TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from I reluctantly use Turbotax I've been a user since before TurboTax was bought by Intuit and MacIntax was the tool of choice. There were many features in the previous versions of TurboTax and MacIntax that allowed the use to transfer data from either Quicken or Quickbooks using categories or tags that were specific to the Fed Tax forms and provided great user control. Now, with the interview process the method of updating an entry or reviewing the overall entries of a form are non-existent. It take far longer to enter the data and the user is at the mercy of TurboTax and Intuit as to how the taxes are reported. Very frustrating, but, as a user of QuickBooks I have found nothing better.
Date published: 2023-04-21
Rated 3 out of 5 by from TurboTax made me late by not returning my call. I was doing well until I never got an email for verification after I had spent hours and two evenings working on my taxes. I called to get assistance and a call came 27 minutes later but nobody ever picked up the line.
Date published: 2023-04-21
Rated 1 out of 5 by from TERRIBLE IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
Rated 5 out of 5 by from Nice Nice. Very easy but it is becoming more and more expensive each time I use this service.
Date published: 2023-04-21
Rated 1 out of 5 by from Retirement Credit How can you charge me more to get my retirement credit than what the retirement credit is worth. I rather just file for free and lose the retirement credit than pay Turbo Tax. Every year they advertise free to file taxes and it is never free.
Date published: 2023-04-21
Rated 3 out of 5 by from This is2X I’ve tried filing This is my 2x filing with you and now I have to pay because it kept getting denied. I have been doing this sense February and as of the last time I tried I still got denied
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is the way to go! Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy fairly simple way to do your taxes Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
Date published: 2023-04-21
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 272
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I reluctantly use Turbotax I've been a user since before TurboTax was bought by Intuit and MacIntax was the tool of choice. There were many features in the previous versions of TurboTax and MacIntax that allowed the use to transfer data from either Quicken or Quickbooks using categories or tags that were specific to the Fed Tax forms and provided great user control. Now, with the interview process the method of updating an entry or reviewing the overall entries of a form are non-existent. It take far longer to enter the data and the user is at the mercy of TurboTax and Intuit as to how the taxes are reported. Very frustrating, but, as a user of QuickBooks I have found nothing better.
Date published: 2023-04-21
Rated 3 out of 5 by from TurboTax made me late by not returning my call. I was doing well until I never got an email for verification after I had spent hours and two evenings working on my taxes. I called to get assistance and a call came 27 minutes later but nobody ever picked up the line.
Date published: 2023-04-21
Rated 1 out of 5 by from TERRIBLE IT'S SO COMPLICATED, I PAID TURBOTAX IT DIDN'T WORK. I SPEND A LOT OF TIME, IT WAS EASY WITH A PROFESSIONAL.
Date published: 2023-04-21
Rated 5 out of 5 by from Nice Nice. Very easy but it is becoming more and more expensive each time I use this service.
Date published: 2023-04-21
Rated 1 out of 5 by from Retirement Credit How can you charge me more to get my retirement credit than what the retirement credit is worth. I rather just file for free and lose the retirement credit than pay Turbo Tax. Every year they advertise free to file taxes and it is never free.
Date published: 2023-04-21
Rated 3 out of 5 by from This is2X I’ve tried filing This is my 2x filing with you and now I have to pay because it kept getting denied. I have been doing this sense February and as of the last time I tried I still got denied
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is the way to go! Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy fairly simple way to do your taxes Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
Date published: 2023-04-21
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 272