TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Love using Turbo tax! very easy to use, love the new photo/scan option for IRS forms!
Date published: 2023-04-18
Rated 5 out of 5 by from 10 years of use I've used turbo tax for 10 years now. its always done me well. easy to use. gotten a return back most years.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is fast and easy! I've been using TurboTax for years now and they've always been so easy and efficient. And their customer support is very knowledgeable.
Date published: 2023-04-18
Rated 1 out of 5 by from four days and countless hours My experience with Turbo Tax was unbelievable miserable. I could have paid the most costly CPA in the world to do these taxes and that would not even cover the hours I have spend trying to get this done.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome Using TurboTax has always been easy and stress free, I recommend Turbo Tax to any one looking for hassel free filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy I wouldn't go so far as to say this made taxes fun, but it certainly made me feel like less of an incapable idiot.
Date published: 2023-04-18
Rated 4 out of 5 by from fast and easy support person solved a process-stopping problem that i was unable to resolve
Date published: 2023-04-18
Rated 5 out of 5 by from FANTASTIC YOUR SERVICE MADE IT AS SMOOTH AS CAN BE WITH NO EFFORT ON MY PART ! GREAT WORK
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Positives Turbo Tax is so well formatted and simple to navigate. It eleviates anxiety while guiding it's clients through the filing process.
Date published: 2023-04-18
Rated 4 out of 5 by from A glitch It worked ok but for some reason, it kept asking about rentals and royalties and wouldn't let me file until I completed it. I didn't have any rents or royalties so don't know why it kept asking. When when I put in zero days rented just to get past it still wouldn't file so I had to redo my return and this time it wasn't hung up on that part of the return. Unfortunately, I had paid for the state E-File but when I redid the return it asked me to pay $25.00 again so now I have to ask for a refund for the first fee since that return when was never transmitted. Overall ok but is still a bug that needs to be fixed.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 976
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love using Turbo tax! very easy to use, love the new photo/scan option for IRS forms!
Date published: 2023-04-18
Rated 5 out of 5 by from 10 years of use I've used turbo tax for 10 years now. its always done me well. easy to use. gotten a return back most years.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is fast and easy! I've been using TurboTax for years now and they've always been so easy and efficient. And their customer support is very knowledgeable.
Date published: 2023-04-18
Rated 1 out of 5 by from four days and countless hours My experience with Turbo Tax was unbelievable miserable. I could have paid the most costly CPA in the world to do these taxes and that would not even cover the hours I have spend trying to get this done.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome Using TurboTax has always been easy and stress free, I recommend Turbo Tax to any one looking for hassel free filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy I wouldn't go so far as to say this made taxes fun, but it certainly made me feel like less of an incapable idiot.
Date published: 2023-04-18
Rated 4 out of 5 by from fast and easy support person solved a process-stopping problem that i was unable to resolve
Date published: 2023-04-18
Rated 5 out of 5 by from FANTASTIC YOUR SERVICE MADE IT AS SMOOTH AS CAN BE WITH NO EFFORT ON MY PART ! GREAT WORK
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Positives Turbo Tax is so well formatted and simple to navigate. It eleviates anxiety while guiding it's clients through the filing process.
Date published: 2023-04-18
Rated 4 out of 5 by from A glitch It worked ok but for some reason, it kept asking about rentals and royalties and wouldn't let me file until I completed it. I didn't have any rents or royalties so don't know why it kept asking. When when I put in zero days rented just to get past it still wouldn't file so I had to redo my return and this time it wasn't hung up on that part of the return. Unfortunately, I had paid for the state E-File but when I redid the return it asked me to pay $25.00 again so now I have to ask for a refund for the first fee since that return when was never transmitted. Overall ok but is still a bug that needs to be fixed.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 976