TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from turbo tax is very simple I had a problem with my return this year, and called twice for help. Those two times the people (don't know names, but both were men) and they could not answer my questions. The third time I got Nettie and she fixed my problem in about a minute. She was wonderful. I would consider her for a raise!!!!!!!!!!!!!
Date published: 2021-02-19
Rated 2 out of 5 by from Problem with Turbo Tax Software NYS did not initially accept my electronic submission of state income tax because of a software problem with Turbo Tax. Had to do it again due to the software problem.
Date published: 2021-02-19
Rated 5 out of 5 by from Super Easy Taxes! This was my first year using TurboTax and man is this thing easy. Streamlined the whole process and I only used the cheapest version. I will definitely be using year in and year out. Thanks TurboTax!
Date published: 2021-02-19
Rated 5 out of 5 by from the best ever used Excellent user friendly language so easy to follow
Date published: 2021-02-19
Rated 5 out of 5 by from Great Services Every year great results and timing. No problems with the service. Always there for contact if I need to ask a question. Thank you!
Date published: 2021-02-19
Rated 2 out of 5 by from Errors on my return twice in two years I have been using Turbotax for several years. In the past two years my state income tax was improperly filed resulting in me being notified that I owed more money than Turbotax calculated. In one case I got a refund and a year later was told I had to pay more than I was refunded. For 2020 my State tax return was rejected because of a Turbotax software issue. I will not be using Turbotax any longer. I can't trust the results. It is also expensive.
Date published: 2021-02-19
Rated 3 out of 5 by from I get why people use CPAs My experience with TurboTax was.. fine. The advertising is a little misleading. You literally prepare them for free - If you want them filed, you have to pay. If you want any meaningful feedback, you have to pay. For these reasons, TurboTax was not cheaper than filing with the CPA I have used in the past, and I was less confident in my return than I would have been filing with a professional. The application itself is pretty user friendly. They walk you through each and every step. The graphics and interfacing of the website is nice. The communication regarding your return before and after is nice. And you can speak with a professional CPA (on the phone) if you have questions. I think if you have very straightforward tax returns and would be inconvenienced or unable to meet with a CPA, this would be a good route to go. For me, it was nice to get it done on my time, but I am willing to wait a little longer to get peace of mind. I personally wouldn't use TurboTax again for filing but would maybe use them to estimate my return before paying a professional.
Date published: 2021-02-19
Rated 5 out of 5 by from I have been using TT for years, never a problem an Easy to use, max deductions, I always use Turbo Tax!!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy So easy to get through Turbo Tax did is all in a few hours
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is the easiest and safest way to file TT keeps my info year to year, and is always up to date with tax changes.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2203
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from turbo tax is very simple I had a problem with my return this year, and called twice for help. Those two times the people (don't know names, but both were men) and they could not answer my questions. The third time I got Nettie and she fixed my problem in about a minute. She was wonderful. I would consider her for a raise!!!!!!!!!!!!!
Date published: 2021-02-19
Rated 2 out of 5 by from Problem with Turbo Tax Software NYS did not initially accept my electronic submission of state income tax because of a software problem with Turbo Tax. Had to do it again due to the software problem.
Date published: 2021-02-19
Rated 5 out of 5 by from Super Easy Taxes! This was my first year using TurboTax and man is this thing easy. Streamlined the whole process and I only used the cheapest version. I will definitely be using year in and year out. Thanks TurboTax!
Date published: 2021-02-19
Rated 5 out of 5 by from the best ever used Excellent user friendly language so easy to follow
Date published: 2021-02-19
Rated 5 out of 5 by from Great Services Every year great results and timing. No problems with the service. Always there for contact if I need to ask a question. Thank you!
Date published: 2021-02-19
Rated 2 out of 5 by from Errors on my return twice in two years I have been using Turbotax for several years. In the past two years my state income tax was improperly filed resulting in me being notified that I owed more money than Turbotax calculated. In one case I got a refund and a year later was told I had to pay more than I was refunded. For 2020 my State tax return was rejected because of a Turbotax software issue. I will not be using Turbotax any longer. I can't trust the results. It is also expensive.
Date published: 2021-02-19
Rated 3 out of 5 by from I get why people use CPAs My experience with TurboTax was.. fine. The advertising is a little misleading. You literally prepare them for free - If you want them filed, you have to pay. If you want any meaningful feedback, you have to pay. For these reasons, TurboTax was not cheaper than filing with the CPA I have used in the past, and I was less confident in my return than I would have been filing with a professional. The application itself is pretty user friendly. They walk you through each and every step. The graphics and interfacing of the website is nice. The communication regarding your return before and after is nice. And you can speak with a professional CPA (on the phone) if you have questions. I think if you have very straightforward tax returns and would be inconvenienced or unable to meet with a CPA, this would be a good route to go. For me, it was nice to get it done on my time, but I am willing to wait a little longer to get peace of mind. I personally wouldn't use TurboTax again for filing but would maybe use them to estimate my return before paying a professional.
Date published: 2021-02-19
Rated 5 out of 5 by from I have been using TT for years, never a problem an Easy to use, max deductions, I always use Turbo Tax!!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Peasy Lemon Squeezy So easy to get through Turbo Tax did is all in a few hours
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is the easiest and safest way to file TT keeps my info year to year, and is always up to date with tax changes.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2203