TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Makes it easy and walks you through everything Help was there if you needed it. I was able to get everything done within an hour which is good for taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Makes Life Easier Save yourself time- and use Turbo Tax- Easy to use, and informative
Date published: 2023-04-18
Rated 1 out of 5 by from Awful experience filing this year I have long loved turbo tax but this year I had an error on my account that was not understood by more than 4 of your support team members and it took me over 24 hours and Thankfullly, Jori who was the 4th escalated attempt to fix. It is always so easy but this year it was stressful and disappointing. If the error could have just explained there was a hold on my account, the first call at midnight would have helped your team fix it.
Date published: 2023-04-18
Rated 5 out of 5 by from PegDar2015 I had a great experience using turbotax. The agent was very helpful that i spoke with., >
Date published: 2023-04-18
Rated 5 out of 5 by from Very simple to use Second year using Turbo Tax. For self employed it makes it very easy. Will keep using it in the future.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Comprehensive It had been a while since using TurboTax, but I found it to be easy and intuitive, while being comprehensive at the same time. It was very simple to navigate back and forth and update fields and forms as needed. We ended up owing Federal, but the explanation as to why was informative for the future. The only problem I had was an issue with email verification, but I was able to figure it out from the forums in order to file successfully.
Date published: 2023-04-18
Rated 4 out of 5 by from EASY Turbo Tax is super easy and convenient. I would use again.
Date published: 2023-04-18
Rated 3 out of 5 by from Awesome It really good for doing my taxes by myself for the first time
Date published: 2023-04-18
Rated 5 out of 5 by from Used Turbo Tax for years Always felt comfortable using Turbo Tax. It saves previous year.
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is no longer any good forced me to enter a fake value on a 1099-R because it would not accept what payee provided. Kept trying to sell me upgrades every other screen. Overall, not nearly as easy to file as in the past. Probably not the best choice for retirees.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 969
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes it easy and walks you through everything Help was there if you needed it. I was able to get everything done within an hour which is good for taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Makes Life Easier Save yourself time- and use Turbo Tax- Easy to use, and informative
Date published: 2023-04-18
Rated 1 out of 5 by from Awful experience filing this year I have long loved turbo tax but this year I had an error on my account that was not understood by more than 4 of your support team members and it took me over 24 hours and Thankfullly, Jori who was the 4th escalated attempt to fix. It is always so easy but this year it was stressful and disappointing. If the error could have just explained there was a hold on my account, the first call at midnight would have helped your team fix it.
Date published: 2023-04-18
Rated 5 out of 5 by from PegDar2015 I had a great experience using turbotax. The agent was very helpful that i spoke with., >
Date published: 2023-04-18
Rated 5 out of 5 by from Very simple to use Second year using Turbo Tax. For self employed it makes it very easy. Will keep using it in the future.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Comprehensive It had been a while since using TurboTax, but I found it to be easy and intuitive, while being comprehensive at the same time. It was very simple to navigate back and forth and update fields and forms as needed. We ended up owing Federal, but the explanation as to why was informative for the future. The only problem I had was an issue with email verification, but I was able to figure it out from the forums in order to file successfully.
Date published: 2023-04-18
Rated 4 out of 5 by from EASY Turbo Tax is super easy and convenient. I would use again.
Date published: 2023-04-18
Rated 3 out of 5 by from Awesome It really good for doing my taxes by myself for the first time
Date published: 2023-04-18
Rated 5 out of 5 by from Used Turbo Tax for years Always felt comfortable using Turbo Tax. It saves previous year.
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is no longer any good forced me to enter a fake value on a 1099-R because it would not accept what payee provided. Kept trying to sell me upgrades every other screen. Overall, not nearly as easy to file as in the past. Probably not the best choice for retirees.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 969