TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Easy turbo Tax I have been using Turbo Tax for many years. It is easy for me and easy to ask questions and get answers right away. I also like being able to go back and review and check my info.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax - a rewarding experience There are no words to express my gratitude for the help Turbo Tax has provided me through the years. It has provided guidance, information, courtesy, ....It does all the work that is needed. The requests are very specific and guided...one never feels like they are totally losing it....always words of encouragement! I appreciate the advice given in the sections so I can make a decision based on the facts. The words used by them are simple, descriptive, and always encouraging me along step by step!!! An 84 year old long time customer appreciate that! Completing Federal and Minnesota Tax Forms are threatening to me....and I am a bit anxious...but the minute I check in with Turbo Tax I feel confident that I CAN DO THIS!
Date published: 2021-02-24
Rated 5 out of 5 by from This was simple and very informative! I love turbo tax. It helped me file my taxes fast and efficiently.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is amazing! Turbo Tax made it so easy and gave me step by step directions on how to file my taxes on my own properly. I utilized a lot of the helpful tips when I didn't fully understand what I could and could not do. They made it so easy to file!
Date published: 2021-02-24
Rated 5 out of 5 by from Great Fast Efficient I was able to use my tax info from prior years . It makes it easier. I have used turbotax for almost 10 years.
Date published: 2021-02-24
Rated 1 out of 5 by from hidden fees on the free addition, they ask questions about your retirement savings, then tell you in order to file said contributions, you have to upgrade to the deluxe for $49. But in order to upgrade federally, you have to upgrade state which is another $40. Then at check out they throw in this little nugget of $40 fee to upgrade to the deluxe version, so my credit from the retirement was $160 and I paid turbo tax $120. I should have skipped it and just did the free version and never gotten credit for the retirement.
Date published: 2021-02-24
Rated 2 out of 5 by from 120?! Really... I'm disappointed at how I'm forced to upgrade to pro, then are charged 120 for something that i didn't want to use. Very scummy since I'm already not getting a lot of money back for my return. I have been using Turbotax for the last 6 years or so, but this will be my last year after this...
Date published: 2021-02-24
Rated 1 out of 5 by from Rates TurboTax claims that you can file for free but over the years the rate they charge has increased tremendously, to the point it is almost worth going somewhere else to do taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is fantastic! I have been using TurboTax for years now and love it! It stores all of my information from year to year so no need to reenter. Goes through everything I need in simple step by step instructions and if I have any additional questions someone responds within a day.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome! Asia was awesome very patient; walking me through every step; making sure that all of my questions were answered
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 976
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy turbo Tax I have been using Turbo Tax for many years. It is easy for me and easy to ask questions and get answers right away. I also like being able to go back and review and check my info.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax - a rewarding experience There are no words to express my gratitude for the help Turbo Tax has provided me through the years. It has provided guidance, information, courtesy, ....It does all the work that is needed. The requests are very specific and guided...one never feels like they are totally losing it....always words of encouragement! I appreciate the advice given in the sections so I can make a decision based on the facts. The words used by them are simple, descriptive, and always encouraging me along step by step!!! An 84 year old long time customer appreciate that! Completing Federal and Minnesota Tax Forms are threatening to me....and I am a bit anxious...but the minute I check in with Turbo Tax I feel confident that I CAN DO THIS!
Date published: 2021-02-24
Rated 5 out of 5 by from This was simple and very informative! I love turbo tax. It helped me file my taxes fast and efficiently.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is amazing! Turbo Tax made it so easy and gave me step by step directions on how to file my taxes on my own properly. I utilized a lot of the helpful tips when I didn't fully understand what I could and could not do. They made it so easy to file!
Date published: 2021-02-24
Rated 5 out of 5 by from Great Fast Efficient I was able to use my tax info from prior years . It makes it easier. I have used turbotax for almost 10 years.
Date published: 2021-02-24
Rated 1 out of 5 by from hidden fees on the free addition, they ask questions about your retirement savings, then tell you in order to file said contributions, you have to upgrade to the deluxe for $49. But in order to upgrade federally, you have to upgrade state which is another $40. Then at check out they throw in this little nugget of $40 fee to upgrade to the deluxe version, so my credit from the retirement was $160 and I paid turbo tax $120. I should have skipped it and just did the free version and never gotten credit for the retirement.
Date published: 2021-02-24
Rated 2 out of 5 by from 120?! Really... I'm disappointed at how I'm forced to upgrade to pro, then are charged 120 for something that i didn't want to use. Very scummy since I'm already not getting a lot of money back for my return. I have been using Turbotax for the last 6 years or so, but this will be my last year after this...
Date published: 2021-02-24
Rated 1 out of 5 by from Rates TurboTax claims that you can file for free but over the years the rate they charge has increased tremendously, to the point it is almost worth going somewhere else to do taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is fantastic! I have been using TurboTax for years now and love it! It stores all of my information from year to year so no need to reenter. Goes through everything I need in simple step by step instructions and if I have any additional questions someone responds within a day.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome! Asia was awesome very patient; walking me through every step; making sure that all of my questions were answered
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 976