TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from TurboTax is horrible I feel like everytime I use the app I always have to pay more and get charged hidden fees. $430 Dollars to file my taxes???!! And I all of a sudden owe money to the IRS? Ridiculous
Date published: 2022-03-27
Rated 5 out of 5 by from Professional and friendly. Wayne was great. We would like to use him again. Thanks, Wayne.
Date published: 2022-03-27
Rated 5 out of 5 by from Live Full Service is amazing. I have been using Turbo Tax for around 12 years, and have always loved it. This year I had a lot going on, so I decided to use the Live Full Service. We had Debbie as a tax expert and she was amazing. Great communication and great service.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is very user friendly TurboTax has all the information you need to complete your taxes stress-free. It is very helpful at helping you identify where certain information might be or what certain terms refer to. As a first time user, I was pleased with how user-friendly the platform is.
Date published: 2022-03-27
Rated 4 out of 5 by from Great Could have been a bit more structured. Asked unnecessary questions.
Date published: 2022-03-27
Rated 3 out of 5 by from Be aware of the constant defaults to upgrade As I click through, I am constantly irritated by the requests to upgrade and pay a lot more to file a very basic tax return!
Date published: 2022-03-27
Rated 4 out of 5 by from Works OK Trouble importing Stock info but allows for manual input
Date published: 2022-03-27
Rated 5 out of 5 by from Happy with experience I found it easy to follow When I had questions the live expert was very helpful and resolved my issues. It was nice that the help was a real person!
Date published: 2022-03-27
Rated 2 out of 5 by from Experience Poor/Recommended Overpaying Taxes I have used the PC version of TurboTax for years and I found the user experience of the "live version" much worse. First TurboTax could not find my prior returns and could not upload the .pdf, that its software had created, from my PC so I had to re-enter more information than usual Second, the live assistance was variable. The software created a duplicate version of one form which it identified as a problem in "review" but following the instructions in the software, I could not delete that extra form. The first "expert" that I spoke with sent me a Q&A that was supposed to solve my problem. It didn't and when I read it and the comments from other users, I found that most users had the same experience: the instructions didn't work. I called back a second "expert" who was able to solve my problem after over an hour of frustration. Finally, the software is sold as providing an "expert review" But at the end, I am offered the choice of asking a specific question or bypassing the "review" Intuit/TurboTax, please note, there is a difference between providing expert review and providing an opportunity to ask questions. Presumably an expert knows to ask questions that I don't know are important. Finally, I was very dissatisfied with the workflow for determining whether a state refund from the prior year is taxable in the current year. Because of the upload problem, I had to find and enter a significant amount of information from prior returns. The software repeatedly suggested that I give up and consider it taxable. The last time that the software suggested I abandon the effort and consider it taxable was immediately before it told me that based on the voluminous information I provided, the refund was not taxable. So much for helping me find every tax break. In my experience the Live version is overpriced and inferior to the download version
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax Review Easy to use and the guides provided very useful information.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3905
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is horrible I feel like everytime I use the app I always have to pay more and get charged hidden fees. $430 Dollars to file my taxes???!! And I all of a sudden owe money to the IRS? Ridiculous
Date published: 2022-03-27
Rated 5 out of 5 by from Professional and friendly. Wayne was great. We would like to use him again. Thanks, Wayne.
Date published: 2022-03-27
Rated 5 out of 5 by from Live Full Service is amazing. I have been using Turbo Tax for around 12 years, and have always loved it. This year I had a lot going on, so I decided to use the Live Full Service. We had Debbie as a tax expert and she was amazing. Great communication and great service.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is very user friendly TurboTax has all the information you need to complete your taxes stress-free. It is very helpful at helping you identify where certain information might be or what certain terms refer to. As a first time user, I was pleased with how user-friendly the platform is.
Date published: 2022-03-27
Rated 4 out of 5 by from Great Could have been a bit more structured. Asked unnecessary questions.
Date published: 2022-03-27
Rated 3 out of 5 by from Be aware of the constant defaults to upgrade As I click through, I am constantly irritated by the requests to upgrade and pay a lot more to file a very basic tax return!
Date published: 2022-03-27
Rated 4 out of 5 by from Works OK Trouble importing Stock info but allows for manual input
Date published: 2022-03-27
Rated 5 out of 5 by from Happy with experience I found it easy to follow When I had questions the live expert was very helpful and resolved my issues. It was nice that the help was a real person!
Date published: 2022-03-27
Rated 2 out of 5 by from Experience Poor/Recommended Overpaying Taxes I have used the PC version of TurboTax for years and I found the user experience of the "live version" much worse. First TurboTax could not find my prior returns and could not upload the .pdf, that its software had created, from my PC so I had to re-enter more information than usual Second, the live assistance was variable. The software created a duplicate version of one form which it identified as a problem in "review" but following the instructions in the software, I could not delete that extra form. The first "expert" that I spoke with sent me a Q&A that was supposed to solve my problem. It didn't and when I read it and the comments from other users, I found that most users had the same experience: the instructions didn't work. I called back a second "expert" who was able to solve my problem after over an hour of frustration. Finally, the software is sold as providing an "expert review" But at the end, I am offered the choice of asking a specific question or bypassing the "review" Intuit/TurboTax, please note, there is a difference between providing expert review and providing an opportunity to ask questions. Presumably an expert knows to ask questions that I don't know are important. Finally, I was very dissatisfied with the workflow for determining whether a state refund from the prior year is taxable in the current year. Because of the upload problem, I had to find and enter a significant amount of information from prior returns. The software repeatedly suggested that I give up and consider it taxable. The last time that the software suggested I abandon the effort and consider it taxable was immediately before it told me that based on the voluminous information I provided, the refund was not taxable. So much for helping me find every tax break. In my experience the Live version is overpriced and inferior to the download version
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax Review Easy to use and the guides provided very useful information.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3905