TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from Quick, easy and so simple to import data. I've used it for years and now the simplicity is even higher with the import features for all my investment accounts.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbo Tax is Great Continue to use TurboTax because it walks me threw the forms and ask the right questions.
Date published: 2023-03-23
Rated 1 out of 5 by from Costs a lot of money Not only do I have to pay $120 for access to complete my taxes, I have to pay $60 to file in my state as well through turbo tax even though my state filing is free. $180 to spend hours on it while I could pay someone $220 through a different company to do it for me. Will not make that mistake again.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy Interface was simple and understandable. I didn't have a complicated tax return so that probably made it easier. TurboTax was able to import my W2s through intuit. I am confident that my taxes were done correctly. I was able to pay for the service with my refund. Very pleased!
Date published: 2023-03-23
Rated 3 out of 5 by from Please let me downgrade from premium Once you get to a point, TurboTax pushes you to upgrade. Sometimes it won't let you decline the upgrade. I don't always want to upgrade, I may need to change something from a previous year which would allow me to use a less expensive version, but I am locked in. Also, there is no explanation of what they are asking in many instances in the higher packages. I may have had the information last year, but it does not apply this year.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax is Awesome! Super easy, helpful and understandable tax preparation site. Highly recommend!
Date published: 2023-03-23
Rated 5 out of 5 by from Great Great experience great experience great experience great experience
Date published: 2023-03-23
Rated 4 out of 5 by from TURBO TAX IS EASY AND ENJOYABLE I LOVE IT I HAVE BEEN ENJOYING THE EXPERIENCE FOR YEARS I LOVE TURBO TAX
Date published: 2023-03-23
Rated 2 out of 5 by from Surprise, it's more expensive I went through all of the basic steps on the free version. Only after entering all of my information and digging through the site to file a form 1099 did it mention it would be an additional $59. Letting me know up front that additional forms disqualify the free version would have been nice; and saved me a lot of time. I'll be looking for another service next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Great Great service thanks for making it easy. Yayyyyyyy
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 242
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick, easy and so simple to import data. I've used it for years and now the simplicity is even higher with the import features for all my investment accounts.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbo Tax is Great Continue to use TurboTax because it walks me threw the forms and ask the right questions.
Date published: 2023-03-23
Rated 1 out of 5 by from Costs a lot of money Not only do I have to pay $120 for access to complete my taxes, I have to pay $60 to file in my state as well through turbo tax even though my state filing is free. $180 to spend hours on it while I could pay someone $220 through a different company to do it for me. Will not make that mistake again.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy Interface was simple and understandable. I didn't have a complicated tax return so that probably made it easier. TurboTax was able to import my W2s through intuit. I am confident that my taxes were done correctly. I was able to pay for the service with my refund. Very pleased!
Date published: 2023-03-23
Rated 3 out of 5 by from Please let me downgrade from premium Once you get to a point, TurboTax pushes you to upgrade. Sometimes it won't let you decline the upgrade. I don't always want to upgrade, I may need to change something from a previous year which would allow me to use a less expensive version, but I am locked in. Also, there is no explanation of what they are asking in many instances in the higher packages. I may have had the information last year, but it does not apply this year.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax is Awesome! Super easy, helpful and understandable tax preparation site. Highly recommend!
Date published: 2023-03-23
Rated 5 out of 5 by from Great Great experience great experience great experience great experience
Date published: 2023-03-23
Rated 4 out of 5 by from TURBO TAX IS EASY AND ENJOYABLE I LOVE IT I HAVE BEEN ENJOYING THE EXPERIENCE FOR YEARS I LOVE TURBO TAX
Date published: 2023-03-23
Rated 2 out of 5 by from Surprise, it's more expensive I went through all of the basic steps on the free version. Only after entering all of my information and digging through the site to file a form 1099 did it mention it would be an additional $59. Letting me know up front that additional forms disqualify the free version would have been nice; and saved me a lot of time. I'll be looking for another service next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Great Great service thanks for making it easy. Yayyyyyyy
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 242