TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Amended Return Issues Original returns work fine but TT software does not handle the amended data easily. amounts on 1040 line 34 should match line 1040X line 18 but it may not unless you force it to. Review in detail before filing amended returns.
Date published: 2022-10-04
Rated 5 out of 5 by from Taxes done quickly Felt better that I was able to talk with a real person. John made it easy and I felt relaxed and confident about my return being done right!
Date published: 2022-10-04
Rated 5 out of 5 by from Thank You, Turbo Tax Our tax return has been completed and reviewed in a quick manner & we feel very comfortable with the results. The assigned tax expert was very attentive throughout the process, asked good questions and provided good feedback.
Date published: 2022-10-04
Rated 3 out of 5 by from A larger time investment than last year My expert this year was great and got us a great refund. It just seemed to be more of a time investment this year, because they ask you to stay on the phone for almost two hours. If I wanted to spend multiple hours on this, I would do the self-service. Overall acceptable experience, but I don't know if I'll be back next year.
Date published: 2022-10-04
Rated 5 out of 5 by from Excellent! assistance Mary was wonderful! I will be back next year, and I will recommend Turbo Tax to friends. I am very happy with the service of Turbo Tax.
Date published: 2022-10-04
Rated 5 out of 5 by from Amazing Service by amazing people! Turbotax is such a great product and with an expert accountant, like Donald in my case, youre sure to be in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by from Priya was so kind and patient and helpful. Priya was so kind and patient and helpful. She was excellent.
Date published: 2022-10-04
Rated 5 out of 5 by from Helpful and easy to do . It is very helpful for a beginner, and the process is easy to understand, and the summary is simple. totally awsome.
Date published: 2022-10-04
Rated 4 out of 5 by from Took longer than expected but the result is good It took longer (almost 4 weeks) than expected but the result is good.
Date published: 2022-10-04
Rated 4 out of 5 by from I love it but I found a glitch in the program Data from the K-1 did not populate the Statement A and caused me hours of grief
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 3514
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Amended Return Issues Original returns work fine but TT software does not handle the amended data easily. amounts on 1040 line 34 should match line 1040X line 18 but it may not unless you force it to. Review in detail before filing amended returns.
Date published: 2022-10-04
Rated 5 out of 5 by from Taxes done quickly Felt better that I was able to talk with a real person. John made it easy and I felt relaxed and confident about my return being done right!
Date published: 2022-10-04
Rated 5 out of 5 by from Thank You, Turbo Tax Our tax return has been completed and reviewed in a quick manner & we feel very comfortable with the results. The assigned tax expert was very attentive throughout the process, asked good questions and provided good feedback.
Date published: 2022-10-04
Rated 3 out of 5 by from A larger time investment than last year My expert this year was great and got us a great refund. It just seemed to be more of a time investment this year, because they ask you to stay on the phone for almost two hours. If I wanted to spend multiple hours on this, I would do the self-service. Overall acceptable experience, but I don't know if I'll be back next year.
Date published: 2022-10-04
Rated 5 out of 5 by from Excellent! assistance Mary was wonderful! I will be back next year, and I will recommend Turbo Tax to friends. I am very happy with the service of Turbo Tax.
Date published: 2022-10-04
Rated 5 out of 5 by from Amazing Service by amazing people! Turbotax is such a great product and with an expert accountant, like Donald in my case, youre sure to be in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by from Priya was so kind and patient and helpful. Priya was so kind and patient and helpful. She was excellent.
Date published: 2022-10-04
Rated 5 out of 5 by from Helpful and easy to do . It is very helpful for a beginner, and the process is easy to understand, and the summary is simple. totally awsome.
Date published: 2022-10-04
Rated 4 out of 5 by from Took longer than expected but the result is good It took longer (almost 4 weeks) than expected but the result is good.
Date published: 2022-10-04
Rated 4 out of 5 by from I love it but I found a glitch in the program Data from the K-1 did not populate the Statement A and caused me hours of grief
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 3514