TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from TurboTax Live Premium is the way to do your taxes! I have been filing my taxes through TurboTax for 10+ years and have always loved the software. This year (2023), I decided to use the TurboTax Live Premier service, as my taxes have become more complex. Samuel was my tax expert. All I had to do was upload my documents to Turbotax, get matched to a tax expert, and Samuel was able to do my taxes for me over the phone in an hour. While he was preparing my taxes, I was able to cook dinner, play with my dog, and finish up answering some emails. The time saved by leveraging TurboTax Live is invaluable. I've always loved the ease of use within the software, and now they have this incredible service that will keep me a returning customer for years to come. I trust TurboTax to handle my taxes properly, and efficiently. Thank you TurboTax!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent Tax Prep Software!! Easy to download; easy to update; easy to use; walks you through all the things you need to consider. We file jointly, are retired, have rental property, investments, and other expenses. We used TurboTax Home and Business and had no problems. I did learn that i need to keep better records of our medical expenses, but that's not a TurboTax problem.
Date published: 2023-03-14
Rated 3 out of 5 by from Let's put 2022's Form 8962 debacle behind us After 26 consecutive purchases of TurboTax I came real close to quitting you guys for good. I'm retired and rely upon Form 8962 working well enough before year end so I can figure out how much of a taxable withdrawal I can take from an IRA w/o jeopardizing my ACA subsidy. The arrogant programmer who purposefully and errantly reintroduced the infamous "subsidy cliff" and insisted they were right while everyone else was wrong finally caved in and put a fix in, but in February. (Too late for me since the tax year had already closed.) It would be kind of TurboTax to work on improving its method for collecting bug reports. I reported the problem with form 8962 in early November. I can't tell you what happened with my report. Perhaps you all can tell me? This situtation got me upset so I bought HR Block Software to run it in parallel with TurboTax. I can say that TurboTax still has the edge in terms of the UI and, I think, a bit more detail in both interview questions & when drilling down into the worksheets. So I'm leaning to stay with TurboTax. And it's my hope that the programmer was so thoroughly humiliated by their mistake that there won't be repeats of such outlandishly bad errors in the future.
Date published: 2023-03-14
Rated 5 out of 5 by from Simple and easy It was easy and very helpful. Finished filing in under 40 mins.
Date published: 2023-03-14
Rated 4 out of 5 by from turbo tax if easy and quick I was able to do my tax return online and save money , The process was easy and quick.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax was easy and fast Step by step, easy to do follow. I really appreciate that I was asked through it if I wanted to throw any thing I put in.
Date published: 2023-03-14
Rated 4 out of 5 by from Shared Policy Allocation instructions form 1059-A Need A LOT more information and direction for tax filers who might need to do a "shared policy allocation" on their 1059-A form, that links to Form 8962: divorced couples, unexpected changes in household size during year, etc. Totally missed little section IV on how to share the cost of the Premium Tax Credit for health insurance between multiple tax families. IRS rejected our filing the first time as they said this needed to be reconciled. Would be nice if when going through final review, TurboTax asked "Did you have a healthmarketplace insurance policy? If so, did you complete forms 1059-A/8962? (with a link back to that section in the Medical Section of Deductions and Credits.)
Date published: 2023-03-14
Rated 5 out of 5 by from good experience Very nice experience Very nice experience Very nice experience
Date published: 2023-03-14
Rated 5 out of 5 by from Great tax preparation product Easy to use and is the fastest way to complete taxes.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is wonderful i have very good experience with turbo tax. Turbo tax guided me nicely to submit my tax retun
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 671
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Live Premium is the way to do your taxes! I have been filing my taxes through TurboTax for 10+ years and have always loved the software. This year (2023), I decided to use the TurboTax Live Premier service, as my taxes have become more complex. Samuel was my tax expert. All I had to do was upload my documents to Turbotax, get matched to a tax expert, and Samuel was able to do my taxes for me over the phone in an hour. While he was preparing my taxes, I was able to cook dinner, play with my dog, and finish up answering some emails. The time saved by leveraging TurboTax Live is invaluable. I've always loved the ease of use within the software, and now they have this incredible service that will keep me a returning customer for years to come. I trust TurboTax to handle my taxes properly, and efficiently. Thank you TurboTax!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent Tax Prep Software!! Easy to download; easy to update; easy to use; walks you through all the things you need to consider. We file jointly, are retired, have rental property, investments, and other expenses. We used TurboTax Home and Business and had no problems. I did learn that i need to keep better records of our medical expenses, but that's not a TurboTax problem.
Date published: 2023-03-14
Rated 3 out of 5 by from Let's put 2022's Form 8962 debacle behind us After 26 consecutive purchases of TurboTax I came real close to quitting you guys for good. I'm retired and rely upon Form 8962 working well enough before year end so I can figure out how much of a taxable withdrawal I can take from an IRA w/o jeopardizing my ACA subsidy. The arrogant programmer who purposefully and errantly reintroduced the infamous "subsidy cliff" and insisted they were right while everyone else was wrong finally caved in and put a fix in, but in February. (Too late for me since the tax year had already closed.) It would be kind of TurboTax to work on improving its method for collecting bug reports. I reported the problem with form 8962 in early November. I can't tell you what happened with my report. Perhaps you all can tell me? This situtation got me upset so I bought HR Block Software to run it in parallel with TurboTax. I can say that TurboTax still has the edge in terms of the UI and, I think, a bit more detail in both interview questions & when drilling down into the worksheets. So I'm leaning to stay with TurboTax. And it's my hope that the programmer was so thoroughly humiliated by their mistake that there won't be repeats of such outlandishly bad errors in the future.
Date published: 2023-03-14
Rated 5 out of 5 by from Simple and easy It was easy and very helpful. Finished filing in under 40 mins.
Date published: 2023-03-14
Rated 4 out of 5 by from turbo tax if easy and quick I was able to do my tax return online and save money , The process was easy and quick.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax was easy and fast Step by step, easy to do follow. I really appreciate that I was asked through it if I wanted to throw any thing I put in.
Date published: 2023-03-14
Rated 4 out of 5 by from Shared Policy Allocation instructions form 1059-A Need A LOT more information and direction for tax filers who might need to do a "shared policy allocation" on their 1059-A form, that links to Form 8962: divorced couples, unexpected changes in household size during year, etc. Totally missed little section IV on how to share the cost of the Premium Tax Credit for health insurance between multiple tax families. IRS rejected our filing the first time as they said this needed to be reconciled. Would be nice if when going through final review, TurboTax asked "Did you have a healthmarketplace insurance policy? If so, did you complete forms 1059-A/8962? (with a link back to that section in the Medical Section of Deductions and Credits.)
Date published: 2023-03-14
Rated 5 out of 5 by from good experience Very nice experience Very nice experience Very nice experience
Date published: 2023-03-14
Rated 5 out of 5 by from Great tax preparation product Easy to use and is the fastest way to complete taxes.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is wonderful i have very good experience with turbo tax. Turbo tax guided me nicely to submit my tax retun
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 671