TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Costs a lot for people with simple taxes Costs too much, doesn't save me anything. It used to cost a lot less.
Date published: 2023-03-27
Rated 3 out of 5 by from Review Average product with many built in charges / pages that try to increase overall cost of service.
Date published: 2023-03-27
Rated 1 out of 5 by from Hidden fees pop up at end We made it all the way to the end of filing our taxes before we were told we HAD to purchase the $129 plan to finish filing our taxes even though we didn't have any additional deductions or complicated returns.
Date published: 2023-03-27
Rated 3 out of 5 by from issues with e-file when filing, the back button doesnt work - it makes you start over at the beginning of the file return even if you were several pages beyond
Date published: 2023-03-27
Rated 5 out of 5 by from Its helpful It is helpful to use turbo tax because it has answers to my questions and helps me.
Date published: 2023-03-27
Rated 5 out of 5 by from Fast and Easy! Turbo Tax was very thorough, saved me money, and I was done in half of the time!
Date published: 2023-03-27
Rated 4 out of 5 by from getting it done It's fairly easy. I appreciate the prompting and the info offered so that nothing is left out. Very thorough and accurate. I obviously don't like the extra fees it adds on at the end so I keep my tax situation as simple as possible.
Date published: 2023-03-27
Rated 5 out of 5 by from Success at doing my taxes for the first time!! I had never done my taxes without an accountant. Turbo Tax made the process easy and was an inexpensive solution to paying a tax preparer. I had my doubts on whether I would be able to do this, but they walked me through each step easily enough. I didn't even need to speak to a representative, I just kept clicking through each process. Thanks so much, turbo tax!! I'll be back next year!
Date published: 2023-03-27
Rated 5 out of 5 by from Taxes Made Easy Liked the way TurboTax guides through all the process of filing a tax with step by step.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax was Comprhensible Turbo tax was easy to maneuver. I was able to understand the format without assistance.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 249
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Costs a lot for people with simple taxes Costs too much, doesn't save me anything. It used to cost a lot less.
Date published: 2023-03-27
Rated 3 out of 5 by from Review Average product with many built in charges / pages that try to increase overall cost of service.
Date published: 2023-03-27
Rated 1 out of 5 by from Hidden fees pop up at end We made it all the way to the end of filing our taxes before we were told we HAD to purchase the $129 plan to finish filing our taxes even though we didn't have any additional deductions or complicated returns.
Date published: 2023-03-27
Rated 3 out of 5 by from issues with e-file when filing, the back button doesnt work - it makes you start over at the beginning of the file return even if you were several pages beyond
Date published: 2023-03-27
Rated 5 out of 5 by from Its helpful It is helpful to use turbo tax because it has answers to my questions and helps me.
Date published: 2023-03-27
Rated 5 out of 5 by from Fast and Easy! Turbo Tax was very thorough, saved me money, and I was done in half of the time!
Date published: 2023-03-27
Rated 4 out of 5 by from getting it done It's fairly easy. I appreciate the prompting and the info offered so that nothing is left out. Very thorough and accurate. I obviously don't like the extra fees it adds on at the end so I keep my tax situation as simple as possible.
Date published: 2023-03-27
Rated 5 out of 5 by from Success at doing my taxes for the first time!! I had never done my taxes without an accountant. Turbo Tax made the process easy and was an inexpensive solution to paying a tax preparer. I had my doubts on whether I would be able to do this, but they walked me through each step easily enough. I didn't even need to speak to a representative, I just kept clicking through each process. Thanks so much, turbo tax!! I'll be back next year!
Date published: 2023-03-27
Rated 5 out of 5 by from Taxes Made Easy Liked the way TurboTax guides through all the process of filing a tax with step by step.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax was Comprhensible Turbo tax was easy to maneuver. I was able to understand the format without assistance.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 249