TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from 2021 Turbotax gave me CA state errors twice now I got two separate software-related errors that caused my CA state return to be rejected, having to wait longer to refile the last time. Refiling a third time now, let hope is the last.
Date published: 2021-02-28
Rated 4 out of 5 by from Still the best way to cope with chaos Download installation is a bit confusing if you bought two products (e.g. personal & business). I entered the personal product code, it showed me the code for the business product but it wouldn't let me download without re-entering that code two more times. The new bits of complexity introduced in CA business returns generated some odd flags that had to be fixed by hand, but as smooth as usual after that.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbotax is great This year somehow is much more complicated and confusing than last year. I don't have any income in MO in 2019 and Turbotax told me that I had penalty of not paying tax due in 2019. I refreshed it and the information changed dramatically every time I refresh...In addition, part-time resident and non-resident differs quite a bit in the tax due. Maybe some recommendation should be made to reduce the unnecessary confusion.
Date published: 2021-02-28
Rated 3 out of 5 by from Superfluous fees Having a $40 fee to file electronically is ridiculous!
Date published: 2021-02-28
Rated 5 out of 5 by from Couldn't do it without you. Great job thank you again this year very quick responses
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is great I have been using Turbo Tax for more than ten years and I love it
Date published: 2021-02-28
Rated 5 out of 5 by from Super Helpful Turbo tax was really helpful and made filing easy!
Date published: 2021-02-28
Rated 1 out of 5 by from Have used Turbo Tax for many years This is the first year my tax return was rejected and you offer no support to trouble shoot. I followed the directions sent and have tried submitting it again even though the information for AGI was correct the first time. Your answer was file by mail. We are not living in the dark ages. I have not filled a paper return for over 20 years.
Date published: 2021-02-28
Rated 5 out of 5 by from Works Every Time Simple to use and I feel comfortable things are done right
Date published: 2021-02-28
Rated 5 out of 5 by from Simple and straight to success! I cannot begin to explain the ease and simplicity of TurboTax. Almost all of my W-2'S were automatically transferred. Truly made filing less stressful. And I opted out, but did notice the E-File Plus payment option and it looks VERY helpful. Recommend to all!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2712
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from 2021 Turbotax gave me CA state errors twice now I got two separate software-related errors that caused my CA state return to be rejected, having to wait longer to refile the last time. Refiling a third time now, let hope is the last.
Date published: 2021-02-28
Rated 4 out of 5 by from Still the best way to cope with chaos Download installation is a bit confusing if you bought two products (e.g. personal & business). I entered the personal product code, it showed me the code for the business product but it wouldn't let me download without re-entering that code two more times. The new bits of complexity introduced in CA business returns generated some odd flags that had to be fixed by hand, but as smooth as usual after that.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbotax is great This year somehow is much more complicated and confusing than last year. I don't have any income in MO in 2019 and Turbotax told me that I had penalty of not paying tax due in 2019. I refreshed it and the information changed dramatically every time I refresh...In addition, part-time resident and non-resident differs quite a bit in the tax due. Maybe some recommendation should be made to reduce the unnecessary confusion.
Date published: 2021-02-28
Rated 3 out of 5 by from Superfluous fees Having a $40 fee to file electronically is ridiculous!
Date published: 2021-02-28
Rated 5 out of 5 by from Couldn't do it without you. Great job thank you again this year very quick responses
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo tax is great I have been using Turbo Tax for more than ten years and I love it
Date published: 2021-02-28
Rated 5 out of 5 by from Super Helpful Turbo tax was really helpful and made filing easy!
Date published: 2021-02-28
Rated 1 out of 5 by from Have used Turbo Tax for many years This is the first year my tax return was rejected and you offer no support to trouble shoot. I followed the directions sent and have tried submitting it again even though the information for AGI was correct the first time. Your answer was file by mail. We are not living in the dark ages. I have not filled a paper return for over 20 years.
Date published: 2021-02-28
Rated 5 out of 5 by from Works Every Time Simple to use and I feel comfortable things are done right
Date published: 2021-02-28
Rated 5 out of 5 by from Simple and straight to success! I cannot begin to explain the ease and simplicity of TurboTax. Almost all of my W-2'S were automatically transferred. Truly made filing less stressful. And I opted out, but did notice the E-File Plus payment option and it looks VERY helpful. Recommend to all!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2712