TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax falls a little short this time This software was relatively easy to use with one caveat. I maxed out my HSA contribution for 2020. Despite the fact that my HSA contributions were 100% employee funded, Turbo Tax software reported that my employer made the HSA contribution on my behalf. It's unfortunate that I was not able to remedy this through their software and did not receive a deduction for the amount I contributed to my HSA.
Date published: 2021-03-01
Rated 5 out of 5 by from ALWAYS EASY WITH TURBO TAX NEVER REGRET ON DOING MY OWN TAXES WITH TURBO TAX THNAK YOU VERY MUCH. AND IF I EVER MADE A MISTAKE I KNOW I CAN COUNT ON THEM OIN BACKING ME UP WITH THE OPTION DEFEND IN CASE OF AN AUCTION
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is Great I've used a CPA for taxes before , but i think turbo tax is better. Given that i have to organize all our tax documents, it's easier to just use turbo tax to do it myself instead of handing them to a CPA to enter into their tax software!
Date published: 2021-03-01
Rated 4 out of 5 by from Good product Good tax software, easy to use, even with my poor internet connection. Could use a little more info in the help screens.
Date published: 2021-03-01
Rated 3 out of 5 by from not as good as in past years e filed tax return after owing money and state return was rejected because of turbo tax software. Resolution to fix problem was time consuming and redundant.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo tax was good but a bit stressful It ended up being a bumpy road. I could not get a hold of live help and it took me a while to figure out why my bank account info was not going through as it does not tell you what you are entering wrong. It also put extra income on my 1040 form that I was lucky to discover when reviewing the form. I had to go back to the beginning and correct it. That was pretty stressful. Out of 0-10, 0 being not stressful at all and 10 being super stressful I would say my experience was a 6.5.
Date published: 2021-03-01
Rated 5 out of 5 by from Loved it! Recommedn to anyone I've never done taxes myself. Too scary...My "tax guy" quit and I decided, this was the year. I'm doing it! So easy!!!! I started on Turbo Tax (I was just planning on getting signed in and such) in the middle of making dinner...and finished my taxes! No lies. I did have to talk to a live person twice, on HSA matters and some COVID stuff. But, they called within 30 minutes and were super helpful and nice.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax easy to understand I like the side explanation. Very helpful! Easy to navigate and didn't take too long.
Date published: 2021-03-01
Rated 5 out of 5 by from EASY TO COMPLETE I've used turbo tax for 5 years now. Easy to enter info and look up info when needed
Date published: 2021-03-01
Rated 5 out of 5 by from Love TurboTax! I’ve been using TurboTax for a while, I’m a small business owner and English is my 2nd language. I love TurboTax help me step by step. And I can do my pace since online. Thank you so much for all of your help once a year in tax season.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 981
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax falls a little short this time This software was relatively easy to use with one caveat. I maxed out my HSA contribution for 2020. Despite the fact that my HSA contributions were 100% employee funded, Turbo Tax software reported that my employer made the HSA contribution on my behalf. It's unfortunate that I was not able to remedy this through their software and did not receive a deduction for the amount I contributed to my HSA.
Date published: 2021-03-01
Rated 5 out of 5 by from ALWAYS EASY WITH TURBO TAX NEVER REGRET ON DOING MY OWN TAXES WITH TURBO TAX THNAK YOU VERY MUCH. AND IF I EVER MADE A MISTAKE I KNOW I CAN COUNT ON THEM OIN BACKING ME UP WITH THE OPTION DEFEND IN CASE OF AN AUCTION
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is Great I've used a CPA for taxes before , but i think turbo tax is better. Given that i have to organize all our tax documents, it's easier to just use turbo tax to do it myself instead of handing them to a CPA to enter into their tax software!
Date published: 2021-03-01
Rated 4 out of 5 by from Good product Good tax software, easy to use, even with my poor internet connection. Could use a little more info in the help screens.
Date published: 2021-03-01
Rated 3 out of 5 by from not as good as in past years e filed tax return after owing money and state return was rejected because of turbo tax software. Resolution to fix problem was time consuming and redundant.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo tax was good but a bit stressful It ended up being a bumpy road. I could not get a hold of live help and it took me a while to figure out why my bank account info was not going through as it does not tell you what you are entering wrong. It also put extra income on my 1040 form that I was lucky to discover when reviewing the form. I had to go back to the beginning and correct it. That was pretty stressful. Out of 0-10, 0 being not stressful at all and 10 being super stressful I would say my experience was a 6.5.
Date published: 2021-03-01
Rated 5 out of 5 by from Loved it! Recommedn to anyone I've never done taxes myself. Too scary...My "tax guy" quit and I decided, this was the year. I'm doing it! So easy!!!! I started on Turbo Tax (I was just planning on getting signed in and such) in the middle of making dinner...and finished my taxes! No lies. I did have to talk to a live person twice, on HSA matters and some COVID stuff. But, they called within 30 minutes and were super helpful and nice.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax easy to understand I like the side explanation. Very helpful! Easy to navigate and didn't take too long.
Date published: 2021-03-01
Rated 5 out of 5 by from EASY TO COMPLETE I've used turbo tax for 5 years now. Easy to enter info and look up info when needed
Date published: 2021-03-01
Rated 5 out of 5 by from Love TurboTax! I’ve been using TurboTax for a while, I’m a small business owner and English is my 2nd language. I love TurboTax help me step by step. And I can do my pace since online. Thank you so much for all of your help once a year in tax season.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 981