TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Making taxes easy We were able to finish our taxes quickly year to year with Turbo Tax.
Date published: 2023-03-13
Rated 4 out of 5 by from Straight Forward Process We have used Turbo Tax for the past 5 years, and I must say that it's been a very straightforward process. It provides a lot of deductions and explains what each thing means or is asking for.
Date published: 2023-03-13
Rated 5 out of 5 by from Bonita was awesome! I had trouble with a form, they helped me right away!
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax, not as good as it used to be. I e-filed my Federal and State Taxes. The Federal was no problem, but every year for the last 4 years I have problems with the Oklahoma State forms. Oklahoma allows 100% deduction of Civil Service Retirement in Lieu of Social Security. I entered the information in the Federal 1040 and it is supposed to be picked up when I'm doing the state taxes. But it does not. I had spoken to some of your advisors and every year they say they will report it (the software glitch) but it does not happen. So this year Turbo Tax said I owed the state about $3200. I had to go into the OK State forms (work sheets) and input the information directly so the software could see the deduction. Oklahoma also allows a deduction of my military retirement up to $10K. Instead of paying $3200, I'm getting a refund of $70 back, similar to previous years. This is very annoying and is making me think about trying other tax software. In previous software editions the software was able to list my deductions and entries from the previous year side by side with the current year. This year it said it could not find the previous year file. Made me enter a lot of information.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is so helpful Turbo Tax is so easy to follow! I appreciate how detailed they are through each step. Thank you!
Date published: 2023-03-13
Rated 5 out of 5 by from TurboTax is Great!! Easy to use, It helps you complete every form needed and keeps good records of your year to year paper work.
Date published: 2023-03-13
Rated 1 out of 5 by from Extremely Poor Service Help Donna, my assigned "expert" appeared to know nearly nothing about the forms and wasted 40 minutes of my time wandering through the different sections of the software before actually (and I am very confident, intentionally) hanging up on me. This is maybe the second review I've ever written about a company, but, the lack of knowledge, personability, or even care made it the worst customer experience I have ever had. I've used TurboTax for 7 years and will not be using it moving forward.
Date published: 2023-03-13
Rated 5 out of 5 by from Great! Great experience - great help and nice and knowledgable
Date published: 2023-03-13
Rated 5 out of 5 by from Turbotax is Awesome! Very easy to work. I love it. It is very clear, it has a lot of internal help through the links in blue, which clarify your doubts
Date published: 2023-03-13
Rated 5 out of 5 by from Sweet Fast and easy preparation. I would highly recommend turbo tax
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 756
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Making taxes easy We were able to finish our taxes quickly year to year with Turbo Tax.
Date published: 2023-03-13
Rated 4 out of 5 by from Straight Forward Process We have used Turbo Tax for the past 5 years, and I must say that it's been a very straightforward process. It provides a lot of deductions and explains what each thing means or is asking for.
Date published: 2023-03-13
Rated 5 out of 5 by from Bonita was awesome! I had trouble with a form, they helped me right away!
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax, not as good as it used to be. I e-filed my Federal and State Taxes. The Federal was no problem, but every year for the last 4 years I have problems with the Oklahoma State forms. Oklahoma allows 100% deduction of Civil Service Retirement in Lieu of Social Security. I entered the information in the Federal 1040 and it is supposed to be picked up when I'm doing the state taxes. But it does not. I had spoken to some of your advisors and every year they say they will report it (the software glitch) but it does not happen. So this year Turbo Tax said I owed the state about $3200. I had to go into the OK State forms (work sheets) and input the information directly so the software could see the deduction. Oklahoma also allows a deduction of my military retirement up to $10K. Instead of paying $3200, I'm getting a refund of $70 back, similar to previous years. This is very annoying and is making me think about trying other tax software. In previous software editions the software was able to list my deductions and entries from the previous year side by side with the current year. This year it said it could not find the previous year file. Made me enter a lot of information.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is so helpful Turbo Tax is so easy to follow! I appreciate how detailed they are through each step. Thank you!
Date published: 2023-03-13
Rated 5 out of 5 by from TurboTax is Great!! Easy to use, It helps you complete every form needed and keeps good records of your year to year paper work.
Date published: 2023-03-13
Rated 1 out of 5 by from Extremely Poor Service Help Donna, my assigned "expert" appeared to know nearly nothing about the forms and wasted 40 minutes of my time wandering through the different sections of the software before actually (and I am very confident, intentionally) hanging up on me. This is maybe the second review I've ever written about a company, but, the lack of knowledge, personability, or even care made it the worst customer experience I have ever had. I've used TurboTax for 7 years and will not be using it moving forward.
Date published: 2023-03-13
Rated 5 out of 5 by from Great! Great experience - great help and nice and knowledgable
Date published: 2023-03-13
Rated 5 out of 5 by from Turbotax is Awesome! Very easy to work. I love it. It is very clear, it has a lot of internal help through the links in blue, which clarify your doubts
Date published: 2023-03-13
Rated 5 out of 5 by from Sweet Fast and easy preparation. I would highly recommend turbo tax
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 756