TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax for everyone This is the best way for me to do my taxes. Turbotax is clear and concise and so easy to follow. Very satisfied.
Date published: 2021-02-27
Rated 4 out of 5 by from Relatively painless process, search could be bette Using TurboTax was relatively quick and easy! The search feature could be a bit better, and it would be nice if they had a chatbot that could summarize the issue before you have to speak with a specialist as I do think it would save quite a bit of time. I found the capital gains section to be a bit frustrating – the TurboTax section tries to take boxes from the form, but it's nearly impossible to tell which section it's referring to (which is very unhelpful when trying to adjust the capital gains). Overall I think it's a relatively fast pace service, and I'm glad I was able to get my taxes done within a week's time.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Easy I did it by myself. It was easy! I look forward to next years.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Is Awesome I Have A Very Good Time With TurboTax They Are Awesome
Date published: 2021-02-27
Rated 3 out of 5 by from forms misleading found estimated payment form misleading and confusing
Date published: 2021-02-27
Rated 4 out of 5 by from first full retire return It helped that I had done prior years on TurboTax, but hard to get rid of past forms that didn't apply this year. (eg no longer W2) I wasn't sure I got credit for the non-monetary donations, but it might not have mattered.
Date published: 2021-02-27
Rated 3 out of 5 by from Had an issue with it defaulting my filing to self I did have an issue with it defaulting my filing to self employed so I did take off a star for that and I tried to go through self help and cleared and started over but that didn't work. I ended up on chat for over an hour they finally fixed it. Chat was amazing and followed all the way through and it did take a while to figure out that there was defiantly a glitch. So i took off one more star for the fact that this process between self diagnosing and trying to clear and restart only to find out it didn't matter. I honestly thought about giving it back because the person i was dealing with in chat didn't give up and was a trooper. But the process did take a long time as a whole so 3 but its normally a 4 or 5 just a fluke this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax Was an extremely useful tool and allowed us to file in a timely manner.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is easy to follow prompts. Have been using Turbo Tax for the past 12 years and it is great!
Date published: 2021-02-27
Rated 5 out of 5 by from Very helpful I had an issue and I chatted with a CPA and she was very helpful
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1255
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax for everyone This is the best way for me to do my taxes. Turbotax is clear and concise and so easy to follow. Very satisfied.
Date published: 2021-02-27
Rated 4 out of 5 by from Relatively painless process, search could be bette Using TurboTax was relatively quick and easy! The search feature could be a bit better, and it would be nice if they had a chatbot that could summarize the issue before you have to speak with a specialist as I do think it would save quite a bit of time. I found the capital gains section to be a bit frustrating – the TurboTax section tries to take boxes from the form, but it's nearly impossible to tell which section it's referring to (which is very unhelpful when trying to adjust the capital gains). Overall I think it's a relatively fast pace service, and I'm glad I was able to get my taxes done within a week's time.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Easy I did it by myself. It was easy! I look forward to next years.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Is Awesome I Have A Very Good Time With TurboTax They Are Awesome
Date published: 2021-02-27
Rated 3 out of 5 by from forms misleading found estimated payment form misleading and confusing
Date published: 2021-02-27
Rated 4 out of 5 by from first full retire return It helped that I had done prior years on TurboTax, but hard to get rid of past forms that didn't apply this year. (eg no longer W2) I wasn't sure I got credit for the non-monetary donations, but it might not have mattered.
Date published: 2021-02-27
Rated 3 out of 5 by from Had an issue with it defaulting my filing to self I did have an issue with it defaulting my filing to self employed so I did take off a star for that and I tried to go through self help and cleared and started over but that didn't work. I ended up on chat for over an hour they finally fixed it. Chat was amazing and followed all the way through and it did take a while to figure out that there was defiantly a glitch. So i took off one more star for the fact that this process between self diagnosing and trying to clear and restart only to find out it didn't matter. I honestly thought about giving it back because the person i was dealing with in chat didn't give up and was a trooper. But the process did take a long time as a whole so 3 but its normally a 4 or 5 just a fluke this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax Was an extremely useful tool and allowed us to file in a timely manner.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is easy to follow prompts. Have been using Turbo Tax for the past 12 years and it is great!
Date published: 2021-02-27
Rated 5 out of 5 by from Very helpful I had an issue and I chatted with a CPA and she was very helpful
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1255