TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Maybe needed but too many questions Had a difficult time maneuvering around in the system this time.
Date published: 2021-03-02
Rated 2 out of 5 by from Sucks Too many questions. Other websites used in the past were way easier to navigate.
Date published: 2021-03-02
Rated 5 out of 5 by from Love it Easy to follow, seems comprehensive, glad I don't have to do this by myself.
Date published: 2021-03-02
Rated 1 out of 5 by from Not Happy Accidentally clicked on the "Deluxe" button. Was not able to go back, and I did not want it. Originally said it was $60, then they added on another $50 fee, then at checkout ANOTHER $40 fee that I DID NOT APPROVE OF. I was not able to go back at all. Very unhappy and will not be using turbotax again.
Date published: 2021-03-02
Rated 5 out of 5 by from Excellent - Very easy to use Simple walk-through process. Very nice and easy to use!
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy Very easy to use, not confusing, took away my anxiety of filing myself.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax was great! TurboTax helps me to complete my own taxes! Really appreciate the help.
Date published: 2021-03-02
Rated 4 out of 5 by from Simple Way to File I've used turbo tax for years. All my personal information is stored and W2's are uploaded which makes it quick and simple. My taxes are very simple, but it's still nice to have a software that takes the headache away.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax Forever TurboTax is an amazing program. They’ve made doing your own taxes very easy. We have used TurboTax since 2005 and will continue to use it into the future. Thank you so much for your services.
Date published: 2021-03-02
Rated 4 out of 5 by from Easy to maneuver I was having trouble figuring out how to Inouye details regarding my dependant. The agent was so helpful and patient. She stayed on the phone the whole time till I had competed the process. So thankful for the extra assistance. Over the top assistance. Thank you
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1507
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Maybe needed but too many questions Had a difficult time maneuvering around in the system this time.
Date published: 2021-03-02
Rated 2 out of 5 by from Sucks Too many questions. Other websites used in the past were way easier to navigate.
Date published: 2021-03-02
Rated 5 out of 5 by from Love it Easy to follow, seems comprehensive, glad I don't have to do this by myself.
Date published: 2021-03-02
Rated 1 out of 5 by from Not Happy Accidentally clicked on the "Deluxe" button. Was not able to go back, and I did not want it. Originally said it was $60, then they added on another $50 fee, then at checkout ANOTHER $40 fee that I DID NOT APPROVE OF. I was not able to go back at all. Very unhappy and will not be using turbotax again.
Date published: 2021-03-02
Rated 5 out of 5 by from Excellent - Very easy to use Simple walk-through process. Very nice and easy to use!
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy Very easy to use, not confusing, took away my anxiety of filing myself.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax was great! TurboTax helps me to complete my own taxes! Really appreciate the help.
Date published: 2021-03-02
Rated 4 out of 5 by from Simple Way to File I've used turbo tax for years. All my personal information is stored and W2's are uploaded which makes it quick and simple. My taxes are very simple, but it's still nice to have a software that takes the headache away.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax Forever TurboTax is an amazing program. They’ve made doing your own taxes very easy. We have used TurboTax since 2005 and will continue to use it into the future. Thank you so much for your services.
Date published: 2021-03-02
Rated 4 out of 5 by from Easy to maneuver I was having trouble figuring out how to Inouye details regarding my dependant. The agent was so helpful and patient. She stayed on the phone the whole time till I had competed the process. So thankful for the extra assistance. Over the top assistance. Thank you
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1507