TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

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Rated 4 out of 5 by from Always use Turbo Tax - Easy To Enter information. Review is easy as well ,. Error Checking is quick and very helpful.
Date published: 2023-05-13
Rated 1 out of 5 by from Filing a 1041 using Turbo Tax was a nightmare I have used Turbo Tax to file personal taxes for years and years. This is my first experience using Turbo Tax to do a 1041 for a trust. It was a horrible experience. It took 6 phone calls before I reached Sabrina at the Turbo Tax resolutions desk who answered my rather basic questions. Until then the Turbo Tax personnel I'd spoken with wanted me to call the IRS for them to figure out why the Turbo Tax software was not performing properly. That made no sense to me so I kept calling back until reaching Sabrina, a VERY knowledgeable and helpful person. Unfortunately, even with Sabrina's help, my return was rejected by the IRS and, AGAIN, the only help I got from Turbo Tax was a phone number to the IRS, that I had no choice but to use. I'm very disappointed to find out that Turbo Tax provides absolutely no support for filing a 1041. This whole experience with the 1041 was pricier and way less satisfactory than any time I used Turbo Tax to do my 1040. Also, the ONLY reason I found out about the rejection was when I tried to find out why, a week after filing, I hadn't received any emails from either Turbo Tax or the IRS about the 1041. There are always plenty of emails when I use Turbo Tax to do my 1040 that say, your return has been sent, the IRS received your return, etc. This time with the 1041, crickets.
Date published: 2023-05-12
Rated 5 out of 5 by from rurbo tax is awesome i loved turbo tax they help me with mine and my Husband taxes every year.
Date published: 2023-05-12
Rated 4 out of 5 by from Enjoy the service but shady practices Turbo tax is decent. Not Great. Good. I suspect they get 80-85% of potential refund which for the time savings I am totally okay with. What I am not okay with is shady practices like hiding deluxe subscriptions to their services behind button clicks like, "Pay taxes from my refund." It's shady and frankly insulting because they KNOW they are preying on people not paying attention.
Date published: 2023-05-12
Rated 1 out of 5 by from Turbotax could be so much better I started my s-corp last year as a side project and never got around to doing anything with it. There should be an easy method for companies in this same scenario to file an easy "non-op" return if there was no business performed
Date published: 2023-05-12
Rated 5 out of 5 by from Love being able to use Turbo Tax again. I was not able to use Turbo Tax last year because of their site problems. So I was force to use another tax online site. Please never make me do that again. You are all so helpful when I need a little help.
Date published: 2023-05-12
Rated 1 out of 5 by from Used to be free, filed late without knowing So I had to file state and fed, but I had to pay. That aside, did not tell me that I filed late.
Date published: 2023-05-12
Rated 4 out of 5 by from Tax Prep Great product ....................................
Date published: 2023-05-12
Rated 4 out of 5 by from Quick and easy I am not good with numbers. Turbo tax filed my taxes for me in 20 minutes.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax gets it done! Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 499
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Always use Turbo Tax - Easy To Enter information. Review is easy as well ,. Error Checking is quick and very helpful.
Date published: 2023-05-13
Rated 1 out of 5 by from Filing a 1041 using Turbo Tax was a nightmare I have used Turbo Tax to file personal taxes for years and years. This is my first experience using Turbo Tax to do a 1041 for a trust. It was a horrible experience. It took 6 phone calls before I reached Sabrina at the Turbo Tax resolutions desk who answered my rather basic questions. Until then the Turbo Tax personnel I'd spoken with wanted me to call the IRS for them to figure out why the Turbo Tax software was not performing properly. That made no sense to me so I kept calling back until reaching Sabrina, a VERY knowledgeable and helpful person. Unfortunately, even with Sabrina's help, my return was rejected by the IRS and, AGAIN, the only help I got from Turbo Tax was a phone number to the IRS, that I had no choice but to use. I'm very disappointed to find out that Turbo Tax provides absolutely no support for filing a 1041. This whole experience with the 1041 was pricier and way less satisfactory than any time I used Turbo Tax to do my 1040. Also, the ONLY reason I found out about the rejection was when I tried to find out why, a week after filing, I hadn't received any emails from either Turbo Tax or the IRS about the 1041. There are always plenty of emails when I use Turbo Tax to do my 1040 that say, your return has been sent, the IRS received your return, etc. This time with the 1041, crickets.
Date published: 2023-05-12
Rated 5 out of 5 by from rurbo tax is awesome i loved turbo tax they help me with mine and my Husband taxes every year.
Date published: 2023-05-12
Rated 4 out of 5 by from Enjoy the service but shady practices Turbo tax is decent. Not Great. Good. I suspect they get 80-85% of potential refund which for the time savings I am totally okay with. What I am not okay with is shady practices like hiding deluxe subscriptions to their services behind button clicks like, "Pay taxes from my refund." It's shady and frankly insulting because they KNOW they are preying on people not paying attention.
Date published: 2023-05-12
Rated 1 out of 5 by from Turbotax could be so much better I started my s-corp last year as a side project and never got around to doing anything with it. There should be an easy method for companies in this same scenario to file an easy "non-op" return if there was no business performed
Date published: 2023-05-12
Rated 5 out of 5 by from Love being able to use Turbo Tax again. I was not able to use Turbo Tax last year because of their site problems. So I was force to use another tax online site. Please never make me do that again. You are all so helpful when I need a little help.
Date published: 2023-05-12
Rated 1 out of 5 by from Used to be free, filed late without knowing So I had to file state and fed, but I had to pay. That aside, did not tell me that I filed late.
Date published: 2023-05-12
Rated 4 out of 5 by from Tax Prep Great product ....................................
Date published: 2023-05-12
Rated 4 out of 5 by from Quick and easy I am not good with numbers. Turbo tax filed my taxes for me in 20 minutes.
Date published: 2023-05-12
Rated 5 out of 5 by from Turbo Tax gets it done! Easy breezy tax filing for this mixed income earner.
Date published: 2023-05-12
All TurboTax® Offerings Reviews - Page 499