TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Buggy and poor customer service The following remarks apply to the business product (corporations & partnerships). I'd give zero stars if possible. The program is buggy, error checks find missing fields that could and should have bene part of the interview. Often the answer is not obvious and I have to spend some time figuring out what to do. I bought Turbotax so I wouldn't have to do that. Filing is a mess: IRS has had my return since 12 Feb. It's now 17 Feb and they still have not accepted (or rejected it). Intuit is no help at all: they told me to contact IRS. But IRS will not discuss such matters with individual taxpayers -- and surely Intuit knew that. So another black eye for poor customer service. See case 470668314. So, what do I do now? My shareholders need K1's but I don't think it prudent to issue those while my return is in limbo.
Date published: 2021-02-17
Rated 5 out of 5 by from Great, Fast & Easy Thank you for making this process fast and easy. I submitted my tax return for 2019 by mail and took about 4 months to receive my return. This process will be so much faster.
Date published: 2021-02-17
Rated 4 out of 5 by from TurboTax Is Easy It is easy to file with TurboTax. The program walks you through each step. However, the program interrupts you too frequently to try to upsell you. Watch out so you don't automatically click "OK" on something you don't really need or want.
Date published: 2021-02-17
Rated 5 out of 5 by from fast and simple third year filing my taxes as a college student fast and easy maximizes ensuring i get the most of my tax refund will always use turbo tax thankyou.
Date published: 2021-02-17
Rated 5 out of 5 by from I was very happy with my experience I couldn't have did it without Terri she made it very stress free
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax makes it easy! Loved all the assistance along the way and they are available to answer questions.
Date published: 2021-02-17
Rated 5 out of 5 by from The best Its easy and convenient and esay to use. Love turbo tax...
Date published: 2021-02-17
Rated 5 out of 5 by from Great Job TurboTax was very straightforward and easy to use, which are greatly appreciated features. When I had a question, a separate window would appear with clear and helpful information. I will TurboTax every year in the future to prepare my taxes.
Date published: 2021-02-17
Rated 5 out of 5 by from TURBOTAX IS SO EASY I have used Turbotax several years and it just gets easier and easier. The program asks all the right questions so you can file your returns with confidence. User friendly all the way!
Date published: 2021-02-17
Rated 5 out of 5 by from Quick and easy! Turbo Tax made my tax return filing quick and easy!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3159
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Buggy and poor customer service The following remarks apply to the business product (corporations & partnerships). I'd give zero stars if possible. The program is buggy, error checks find missing fields that could and should have bene part of the interview. Often the answer is not obvious and I have to spend some time figuring out what to do. I bought Turbotax so I wouldn't have to do that. Filing is a mess: IRS has had my return since 12 Feb. It's now 17 Feb and they still have not accepted (or rejected it). Intuit is no help at all: they told me to contact IRS. But IRS will not discuss such matters with individual taxpayers -- and surely Intuit knew that. So another black eye for poor customer service. See case 470668314. So, what do I do now? My shareholders need K1's but I don't think it prudent to issue those while my return is in limbo.
Date published: 2021-02-17
Rated 5 out of 5 by from Great, Fast & Easy Thank you for making this process fast and easy. I submitted my tax return for 2019 by mail and took about 4 months to receive my return. This process will be so much faster.
Date published: 2021-02-17
Rated 4 out of 5 by from TurboTax Is Easy It is easy to file with TurboTax. The program walks you through each step. However, the program interrupts you too frequently to try to upsell you. Watch out so you don't automatically click "OK" on something you don't really need or want.
Date published: 2021-02-17
Rated 5 out of 5 by from fast and simple third year filing my taxes as a college student fast and easy maximizes ensuring i get the most of my tax refund will always use turbo tax thankyou.
Date published: 2021-02-17
Rated 5 out of 5 by from I was very happy with my experience I couldn't have did it without Terri she made it very stress free
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax makes it easy! Loved all the assistance along the way and they are available to answer questions.
Date published: 2021-02-17
Rated 5 out of 5 by from The best Its easy and convenient and esay to use. Love turbo tax...
Date published: 2021-02-17
Rated 5 out of 5 by from Great Job TurboTax was very straightforward and easy to use, which are greatly appreciated features. When I had a question, a separate window would appear with clear and helpful information. I will TurboTax every year in the future to prepare my taxes.
Date published: 2021-02-17
Rated 5 out of 5 by from TURBOTAX IS SO EASY I have used Turbotax several years and it just gets easier and easier. The program asks all the right questions so you can file your returns with confidence. User friendly all the way!
Date published: 2021-02-17
Rated 5 out of 5 by from Quick and easy! Turbo Tax made my tax return filing quick and easy!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 3159