TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 3 out of 5 by from Full Service still requires significant time Upgraded to the Full Service option in hopes that taxes this year would take me minimal time. I was required to upload all of my various tax forms, which was totally expected. What wasn't expected was the amount of time going back and forth with multiple agents to set my return up correctly. The "tax experts" that I got connected with made some pretty big errors that I only caught by having a third party (my financial advisor) review (missed some backdoor IRA conversions that massively increased my taxes due). The overall return process also took roughly 2.5 weeks from start to finish - I filed right at the tax deadline, but didn't expect the process to take that long. You get what you paid for - an option that saves you a ton of time compared to the DIY TurboTax options, but with a "tax expert" that is subpar to a CPA. Make sure you review your return in detail before filing.
Date published: 2022-05-10
Rated 3 out of 5 by from Dissapointed Even though you do not want to upgrade it makes you upgrade regardless so they charge you more. Had to borrow money just to get my taxes. Cant believe they FORCEFULLY make you upgrade or else you cant file. Now i owe someone $100.00
Date published: 2022-05-10
Rated 5 out of 5 by from Quick and easy TurboTax came through in clutch when I needed my taxes done asap!
Date published: 2022-05-09
Rated 3 out of 5 by from TURBOTAX WAS DIFFICULT MY EXPERT QUIT WITHOUT TELLING ME AND I THEREFORE MISSED THE FILING DATE. A NEW EXPERT WAS ASSIGNED AND HE DID A CREDIBLE JOB. OVERALL, I HAD DIFFICULTY GETTING ANSWERS TO MY QUESTIONS.
Date published: 2022-05-09
Rated 5 out of 5 by from Great service Was quick and eazy great customer service I'd refer anyone to TurboTax
Date published: 2022-05-09
Rated 5 out of 5 by from Easy to use! Very straight forward, quick, & easy to use!! I will be using this every year!
Date published: 2022-05-09
Rated 5 out of 5 by from Awesomeness at work! The individual, Chris, whom worked on correcting and filing my taxes was a blessing.
Date published: 2022-05-09
Rated 5 out of 5 by from Awesome At a time I had so much going on Turbo Tax was able to come in and help me work on my taxes which relieved a lot of stress.
Date published: 2022-05-09
Rated 1 out of 5 by from Terrible Experience for Self-Employed NIGHTMARE! Starting my return in early March. The tax experts didn't even start on my taxes until mid-April. Then, they asked me for additional documentation and had me answer the same questions several times. Then, they said that they sent me the docusign to e-file but it never reached my email address. Then they said it was passed the deadline even though I was able to sign it the day before the deadline. Then, they had me start all over. And I had to get reassigned to the same tax expert. Then they charged me even more money $599 for filing my taxes late!!!! Terrible experience.
Date published: 2022-05-09
Rated 5 out of 5 by from turbo taw was awesome! turbo tax was easy and didn't take that long! will use again.
Date published: 2022-05-09
All TurboTax® Offerings Reviews - Page 174
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Full Service still requires significant time Upgraded to the Full Service option in hopes that taxes this year would take me minimal time. I was required to upload all of my various tax forms, which was totally expected. What wasn't expected was the amount of time going back and forth with multiple agents to set my return up correctly. The "tax experts" that I got connected with made some pretty big errors that I only caught by having a third party (my financial advisor) review (missed some backdoor IRA conversions that massively increased my taxes due). The overall return process also took roughly 2.5 weeks from start to finish - I filed right at the tax deadline, but didn't expect the process to take that long. You get what you paid for - an option that saves you a ton of time compared to the DIY TurboTax options, but with a "tax expert" that is subpar to a CPA. Make sure you review your return in detail before filing.
Date published: 2022-05-10
Rated 3 out of 5 by from Dissapointed Even though you do not want to upgrade it makes you upgrade regardless so they charge you more. Had to borrow money just to get my taxes. Cant believe they FORCEFULLY make you upgrade or else you cant file. Now i owe someone $100.00
Date published: 2022-05-10
Rated 5 out of 5 by from Quick and easy TurboTax came through in clutch when I needed my taxes done asap!
Date published: 2022-05-09
Rated 3 out of 5 by from TURBOTAX WAS DIFFICULT MY EXPERT QUIT WITHOUT TELLING ME AND I THEREFORE MISSED THE FILING DATE. A NEW EXPERT WAS ASSIGNED AND HE DID A CREDIBLE JOB. OVERALL, I HAD DIFFICULTY GETTING ANSWERS TO MY QUESTIONS.
Date published: 2022-05-09
Rated 5 out of 5 by from Great service Was quick and eazy great customer service I'd refer anyone to TurboTax
Date published: 2022-05-09
Rated 5 out of 5 by from Easy to use! Very straight forward, quick, & easy to use!! I will be using this every year!
Date published: 2022-05-09
Rated 5 out of 5 by from Awesomeness at work! The individual, Chris, whom worked on correcting and filing my taxes was a blessing.
Date published: 2022-05-09
Rated 5 out of 5 by from Awesome At a time I had so much going on Turbo Tax was able to come in and help me work on my taxes which relieved a lot of stress.
Date published: 2022-05-09
Rated 1 out of 5 by from Terrible Experience for Self-Employed NIGHTMARE! Starting my return in early March. The tax experts didn't even start on my taxes until mid-April. Then, they asked me for additional documentation and had me answer the same questions several times. Then, they said that they sent me the docusign to e-file but it never reached my email address. Then they said it was passed the deadline even though I was able to sign it the day before the deadline. Then, they had me start all over. And I had to get reassigned to the same tax expert. Then they charged me even more money $599 for filing my taxes late!!!! Terrible experience.
Date published: 2022-05-09
Rated 5 out of 5 by from turbo taw was awesome! turbo tax was easy and didn't take that long! will use again.
Date published: 2022-05-09
All TurboTax® Offerings Reviews - Page 174