TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from So, so easy with Turbo Tax The step by step process with Turbo Tax makes it so, so easy.
Date published: 2022-03-26
Rated 5 out of 5 by from Lesson learned I was with Turbo tax for some years. I had just wanted to switch, BIGGEST Mistake. This year I went back and had an issue and it was fixed so quickly. I’m not going to depart from turbo tax again. Outstanding representatives and just overall service.
Date published: 2022-03-26
Rated 5 out of 5 by from TURBOTAX IS AN AWESOME! IT WAS SO EASY TO USE AND READ - I CAN DO IT MYSELF WITHOUT PAYING TAX FILING CLERK
Date published: 2022-03-26
Rated 3 out of 5 by from Disappointed this year Disappointed this year! Paid for the advanced/premium for assistance and the person wasn't" qualified" and could not assist after going through my forms. The other option said too busy check tomorrow. I called the next day for downgrading my package and the link was of no help. I have used Turbo Tax for years and the system has never disappointed.
Date published: 2022-03-26
Rated 5 out of 5 by from turbo! turbo tax is an excellent product! very helpful. thanks!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is very recommended Its easy to use I did my own taxes with a little help here and there but got them done but overall they don't charge as much as the others.
Date published: 2022-03-26
Rated 5 out of 5 by from Excellent customer above and beyond The customer service rep that was assigned to me first was beyond amazing helped me through every step and was extremely thorough answered every question precisely and in easy terms for me to understand. The tax expert the was assigned to me was extremely fast in dealing with my taxes even in the busiest of tax season and was very helpful.
Date published: 2022-03-26
Rated 3 out of 5 by from TurboTax isn't as easy to use as in past years I have used TurboTax for years but this year's edition was totally confusing. I got so frustrated trying to decide exactly where to place some expenses.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo tax is awesome! Christine helped me. She is the best!!!!!!!!!!!!!!!!!
Date published: 2022-03-26
Rated 5 out of 5 by from TURBO TAX is Great! It helps answer my questions and guides me to file my tax returns.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3992
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So, so easy with Turbo Tax The step by step process with Turbo Tax makes it so, so easy.
Date published: 2022-03-26
Rated 5 out of 5 by from Lesson learned I was with Turbo tax for some years. I had just wanted to switch, BIGGEST Mistake. This year I went back and had an issue and it was fixed so quickly. I’m not going to depart from turbo tax again. Outstanding representatives and just overall service.
Date published: 2022-03-26
Rated 5 out of 5 by from TURBOTAX IS AN AWESOME! IT WAS SO EASY TO USE AND READ - I CAN DO IT MYSELF WITHOUT PAYING TAX FILING CLERK
Date published: 2022-03-26
Rated 3 out of 5 by from Disappointed this year Disappointed this year! Paid for the advanced/premium for assistance and the person wasn't" qualified" and could not assist after going through my forms. The other option said too busy check tomorrow. I called the next day for downgrading my package and the link was of no help. I have used Turbo Tax for years and the system has never disappointed.
Date published: 2022-03-26
Rated 5 out of 5 by from turbo! turbo tax is an excellent product! very helpful. thanks!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is very recommended Its easy to use I did my own taxes with a little help here and there but got them done but overall they don't charge as much as the others.
Date published: 2022-03-26
Rated 5 out of 5 by from Excellent customer above and beyond The customer service rep that was assigned to me first was beyond amazing helped me through every step and was extremely thorough answered every question precisely and in easy terms for me to understand. The tax expert the was assigned to me was extremely fast in dealing with my taxes even in the busiest of tax season and was very helpful.
Date published: 2022-03-26
Rated 3 out of 5 by from TurboTax isn't as easy to use as in past years I have used TurboTax for years but this year's edition was totally confusing. I got so frustrated trying to decide exactly where to place some expenses.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo tax is awesome! Christine helped me. She is the best!!!!!!!!!!!!!!!!!
Date published: 2022-03-26
Rated 5 out of 5 by from TURBO TAX is Great! It helps answer my questions and guides me to file my tax returns.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3992