TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 4 out of 5 by from Good as can be expected With so many tax changes during the year, it is unfair to be too harsh on the logic and flow of the interviews and the types of expenses which you'd think would be very clearly defined such as payroll processing costs & 401k costs and how to interpret the EIDL and PPP. Made the balance sheet tie-out too cumbersome.
Date published: 2021-06-15
Rated 4 out of 5 by from Good - but not as intuitive as in past years I found it more challenging to work through the categories with this year's Turbo Tax program. As a result it took longer for me to go through and edit areas - it was like a board game where you had to go back to square one and hit "continue" until you were back where you left off. But, I made it to the final square eventually! I did use the live Turbo Tax Consultant for a question I had about the Home Office deduction. Michael was very knowledgeable and clearly answered my question. I appreciated his help!
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax was Excellent!! I used the Chat feature for the first time and it was so simple. Received the response i needed very quickly. I highly recommend using Turbo Tax.
Date published: 2021-06-15
Rated 5 out of 5 by from Federal tax Made my filing easy and did not have to worry about missing steps because it lead me step by step.
Date published: 2021-06-15
Rated 5 out of 5 by from TurboTax is easy to use walks you through all the steps and verifies your entry
Date published: 2021-06-15
Rated 5 out of 5 by from Helpful The overall experience has always been great Thank you.
Date published: 2021-06-15
Rated 1 out of 5 by from extra charges extra charges - self employment form and percentage rate for paying with credit card
Date published: 2021-06-15
Rated 5 out of 5 by from Loved Turbo Tax!!! Amazing! Everything about filing my taxes was so easy! Self explanatory! I felt safe and trusting...Thank you!
Date published: 2021-06-15
Rated 4 out of 5 by from Great, but there are holes in your system I had the unique experience of benefitting from filing MFS in a community property state due to the CARES act. I had to go through half a dozen help calls and chats. Both TT Online and desktop have worksheets and actual form 8958 but the instructions on how to use that data in TT was very lacking. If the information I got from several of your experts is correct, it should have been beyond easy for TT to do the calculation for me and populate automatically, but it did not, and there were no instructions on how to do it manually. This should be a very easy fix in future releases of the product.
Date published: 2021-06-15
Rated 5 out of 5 by from Tina was superb! Tina was very knowledgeable and made me feel confident in
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 204
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good as can be expected With so many tax changes during the year, it is unfair to be too harsh on the logic and flow of the interviews and the types of expenses which you'd think would be very clearly defined such as payroll processing costs & 401k costs and how to interpret the EIDL and PPP. Made the balance sheet tie-out too cumbersome.
Date published: 2021-06-15
Rated 4 out of 5 by from Good - but not as intuitive as in past years I found it more challenging to work through the categories with this year's Turbo Tax program. As a result it took longer for me to go through and edit areas - it was like a board game where you had to go back to square one and hit "continue" until you were back where you left off. But, I made it to the final square eventually! I did use the live Turbo Tax Consultant for a question I had about the Home Office deduction. Michael was very knowledgeable and clearly answered my question. I appreciated his help!
Date published: 2021-06-15
Rated 5 out of 5 by from Turbo Tax was Excellent!! I used the Chat feature for the first time and it was so simple. Received the response i needed very quickly. I highly recommend using Turbo Tax.
Date published: 2021-06-15
Rated 5 out of 5 by from Federal tax Made my filing easy and did not have to worry about missing steps because it lead me step by step.
Date published: 2021-06-15
Rated 5 out of 5 by from TurboTax is easy to use walks you through all the steps and verifies your entry
Date published: 2021-06-15
Rated 5 out of 5 by from Helpful The overall experience has always been great Thank you.
Date published: 2021-06-15
Rated 1 out of 5 by from extra charges extra charges - self employment form and percentage rate for paying with credit card
Date published: 2021-06-15
Rated 5 out of 5 by from Loved Turbo Tax!!! Amazing! Everything about filing my taxes was so easy! Self explanatory! I felt safe and trusting...Thank you!
Date published: 2021-06-15
Rated 4 out of 5 by from Great, but there are holes in your system I had the unique experience of benefitting from filing MFS in a community property state due to the CARES act. I had to go through half a dozen help calls and chats. Both TT Online and desktop have worksheets and actual form 8958 but the instructions on how to use that data in TT was very lacking. If the information I got from several of your experts is correct, it should have been beyond easy for TT to do the calculation for me and populate automatically, but it did not, and there were no instructions on how to do it manually. This should be a very easy fix in future releases of the product.
Date published: 2021-06-15
Rated 5 out of 5 by from Tina was superb! Tina was very knowledgeable and made me feel confident in
Date published: 2021-06-15
All TurboTax® Offerings Reviews - Page 204