TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Fastest and Easy I love using TurboTax because year after year it remembers my information and I just adjust numbers from previous years making my return seamless.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy to navigate. Very easy to navigate and only took about 1 hour..
Date published: 2023-04-18
Rated 1 out of 5 by from Displeased with State Return I started my tax return. Several days later I learned from my sister about an state credit for a certain stock both she and I hold. She told me we need to file a certain schedule. I could not find the schedule I needed on Turbo Tax. I used the "help" feature. Little did I know that once I was put in touch with a live person on Turbo Tax, I was going to be charged for advice! I did not need advice, I only needed a form, which, by the way, it turns out Turbo Tax does not carry! So, I have to get the form from the state, fill it in by hand, make the credit adjustment on paper, and send that in to the state!!! How ridiculous is that! Plus I am charged for this "advice." So, then I thought since I have to fill out forms and do the math myself, I would not have Turbo file my state return. I would just fill out the state return myself and get the full credit up front and not pay Turbo for the state. It was too late. I was already bundled. Rather than getting charged again to take the state form off my bill, I just paid for the state and will file an amended return with the credit myself. I am never filing my state return via Turbo again. This is ridiculous.
Date published: 2023-04-18
Rated 5 out of 5 by from Live Help was amazing The live help i received was amazing, turbo tax eases my mind every year when filing
Date published: 2023-04-18
Rated 5 out of 5 by from I Love Turbo Tax! Easy to use! I feel confident with the return it helped me prepare!
Date published: 2023-04-18
Rated 5 out of 5 by from very self explanatory. there are many step by step pop ups to help you along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from GOOD AND EASY Easy to use, very Convenient and not over-Priced.Help available when needed.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great Great Customer Service , Easy Preparation, Clear Instructions
Date published: 2023-04-18
Rated 5 out of 5 by from Fast Quicker than I thought it would be. Now it's time to see how fast I get my money back from IRS!
Date published: 2023-04-18
Rated 1 out of 5 by from I keep getting cheated. I pay for one in NOvember and can never open it so I have to pay for another one in April!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 997
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fastest and Easy I love using TurboTax because year after year it remembers my information and I just adjust numbers from previous years making my return seamless.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy to navigate. Very easy to navigate and only took about 1 hour..
Date published: 2023-04-18
Rated 1 out of 5 by from Displeased with State Return I started my tax return. Several days later I learned from my sister about an state credit for a certain stock both she and I hold. She told me we need to file a certain schedule. I could not find the schedule I needed on Turbo Tax. I used the "help" feature. Little did I know that once I was put in touch with a live person on Turbo Tax, I was going to be charged for advice! I did not need advice, I only needed a form, which, by the way, it turns out Turbo Tax does not carry! So, I have to get the form from the state, fill it in by hand, make the credit adjustment on paper, and send that in to the state!!! How ridiculous is that! Plus I am charged for this "advice." So, then I thought since I have to fill out forms and do the math myself, I would not have Turbo file my state return. I would just fill out the state return myself and get the full credit up front and not pay Turbo for the state. It was too late. I was already bundled. Rather than getting charged again to take the state form off my bill, I just paid for the state and will file an amended return with the credit myself. I am never filing my state return via Turbo again. This is ridiculous.
Date published: 2023-04-18
Rated 5 out of 5 by from Live Help was amazing The live help i received was amazing, turbo tax eases my mind every year when filing
Date published: 2023-04-18
Rated 5 out of 5 by from I Love Turbo Tax! Easy to use! I feel confident with the return it helped me prepare!
Date published: 2023-04-18
Rated 5 out of 5 by from very self explanatory. there are many step by step pop ups to help you along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from GOOD AND EASY Easy to use, very Convenient and not over-Priced.Help available when needed.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great Great Customer Service , Easy Preparation, Clear Instructions
Date published: 2023-04-18
Rated 5 out of 5 by from Fast Quicker than I thought it would be. Now it's time to see how fast I get my money back from IRS!
Date published: 2023-04-18
Rated 1 out of 5 by from I keep getting cheated. I pay for one in NOvember and can never open it so I have to pay for another one in April!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 997