from Very good service. Intuitive product. I suppose I should have purchased the Self Employment version, as I did have some questions in that area of interest. Still, I expected that while the Self Employment version would simplify the process -I thought I could manually get through the process by asking specific Self-Employment questions. No so. Confirmed by online feedback. That said, I still love the product.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 4210
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank You Turbo Tax! You're the best! Its like having your own personal accountant right there by your side. I have been using Turbo Tax for years.
Date published: 2022-10-17
Rated 1 out of 5 by from Turbotax is awful--very unfriendly We are handicapped senior citizens with major health issues. We completed our taxes this weekend and need to efile--only to be told by Turbotax that we cannot do that--we do not have the means to print and file--it is after 6 p.m. on Monday and we are in dire straits. We are VERY disappointed with your system and lack of information in advance.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax Premier was Awesome The TurboTax Premier Software was very streamlined and made filing the 2021 Taxes a breeze.
Date published: 2022-10-17
Rated 5 out of 5 by from Very easy to use Common language is used to help navigate the correct options.
Date published: 2022-10-17
Rated 4 out of 5 by from Almost perfect I have used Turbo Tax for over 10 years. Love it. However, this year I noticed a problem because of form 7203 the US just added. Had to look for it and then Turbo only printed one of the two that I had.
Date published: 2022-10-17
Rated 5 out of 5 by from How were taxes done before Turbo Tax Taxes are the most nerve racking thing every. Thank goodness for the jTurbo Tax Team. Your people are the best!
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax is great! I have used TurboTax for a long time. I filed an extension and my completed return for 2021 this year. TurboTax does a great job of guiding my through the various questions that need to be answered. If I don't understand, or I need an explanation, it will give me more information. The program is very thorough.
Date published: 2022-10-17
Rated 5 out of 5 by from Great Experience! Great experience. Very knowledgeable staff - also very pleasant to speak with.
Date published: 2022-10-17
Rated 1 out of 5 by from Turbo Tax charging for State e-Filing I have already paid an arm and a leg for Turbo Tax CD, which says free e-Filing for Federal and one state. At the end it charged me $25 for the state eFile. My 1040 is very simple. What a rifp-off for not being up front about the state eFile charges.
Date published: 2022-10-17
Rated 4 out of 5 by from Very good service. Intuitive product. I suppose I should have purchased the Self Employment version, as I did have some questions in that area of interest. Still, I expected that while the Self Employment version would simplify the process -I thought I could manually get through the process by asking specific Self-Employment questions. No so. Confirmed by online feedback. That said, I still love the product.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 4210