TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax! Makes filing taxes so easy! Never used online support but nice to have in case you need it
Date published: 2022-03-26
Rated 5 out of 5 by from TURBO TAX WAS EASY TURBO TAX EASY TO USE, ONLY PROBLEM NEVER ASKED ABOUT VIRTUAL CURRENCY IN USING STEP BY STEP
Date published: 2022-03-26
Rated 5 out of 5 by from Incredible service! Frank was awesome! He was really able to break everything down for me to understand.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax with triple Awesome Easy and seamless processing. I've been using Turbo-Tax for over 17 years and I will keep using this product.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is amazing! Been using Turbo Tax for 4 years now and I love it! Super simple and super fast!
Date published: 2022-03-26
Rated 2 out of 5 by from Hey TT is good except for random errors TT has been my go to for 20+ years. This year working on college expenses and expecting a AOC entry, it stated that my son had used his 4 years of credits, which was notably incorrect. After spending nearly 8 hours online and phone with multiple agents and tax experts, I was supplied the right entry sequence to remove the artifact causing the error. The help system is rudimentary and repetitive and therefore frustrating going through the same queue multiple times with the same solutions provided to no avail. This program is highly effective except when it isn't, and the service while patient and thorough could sure use a faster option to allow them to solve it rather than wait for extended time while they research the same answers. If I hadn't fought for my credits it would have cost me $2250. Take charge of your taxes and don't back down. Use a competiting program to calculate your taxes a second time to check these jokers out.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax Is Pretty Good But Can Improve Live I liked how my W2 worked with ADP to automatically fill in all items. Same with a few other brokerage accounts and crypto. Core experience was very solid and delighted me. I liked my Live Expert call and found her thoughtful, kind and knowledgeable, but I found it super frustrating that the expert was unable to see a document I've uploaded to confirm I put in a mutual fund/hedge fund correctly--because it's a small fund it didn't automatically sync (didn't partner with TurboTax). Maybe that is for privacy purposes, but TurboTax wasn't giving her (or me) the tools to feel super confident. Maybe TurboTax could redact personal info on some of these forms automatically, so she could then view it with me and confirm (sale proceeds were entered correctly). That would be an awesome experience!!!
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Excellent TurboTax met all my needs and walked me through entry of all necessary information. I used the "get details" option several times to get additional information about an entry, and that was very helpful
Date published: 2022-03-26
Rated 5 out of 5 by from Love TurboTax The easiest thing to do! The software guides you through every step of the way
Date published: 2022-03-26
Rated 4 out of 5 by from Easy to use As long as you have your paperwork it goes fast. I like it.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3972
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax! Makes filing taxes so easy! Never used online support but nice to have in case you need it
Date published: 2022-03-26
Rated 5 out of 5 by from TURBO TAX WAS EASY TURBO TAX EASY TO USE, ONLY PROBLEM NEVER ASKED ABOUT VIRTUAL CURRENCY IN USING STEP BY STEP
Date published: 2022-03-26
Rated 5 out of 5 by from Incredible service! Frank was awesome! He was really able to break everything down for me to understand.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax with triple Awesome Easy and seamless processing. I've been using Turbo-Tax for over 17 years and I will keep using this product.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is amazing! Been using Turbo Tax for 4 years now and I love it! Super simple and super fast!
Date published: 2022-03-26
Rated 2 out of 5 by from Hey TT is good except for random errors TT has been my go to for 20+ years. This year working on college expenses and expecting a AOC entry, it stated that my son had used his 4 years of credits, which was notably incorrect. After spending nearly 8 hours online and phone with multiple agents and tax experts, I was supplied the right entry sequence to remove the artifact causing the error. The help system is rudimentary and repetitive and therefore frustrating going through the same queue multiple times with the same solutions provided to no avail. This program is highly effective except when it isn't, and the service while patient and thorough could sure use a faster option to allow them to solve it rather than wait for extended time while they research the same answers. If I hadn't fought for my credits it would have cost me $2250. Take charge of your taxes and don't back down. Use a competiting program to calculate your taxes a second time to check these jokers out.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax Is Pretty Good But Can Improve Live I liked how my W2 worked with ADP to automatically fill in all items. Same with a few other brokerage accounts and crypto. Core experience was very solid and delighted me. I liked my Live Expert call and found her thoughtful, kind and knowledgeable, but I found it super frustrating that the expert was unable to see a document I've uploaded to confirm I put in a mutual fund/hedge fund correctly--because it's a small fund it didn't automatically sync (didn't partner with TurboTax). Maybe that is for privacy purposes, but TurboTax wasn't giving her (or me) the tools to feel super confident. Maybe TurboTax could redact personal info on some of these forms automatically, so she could then view it with me and confirm (sale proceeds were entered correctly). That would be an awesome experience!!!
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Excellent TurboTax met all my needs and walked me through entry of all necessary information. I used the "get details" option several times to get additional information about an entry, and that was very helpful
Date published: 2022-03-26
Rated 5 out of 5 by from Love TurboTax The easiest thing to do! The software guides you through every step of the way
Date published: 2022-03-26
Rated 4 out of 5 by from Easy to use As long as you have your paperwork it goes fast. I like it.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3972